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Device Features

Device Features

Learn about all the wireless features available to you!

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Convert to eSIM and use local SIM card for international travel

Hello, I'd like to keep my US number when travelling internationally but also acquire a local number for wherever i'm at through a prepaid carrier. Would converting my current US Sim to eSim and then installing a local SIM card accomplish this? I have the ATT International Plan active on my phone

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visual voicemail for pixel 6a

Has anyone resolved this problem?? Sometimes my phone says "Can't activate visual voicemail" and sometimes it says "Activating visual voicemail".  I have tried everything but never get this resolved.  So frustrating.

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Active Armor breaks Airdrop

It looks like Active Armor is blocking Airdrop to fail on IOS. I removed the app and it’s working again.

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Att cloud app not working

Hello, I have restarted my phone, deleted the app, restarted my phone, deleted cache, deleted data. All to no avail. App gets stuck on the loading screen, i can't even sign in or access my pictures. Phone Samsung s21ultra on the latest software

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Galaxy S22+ Visual Voicemail

About 2 weeks ago Visual voicemail stopped working on my s22 plus. AT&t troubleshooting did not resolve the issue, even though network settings were reset and voicemail was reset in AT&t's customer support systems. Why does this feature no longer work and why is it unable to be fixed? If I g

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Cannot access customer contacts

Keep getting message “Loading contacts” when accessing contacts.  Never brings up contacts 

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Accepted Solution

SPAM Risk Caller ID

How do I get rid of the SPAM Risk alert on my Caller ID whenever I call someone?

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Porting and Dual SIM

I want to port a number from Ring Central to AT&T. I want the ported number to ring to the same device as my AT&T number.  I do not want to replace the number - I want both numbers to ring to the same device.  Is this possible?

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Active Armor My Block List is Empty

I had to move over from Call Protect and Active Armor shows 34 blocked numbers on the Calls screen, however; when I click on the link The My Block List is empty.

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Cannot set up voicemail on formerly prepaid phone

Bought phone that formerly used prepaid contract but I am not using as prepaid. When I press ‘1’ tp set up voicemail, get message to enter voicemail number.  I I do not have one and message goes away when I select it as if I was going to enter one. Thanks fr your help!

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No longer showing read receipt in text

HI, My boyfriend and I both have the Samsung Galaxy S22+.  After he did the upgrade this weekend, neither one of us see or have the notifications of Delivered, read, etc.  We have not changed our settings, and they all show that we should be getting them 

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 • Wireless

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email account hacked

My email subaccount ([email scrubbed]) has been hacked. I know this because several people have received emails supposedly from me (that I did not send), asking them to buy gift cards on my behalf.  I have not received any emails for the last 2 days on this subaccount.    I have alre

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 • Email

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Fraudulent Billing, adjustments,doctoring of my bill to charge me unnecessary fees

I made a payment in August off a debit from a account not on my autopay and paused autopay. Auto pay still attempted to get payment and was declined over funds not in acct (that had been paid on another debit not eft) this sent me to arbitration which I won and a credit of 600 something was given a

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 • Internet

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Missing SENT mail for several years

Several years of SENT mail is missing from our email. Inbox messages those same years are available How do I access the missing Sent mail?

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 • Email

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unlock lg cu515

i want to unlock lg cu515 its american phone currently is in india  but it show invaild smartchip  i want to unlock this phone at any cost 

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 • Home Phone

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No AT&T user ID associated with my very old sbcglobal.net email. Unable to access my old email account

Hello, My very first email, in 2001, was an SBCGlobal.Net email. I have not accessed the account since that timeframe (at least 2005). I am trying to regain access. I have already tried resetting my password, entering a "User ID" (which I don't have), and gaining access by entering a Billing zip

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 • Email

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

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 • Internet

212

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

181

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Official Solution

Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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 • Wireless

161

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Official Solution

can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

140

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Accepted Solution

Official Solution

Unlock Device

Not a att customer but my phone is locked to there network

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 • Wireless

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