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(360470)
problem connecting to wifi

When my phone connects it takes me to the at&t account thing but then there's 3 dot buttons at the top that say connect the way it is and I press it and it's normal on my laptop it does the same thing except there is no 3 dot buttons and i cant just use the wifi the way it is but even if i don'

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ATT personnel took the equipment after moving service

I'm being asked to return equipment that has already been handed to the ATT person after moving my Internet to my new address. After the installation, the ATT person took the old equipment with him. I'm unable to reach any customer care for help or chat isn't helpful.

Questions

1

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Replace BGW-210 to BGW-320 possibility

Hey, Just called to the technical support with the ask of possibility of replacing BGW-210 to BGW-320 and got an answer that it's not feasible (I'm considering case when I'm personally buy a new router). Is it true? If yes then I'm a little bit surprised. May it be related that my apartment complex

Questions

25

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Att fiber

In the past 3 weeks  when trying to DL a game on series x, The speed will drop from 500 Mbps to 39 Mbps . I 've reset the xbox and router. Entered in all the xbox ports again, reset the MAC address, checked all cables. Changing the port number helps sometimes, I also am using a direct connectio

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6

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Restore my service that has been canceled

I was out of a job for a couple months and was unable to pay my bill. I got an email that says my phone number is no longer associated with my account. I logged in and set up a payment arrangement to be able to catch up on my past due. Is there any way I can have my service restored?

Questions

15

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Internet extreme packet loss during peak times.

I am experiencing packet loss every day and primarily at peak times. I have had ATT DSL 50mbps service (the best in my area available) for 4 years now with no issues. I'm located in South Florida and this issue started 2 weeks ago. I use my internet primarily to game and to work from home and this i

Questions

7

1

AT&T Limiting download speed - Slowing us way down.

Hello, We have had internet air for a month now. At first, we were consistently over 200 Mbps down load. It was great. Now out internet has slowed considerably. It's to the point where we can't watch tv shows, loading a web page is extremely slow, and I was not able to verify that I was a real pers

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34

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I can leave messages on my AT&T land phone, but the phone does not show that they are there

Just today, as part of my "fixit" program, I left over 14 messages on my AT&T land phone, but it did not show that they were there. I could listen to them by pushing star298, but the phone didn't indicate their presence. What must I do to have my AT&T land phone indicate that recorded call

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14

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Website blocked by AT&T

Everestmgt.com has been blocked by AT&T smart home security. This is extremely damaging to our business & was done randomly, with no warning or notice after years of operation. i have reached out to 4 different support lines, emailed the Abuse email & can not get a single person to help

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19

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iPhone Return Issue

I have been facing an issue surrounding the return of an iPhone 15 and am looking for some advice on where to go from here. Backstory shortened: I pre-ordered an iPhone 15 as part of a trade-in, but I found a better deal and wanted to return it. I tried to cancel it and return it in store but due t

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(141)
ATT personnel took the equipment after moving service

I'm being asked to return equipment that has already been handed to the ATT person after moving my Internet to my new address. After the installation, the ATT person took the old equipment with him. I'm unable to reach any customer care for help or chat isn't helpful.

Questions

1

0

0

Att fiber

In the past 3 weeks  when trying to DL a game on series x, The speed will drop from 500 Mbps to 39 Mbps . I 've reset the xbox and router. Entered in all the xbox ports again, reset the MAC address, checked all cables. Changing the port number helps sometimes, I also am using a direct connectio

Questions

6

0

0

Problem Not solved

So, Recently I've been facing this issue... and so, i contacted the att agent through live chat. The first time i contacted them they told me that they're working on it trying to fix the issue and if they fail to do so, just contact them back. So, I did contact them back and this time they said some

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6

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Excessive spam

I have been receiving 30 - 50 spam emails daily. Had my computer checked for virus and none found.  Was told that they suspected the AT&T site was hacked.  After clearing my spam folder the screen goes blank instead of the video that used to pop up.  Also, after forwarding email

Questions

2

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Trade-in credit

Currently have an issue in which I traded an iPhone XS Max for a 15 in September. Posted on the forum and was advised that the issue was resolved.  Received my bill today and still not receiving the credits.  Please help!

Questions

8

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AT&T is literally scamming me by charging a non-return device fee for a device I returned.

I use the AT&T next program because years ago on ebay I sold an iphone and then the person "returned" it saying it wasn't what I stated in my listing, and they sent back a (Edited per community guidelines)ty phone. So to avoid that I don't bother, I just use the AT&T next plan.  This year, I purcha

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Trending Accepted Solutions

(321)

Accepted Solution

Official Solution

Not receiving email from gmail accounts

Last 2 days I have not received email from gmail accounts. I have received from other accounts and can email myself. This happens whether I use the browser or my Mac Mail app.  Any ideas?

Questions

9.3K

216

Accepted Solution

Official Solution

Android 14 One UI 6

When will this update be available on an unlocked ATT Samsung S23 Ultra? Please advise.  Thank you.

Questions

1.3K

14

Accepted Solution

Official Solution

BGProvider app after update

My S22 updated last night. Now I can't make or receive calls. Pop-up says either 'Phone app keeps stopping' or 'BGProvider app keeps stopping'. I have refreshed the network connection, cleared the phone app cache, power cycled the device multiple times, nothing works. So far, the few other apps I ha

Questions

1.3K

28

Accepted Solution

Software update one ui 6 for s23 ultra

Ive been seeing online that other people with locked att phones have been able to get the one ui 6 update for their s23 ultra but when I try to do it it keeps saying software update interrupted, please try again in 24 hours. It has been saying this for months and I already have tried everything and

Questions

864

18

Accepted Solution

Official Solution

AT&T Air and Hulu live

Have people simply dropped hulu or AT&T Air to solve the IP issue? I've just installed AT&T Air and now having constant problems with the "home" reset because of the changing AT&T IP address on AT&T Air. Do YouTube or other streaming services have this same problem with AT&T Air,

Questions

729

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