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WATCH OUT FOR THE LYING SALES REPS

** STAY AWAY FROM THESE FRAUDS **  We recently switched to AT&T from our previous company (with them for 8 years) after talking with a sales rep for over 2 hours. He PROMISED us the world and EVERYTHING we had with our other carrier would be on this new plan + more!! We get our new phones & start

Questions

 • Wireless Forum

583

18

why is att so expensive

tmobile offered 55 & up plan for 27.50 each for two lines while att charges 65 with a discount of 10 on each so we are needlessly paying 75 per month. also get free smartphone plus 100 AAA prepaid mastercard please make it so we stay with att

Questions

 • Wireless Forum

51

10

High Mobile Data Usage

I've been nearing my data limit for the month (4GB) over the last 3-4 days. AT&T sends me a text every morning that I am anywhere from 500-800MB of usage closer to, and then beyond, my limit. Both my phone data usage menu and AT&T's data usage logs do not show anything more than 200MB of dat

Questions

 • Wireless Forum

2

0

0

Combined billing

I moved to combined billing and also disconnected U-verse. I paid 2 months of invoices for wireless, internet and U-verse to my old account numbers. I was also billed for the 2 months of internet and wireless under the new combined billing account and the payment was auto withdrawal. I have

Questions

 • Wireless Forum

16

2

0

Official Solution

Block text message spam with Active Armor?

I occasionally get text message spams. Does Active Armor also block text message spams in addition to phone call spams? If so, how do I add/report a text message as spam and block the phone number without having to add the phone number manually in Active Armor? If I go into the call log to report th

Questions

 • Wireless Forum

86

9

0

Installation Across 3 properties

Fiber just became available in my neighborhood and I signed up as soon as the email was sent out. The technician came to install the new line and he dropped the line across neighbor 1's yard, then all the way across my yard, into my other neighbor's yard (beyond my house), across their driveway then

Questions

 • Internet Forum

35

4

0

Accepted Solution

Where is Active Armor "app support"?

The Get Help section of the Active Armor app redirects you to the following site if you are having issues:Fix AT&T ActiveArmor mobile security app issueshttps://www.att.com/support/article/wireless/KM1185527In the FAQs at this link it says:Where do I report problems with the AT&T ActiveArmor

Questions

 • Wireless Forum

22

2

0

Accepted Solution

Official Solution

Call and text history.

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day? If so if I had no more calls

Questions

 • Wireless Forum

132

31

0

Signal dropping on BGW320-500 Modem

I am basically at wits end and am about to drop ATT completely. I had 1000mbps Fiber internet installed in June. Ever since then, randomly throughout the day my modem will lose connection, flash red for a few seconds or a minute, then flash white and go back to solid white. During this time every de

Questions

 • Internet Forum

59

9

0

Active Armor is falsely marking 3rd party VPN as a threat

I have started using Active Armor and have been quite happy with the app. However, I have come across one issue that appears to be a bug. I have two different 3rd party VPNs installed on my iPhone 13 Pro Max outside of the one that is installed by Active Armor. One is OpenVPN that I use to connect t

Questions

 • Wireless Forum

20

5

0

Getting spam at att.net

I have an sbcglobal.net email. For the past two weeks, I am getting up to 10 phishing emails a day in my inbox all directed to an att.net email. How can I rectify this?

Questions

 • Email Forum

6.5K

201

verification when I login

Can att send me an email to verify my identity on my computer. Or do I need a wireless device to receive a text message.

Questions

 • Home Phone Forum

1

0

0

Cell phone/internet usage on a cruise

We recently signed up for a cruise. Part of the package included wifi for so many minutes. Do we still need to do the international plan while on the ship?   We have used that plan for a land trip to Ireland but never a cruise so I'm not sure how that all works. Can someone explain to

Questions

 • Wireless Forum

52

4

0

Placing an Online Order

Over the last two weeks I've tried to purchase the iPhone 13 several times, and my order gets cancelled every time. I keep receiving this message: " For your security, we canceled your order. We couldn't confirm this order came from you. We'll release any pending charges within 3 business days. Want

Questions

 • Digital Life Forum

1

0

0

Never have had an ATT account, still getting bills

I have never had an ATT account (and never will based on what's happened), my email address was hacked in a data breach and used to open an account. I have received email statements saying I owed $500 then $1000. In both cases I contacted ATT fraud and they agreed that the account was scammed and I

Questions

 • Wireless Forum

51

2

0

Set up a mobile hotspot

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Accepted Solution

Where is Active Armor "app support"?

The Get Help section of the Active Armor app redirects you to the following site if you are having issues:Fix AT&T ActiveArmor mobile security app issueshttps://www.att.com/support/article/wireless/KM1185527In the FAQs at this link it says:Where do I report problems with the AT&T ActiveArmor

Questions

 • Wireless Forum

22

2

0

Accepted Solution

Official Solution

Call and text history.

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day? If so if I had no more calls

Questions

 • Wireless Forum

132

31

0

Accepted Solution

Restore Cancelled Wireless Account

Hi all, Decided to switch carriers due to some personal issues with AT&T and was told by a representative that after canceling my service, only then will I be able to transfer my phone number to a new carrier. Fast forward to today where T-Mobile is telling me that numbers can only be ported

Questions

 • Wireless Forum

17

3

0

Accepted Solution

AT&T cordless phone handset caller ID not shoeing up while phone is in use

While on a phone call on the hand set if I get an incoming call during my current call, the phone only "beeps", however the caller ID does not list who is calling while I'm on my other call. I can also not check after the call has ended because my call log dose not record the incoming call.

Questions

 • Home Phone Forum

10

4

0

Accepted Solution

AT&T is officially out-of-my-life!

I've just cancelled my AT&T phone service after having more than 2 months of no (or lousy) phone service plus AT&T's repeated failures to repair its equipment, its rotten customer service and its horrible communication skills. AT&T = Awful Terrible & TreacheryAT&T = American T

Questions

 • Home Phone Forum

52

3

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