AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Loading...

Total Posts

Loading...

Total Members

Loading...

Total Likes

Latest conversations

View More

(338345)
Suspicious AT&T charge on credit card.

My monthly AT&T bill is charged to an American Airlines Advantage credit card. This month I have an unusual AT&T charge on my CItibank Card. Charge is " AT&T COR DF   8003310500 TX. When I call that number I get run around a vicious circle and no relevant information.

Questions

 • Wireless

3

1

0

Sim card

I can’t get to a AT&T store, I have a iPhone 13 Pro Max been on phone with support for hours. They say the sims card isn’t compatible for 5G I’ve been sent 2 sims cards that are wrong. What sims card do I need for my phone can connect to 5G? Thanks

Questions

 • Wireless

12

1

0

Finding old trade in promotion values for S22 last spring

Oh the drama with ATT. To try and stick with 1 issue at a time, does anyone know where i can find what the promotion was back in March/April? For whatever reason, ATT added the trade in credit to wrong phone line and is now trying to say the galaxy S9 plus that my husband traded in for a S22 was onl

Questions

 • Wireless

6

1

0

Bellsouth.net

I have a bellsouth.net sub account with AT&T but AT&T website will not allow me to change password. Any solutions?

Questions

 • Email

3

0

0

I was lied to by ATT

I came into the store in Blue Ridge, GA on November 16. I only wanted to move my account from a prepaid account with the affordability discount to a post pay account. Instead the customer service rep disenrolled me from the affordability discount and put me on the $95 plan. I added a line last night

Questions

 • Wireless

11

1

0

Trade in started 9/15 still not given credit 12/3

I traded in my Samsung S21 Ultra for the iPhone 14 pro max on 9/15. I got an email stating the device has been received and processed on 10/13. The trade in is still not complete and I have not gotten credit over the past 3 payment cycles. Is this normal?

Questions

 • Wireless

7

1

0

AT&T Did NOT keep their word!

There was an AT&T tech repairing a fiber optic line at my house, and this AT&T sales rep shows up under the guise of "just making sure everything was ok." She talked the talk and waved all the shiny things in front of our faces and roped us into switching to AT&T wireless. I have 8 lines

Questions

 • Wireless

29

4

0

Move a post-paid AT&T NBI phone number to a pre-paid account?

I want to move a post-paid AT&T NBI phone number to a pre-paid account. My old employer initially paid for my cell service, I owned the phone. After they discontinued that perk, I assumed the payments and kept the number. I spent two hours at the AT&T store and another two hours on five d

Questions

 • Wireless

45

11

0

Not Found on the Accelerator message!

I've tried logging into my @currently.com email that I accidently deleted, and it gives me the message "Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again." I've tried deleting cache, using several different browsers and devi

Questions

 • Email

12

2

0

DSL Email discontinued

I was a SBC customer for a number of years and had a email setup which apparently I can no longer access. I'm told that's because it's a "DSL" email. Is there any way to recover/activate that address again? It was my business name. ANY help will be greatly appreciated

Questions

 • Email

16

4

0

Be the first to reply

(209)
Bellsouth.net

I have a bellsouth.net sub account with AT&T but AT&T website will not allow me to change password. Any solutions?

Questions

 • Email

3

0

0

Circular problem with code sent to inaccessible att.net email account - cannot log in

Every time I try to reset my password, a code is sent to the att.net email account I am trying to access. Code is not sent to my phone # or my backup/linked email account with Yahoo.com

Questions

 • Email

8

0

0

Not receiving my OTP sent from Amazon to my email.

My email was hacked about a week ago. I have change my password, but I'm not receiving my OTP sent from Amazon to my email.  I therefore do not have access to my account.  I have tried to get this resolved through Amazon for a week but have been unsuccessful. 

Questions

 • Email

3

0

0

Locked out of prodigy.net Email

AT&T has been absolutely no help. Spent hours on the phone only to be told nothing could be done on their end even though attempting to login into my prodigy.net account or reset the password DOES NOT WORK. The page it redirects me to appears to be a legacy page and whatever updates have b

Questions

 • Email

5

0

0

Move fiber outlet and modem to another room

We had AT&T fiber installed a couple of years ago. Our original plan was to have the outside box mounted on a specific side of the house and have a cable run through the attic and down the wall to an office/study where all of our existing network equiopment is located (e.g. router, switch, NAS,

Questions

 • Internet

6

0

0

Enroll in discount

I got an email that my work has been verified but I’m not “enrolled”. I click on the link but there’s absolutely nothing that says “enroll”. It says “shop”.

Questions

 • Wireless

7

0

0

Trending Accepted Solutions

(320)

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

4.4K

19

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

2.5K

38

0

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

527

2

0

Accepted Solution

Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

434

18

Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

410

1

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.