Device Features

Device Features

Learn about all the wireless features available to you!

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Stolen Iphone, concerned about banking apps

Hello, My iphone 13 was stolen by a clever person who is probably capable of hacking. He was able to get my icloud password while watching me try to enter it on findmyiphone. He disabled findmyiphone. I reported the phone stolen, I changed my icloud password, but I'm worried that the iphone is

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Is FirstNet actually worth it?

I am a Volunteer firefighter and have been seeing ads and such for FirstNet. I talked to an ATT representative and they tried to sell it to me of course without really being “real” about it. What I mean is that they just cared about commission and not really picking what’s best for me. Based on som

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Active armor giving repetitive alerts every 10 minutes for no good reason

I have unknown call blocking active. this goes through the active armor app. for the last couple of days, it has been giving me repetitive notifications, with an audible sound. these repetitive alerts are for the 'contacts upload is complete' , 'unknown call blocking is active' notification that it

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ERROR ActiveArmor and Call Protect - We hit a snag. We couldn't complete your request...

I have a Samsung galaxy s22 ultra. ActiveArmor is now installed but cannot remove Call Protect. I am getting errors when attempting to set up calls in ActiveArmor "We've hit a snag...". It was also producing errors when I tried to block a call through "recents" on my phone, so I disabled and force-

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Family safety monitoring

Is there an ATT-provided app to monitor our family for safety and ensure that our kids are not on their phones when we are asleep already? Thanks

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How do I keep my old phone number when switching phones

I've been using an old LG Escape2 for years. It's finally time to switch to a newer phone. I want to get a slightly used Google Pixel 6. The one I'm looking at is locked. When I get the Pixel, how do I unlock it? And, secondly, how do I keep the same phone number as before? Thanks

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Automatic software update

Please can you tell me how to stop teh Automatic Updating of my Samsung S22. It shuts off at any time day or when I am on important things.  I have clicked the REMIND ME LATER button....but I cannot eliminate the notice.  There is nothing in the Settings-Software that even allows me to to

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Talk logs

Why can't I see my talk logs anymore?

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Active Armor not working

Hi, My Active Armor app is not working. It worked in the past, however recently I was able to open the app, but I was not able to access any of the functionality. I next removed the app and reinstalled it, to no avail. Still will not work. Now, the app says - “We hit a snag  Somethin

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Excellent Customer Service

I would like to say that the ATT store on college road in Ocala FL took very good care of me. The Manager Kim was very polite, professional and went above and beyond in meeting my expectations. I had written a review about a situation I had encountered and ATT contacted me and resolved my issue. A

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Change account manager

How do I make myself the account manager if someone else signed in first?

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what happened to my alert on laptop re phone alerts

I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer.  I could also see if it had spam usually indicating the number(s).  This way I did not have to worry about using my minutes on my 35 cent a minute plan to

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Digital world has become our life much easier

Life has become much easier with the help of the Digital world. We can access almost anything at home.

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removed apps and users

very concerned.

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Unauthorized line

I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched

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ATT Signature Program proof of eligibility

My work ID doesn't have a logo so they won't accept it. What other proof can I provide?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Downgraded and forced to return BGW-320 for 210

Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was

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