Device Features

Device Features

Learn about all the wireless features available to you!

6.2K

Ask a question

Pinned posts

(0)
No conversations found!
(6094)
Talk to Text

I can not get my talk to text to work. It all of a sudden stopped working. And I have the dictation toggle set to on. Any help with be so appreciated

Questions

16

1

0

Accepted Solution

Official Solution

Voicemail System Asks for Password Only When Phone is in Wi-Fi Calling Mode

I have Consumer Cellular phones, with service provided through the ATT network, so this is kind of an ATT issue. When I set up my voicemail several years ago, I used the "password not required" option, so I wouldn't have to enter the password to retrieve voice messages.  That option still wo

Questions

86

1

0

ERROR ActiveArmor and Call Protect - We hit a snag. We couldn't complete your request...

I have a Samsung galaxy s22 ultra. ActiveArmor is now installed but cannot remove Call Protect. I am getting errors when attempting to set up calls in ActiveArmor "We've hit a snag...". It was also producing errors when I tried to block a call through "recents" on my phone, so I disabled and force-

Questions

414

6

Visual voicemail not working

For a period covering the last 6 months, I've periodically experienced issues with visual voicemail. There will be a new message but I can't play it back without getting an error message: "please wait while message is downloaded." This happened multiple times with the S21 Ultra to the point where

Questions

1.1K

13

0

Active Armor My Block List is Empty

I had to move over from Call Protect and Active Armor shows 34 blocked numbers on the Calls screen, however; when I click on the link The My Block List is empty.

Questions

22

3

0

Accepted Solution

Official Solution

Frozen iPhone 13 Pro Max

My iPhone 13 is Frozen so I can't turn it off nor answer calls Please I am desperate

Questions

33

1

0

Question about unlock my iphone

Hi I want to unlock my iphone cause I want to use my taiwan SIM card But everytime I submit my request, it always says there is technical problem Please help

Questions

28

1

0

At&t phone, but visual voicemail says it's Verizon error

So I have a Galaxy s22 and when I go to the visual voicemail it gives me an error message and to call customer serivce at 800-922-0204. My messages aren't syncing anymore with visual voicemail either.  The weird part is the customer service line is a Verizon line.  So how to I get this to

Questions

499

5

0

Network code

I am out of the country and I brought my phone from this company  What is the network code?

Questions

25

2

0

Accepted Solution

Official Solution

Restricted phone numbers are blocked

How can I get my phone to allow restricted numbers. I have activeamor app. My phone is a Samsung Galaxy s71

Questions

136

1

Be the first to reply

(114)
Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

Questions

 • Email

1

0

0

Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

Questions

 • Internet

1

0

0

Want to move from 6S to 13 on prepaid acct

Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!

Questions

 • Wireless

2

0

0

Receipt of potential scam call said to be ATT Support,

I have received a suspicious phone call wanting me to enter a Customer ID on my computer to see who is attempting to use my att.net account to access porn sites and potentially making purchases under my name. The phone number involved is 509-776-6014 and is supposed to be located in Portland, Oregon

Questions

 • Internet

1

0

0

$45/mo for life pricing on AT&T Fiber apparently means until AT&T feels like changing it on you

We moved into our home in 2016. Shortly after AT&T expanded their fiber network into our area with an exciting promotion of $45/mo for life if we signed up right then with them. Sounded like an excellent deal so we did. We have been in our home for over 6 years and the price has been increased o

Questions

 • Internet

3

0

0

locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

Questions

 • Email

10

0

0

Trending Accepted Solutions

(138)

Accepted Solution

Official Solution

Closed

DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.8K

116

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.4K

1

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

284

2

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

274

5

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

255

6

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.