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Prepaid customer upgrading from a phone with a physical SIM card to one that only accepts ESIM

I have a prepaid account for my child and recently upgraded the phone from an iphone XR to an iphone 14 (unlocked). The iphone 14 does not have a physical SIM card, it uses ESIM. How do I change the account over to the new phone without having to get a new phone number?

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Why do I have no methods of getting a verification code?

I switched to AT&T over a week ago, and I've been stuck at this screen trying to log in. There are no options to receive my verification code.

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26

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I am not getting verification codes for 2FA from anyone. Including United Airlines and Bank of America???!!! Just started today!

I am not getting verification codes for 2FA from anyone. Including United Airlines and Bank of America???!!!  Just started today! what is the setting as it is not in blocked callers or contacts.  I have reset device and reset service. New to Att, is this a common occurrence?

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29

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Complain about overdue balance

Good morning sir or madam Since December 30th,  l switched to MetroPCS, AT&T gave me the code to get the transfer the same day.  I would like to know why have l  been getting AT&T email advising me that I  have a past due balance ? I spoke to different people from AT&am

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12

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Missing trade in devices and fake promotions

I sent in my trade in devices this January and I was asked to wait 3 months to get the promotion however after 3 months waiting I was informed my 6 out of 7 devices were never received. I’ve been trying to figure out where my devices are but AT&T hasn’t helped. Additionally, while doing the trad

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15

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Retired employee home phe concession

I have been retired since 2005 and have been receiving a $25.00 AT&T Legacy long distance concession long before that. As of January 2024, HealthSmart (where I mailed a copy of my bill for reimbursement) is no longer and this has been taken over by Alight. Alight has denied reimbursement. I have

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3

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Old detailed usage reports

Why can’t anyone at customer service provide detailed usage reports > 16 months old?

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21

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OOMA phone unable to call

anyone had issues with a voip phone. I have OOMA and now some numbers i can't call

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2

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Official Solution

Copies of text activity from two years ago

I?m trying to get copies of text logs that are two years old sent to me. I had this done previously and paid $5 but now when I call they say they are not able to do this? Am I calling the wrong number?

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15

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Samsung connection issues

So upgraded my Samsung s22 ultra that was having issues connecting with the at&t network after trying everything short of editing root files, this includes getting new sim. i thought well phones old ish and has been dropped a few times so maybe its the hardware. Got the s24 ultra and it hasn't e

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Retired employee home phe concession

I have been retired since 2005 and have been receiving a $25.00 AT&T Legacy long distance concession long before that. As of January 2024, HealthSmart (where I mailed a copy of my bill for reimbursement) is no longer and this has been taken over by Alight. Alight has denied reimbursement. I have

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3

0

0

OOMA phone unable to call

anyone had issues with a voip phone. I have OOMA and now some numbers i can't call

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2

0

0

Is there a fee to cancel my landline service?

Is there a fee to cancel my landline service? If so, what is the fee amount?  Thanks!

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4

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email to text not working for my library users

As a courtesy my library provides text notifications for its users. However, all notifications to the users with AT&T mobile accounts aren't going through.  They all get bounced back with the same error.  This doesn't happen to any of our users who have other cell phone providers.&nbs

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9

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Unable to access old email

I am trying to get onto my old email account. I have not used this account in ~15 years but have information for accounts on them that I recently discovered I need access to. I do not know the password, and when hitting forgot password and inputting my username/last name it tells me “we don’t have t

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3

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phishing

I think I just responded to a phishing email. Has there been an invitation to update att.net or Yahoo mailboxes?  I thought I had seen invitations to do so in the past few weeks.  This email said I had not responded to previous requests and mailboxes would be discontinued tomorrow. 

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6

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Fiber optic line service

My fiber optic line runs from a pole across the street. It is not exceptionally low but every week our garbage truck hits the wire. I called internet service to see about getting the line raised only to have a representative relentlessly try and upgrade my service. He would not direct me to the righ

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509

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Accepted Solution

Official Solution

Data is not working from past 3-4 weeks

Data on my phone is not working. No apps is working smoothly. Every app hangs on using the data

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171

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Trying to unlock a iPhone I bought online but don’t know previous owners information

I bought this iPhone online and I don’t know the previous owners information I checked imei number and it’s not blacklisted or reported lost or stolen but I don’t know if it was paid off I need to unlock carrier to use it on my T-Mobile account.

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120

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Official Solution

Why can't I make a payment arrangement

I have good standing/ history, but I cannot make a payment arrangement...why

Questions

118

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Accepted Solution

Official Solution

International day pass query

Hi, I will be traveling to India Next week. I have International day pass IDP enabled on my phone. I want to use my AT&T US number to make calls to Indian phone numbers using my IDP. Do I need to add International Calling plan $15 Along with IDP to make local calls? Or IDP Only enable me to ma

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