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Device Features

Device Features

Learn about all the wireless features available to you!

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remove Next Up feature

How do I remove Next Up feature from my devices?

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My Galaxy 10 Plus won't update

I have a Galaxy S10 plus and doesn't want to update to android 11 or 12. I want to know why it doesn't update my operating system?

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56

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Carrier reveal request @greyes0407

I can't DM you. How?

Questions

23

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AT&T Active Armor App Issues

Hello, on my account I have the AT&T active armor advanced subscription, but when I go to the app, and click on the continue button, it says “Hang tight, we’re setting up your account, this shouldn’t take long.” After about two minutes it says “We’ve hit a snag, the subscriber account isn’t elig

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4.9K

8

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Two numbers, one cell phone

I'm looking at options to consolidate my office and cell phone numbers to a single device, my cell phone.  There's less and less need for a second phone, but I don't want to lose my office number, which has been distributed over so many years.  Is there a way to have, say, a phone number alias, basi

Questions

76.5K

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No Call Protect on my add-ons to remove.

I got the update for ActiveArmor and everything works except the call protection function. I found the page saying to log into your AT&T page and remove Call Protect from the add-ons, but it isn't there, just ActiveArmor. When I open the call block function in the ActiveArmor app, it keeps sayin

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42

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Active Armour

I have a Samsung and have tried numerous times to switch from my Call Protect app to the Active Armour app. I continue to receive a Hang tight message but it never goes beyond that to set up my account.  What should I do?

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41

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Automatic updates

I recently was forced to update my device. After my phone restarted I was given a series of items that I could opt in or out.   The last item was to allow automatic updates from Google, Samsung, and ATT giving them permission to automatically update and install apps on mobile data or wifi

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32

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Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request FAIL

As with many others I have the same problem. I used the website to get an unlock code, then I received this email: Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request.   Thanks for choosing us, AT&T Howev

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Why are missed calls sent to vm?

Why does my iPhone 12 randomly send calls directly to VM

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38

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I'm not recieving phone calls from 402 area code

The caller is NOT even given the option to leave a message. The call is not showing in my 'missed' calls log. I have a S21 Ultra which is a replacement for another S21 Ultra in Jan 23. AT&T store could not fix the problem and said to order another S21 Ultra...

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 • Wireless

1

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No longer showing read receipt in text

HI, My boyfriend and I both have the Samsung Galaxy S22+.  After he did the upgrade this weekend, neither one of us see or have the notifications of Delivered, read, etc.  We have not changed our settings, and they all show that we should be getting them 

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 • Wireless

5

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email account hacked

My email subaccount ([email scrubbed]) has been hacked. I know this because several people have received emails supposedly from me (that I did not send), asking them to buy gift cards on my behalf.  I have not received any emails for the last 2 days on this subaccount.    I have alre

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 • Email

21

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Fraudulent Billing, adjustments,doctoring of my bill to charge me unnecessary fees

I made a payment in August off a debit from a account not on my autopay and paused autopay. Auto pay still attempted to get payment and was declined over funds not in acct (that had been paid on another debit not eft) this sent me to arbitration which I won and a credit of 600 something was given a

Questions

 • Internet

11

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Missing SENT mail for several years

Several years of SENT mail is missing from our email. Inbox messages those same years are available How do I access the missing Sent mail?

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 • Email

6

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unlock lg cu515

i want to unlock lg cu515 its american phone currently is in india  but it show invaild smartchip  i want to unlock this phone at any cost 

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 • Home Phone

7

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

Questions

 • Internet

212

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

181

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

Questions

 • Wireless

161

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

Questions

 • Email

141

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Unlock Device

Not a att customer but my phone is locked to there network

Questions

 • Wireless

132

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