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I was lied to by ATT

I came into the store in Blue Ridge, GA on November 16. I only wanted to move my account from a prepaid account with the affordability discount to a post pay account. Instead the customer service rep disenrolled me from the affordability discount and put me on the $95 plan. I added a line last night

Questions

 • Wireless Account & Billing

12

2

0

At & t phones forced on me

I called to order wireless service and new internet due to suspected hacking and a dangerous situation with my daughter. After hours on the phone it was time to pay. I had split the down payment between two cards. I was told that wasn't possible so the agent wanted me to stay on the phone while I dr

Questions

 • Wireless Account & Billing

2

0

0

8GB instead of 16GB for $300 plan

The AT&T customer care at time of sale offer me: - 16GB monthly data (rollover to one month) - I get to keep my existing number (port-in situation) - valid for 360 days - Upfront payment of $300 - includes taxes and fees. After activation, I get 8GB data and get charged taxes and fees on

Questions

 • AT&T PREPAID

42

19

0

Suspicious AT&T charge on credit card.

My monthly AT&T bill is charged to an American Airlines Advantage credit card. This month I have an unusual AT&T charge on my CItibank Card. Charge is " AT&T COR DF   8003310500 TX. When I call that number I get run around a vicious circle and no relevant information.

Questions

 • Wireless Account & Billing

5

1

0

Sim card

I can’t get to a AT&T store, I have a iPhone 13 Pro Max been on phone with support for hours. They say the sims card isn’t compatible for 5G I’ve been sent 2 sims cards that are wrong. What sims card do I need for my phone can connect to 5G? Thanks

Questions

 • Phones & Devices

12

1

0

Finding old trade in promotion values for S22 last spring

Oh the drama with ATT. To try and stick with 1 issue at a time, does anyone know where i can find what the promotion was back in March/April? For whatever reason, ATT added the trade in credit to wrong phone line and is now trying to say the galaxy S9 plus that my husband traded in for a S22 was onl

Questions

 • Wireless Account & Billing

6

1

0

Trade in started 9/15 still not given credit 12/3

I traded in my Samsung S21 Ultra for the iPhone 14 pro max on 9/15. I got an email stating the device has been received and processed on 10/13. The trade in is still not complete and I have not gotten credit over the past 3 payment cycles. Is this normal?

Questions

 • Phones & Devices

8

1

0

AT&T Did NOT keep their word!

There was an AT&T tech repairing a fiber optic line at my house, and this AT&T sales rep shows up under the guise of "just making sure everything was ok." She talked the talk and waved all the shiny things in front of our faces and roped us into switching to AT&T wireless. I have 8 lines

Questions

 • Wireless Account & Billing

29

4

0

Move a post-paid AT&T NBI phone number to a pre-paid account?

I want to move a post-paid AT&T NBI phone number to a pre-paid account. My old employer initially paid for my cell service, I owned the phone. After they discontinued that perk, I assumed the payments and kept the number. I spent two hours at the AT&T store and another two hours on five d

Questions

 • AT&T PREPAID

45

11

0

Pay final bill

My final bill should be for Samsung Device ONLY My AT&T terminated on 11/06/2022 and payment for all service has been paid up. I have "ported" this Number associated with this account already! (edited as per the community guidelines) A/C (edited as per the community guidelines) I am n

Questions

 • Wireless Account & Billing

22

4

0

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(88)
At & t phones forced on me

I called to order wireless service and new internet due to suspected hacking and a dangerous situation with my daughter. After hours on the phone it was time to pay. I had split the down payment between two cards. I was told that wasn't possible so the agent wanted me to stay on the phone while I dr

Questions

 • Wireless Account & Billing

2

0

0

Enroll in discount

I got an email that my work has been verified but I’m not “enrolled”. I click on the link but there’s absolutely nothing that says “enroll”. It says “shop”.

Questions

 • Wireless Account & Billing

7

0

0

Cingular Flip IV text question - how to find functions on keypad

Hello, can someone tell me how to capitalize letters in the midst of composing a text? At the start of a new text, the first letter is capitalized, but that’s it. How to do this on the Cingular Flip IV keypad? Any help is appreciated!

Questions

 • Phones & Devices

7

0

0

Network blocked calls

I have a brand new at&t sim card I activated through at&t, I just bought a At&t prepaid phone brand new at Walmart. After inserting the sim card into the new phone I went through the process to have it set up and when I try to make calls it says the calls cannot be placed because it's ne

Questions

 • AT&T PREPAID

11

0

0

Stopped Receiving Verification Code Texts

I just got a new iPhone 14 and since then, I haven't been able to receive any verification codes. I cannot perform banking activities or even get into my email. I have tried texting help to the numbers to see if I had been opted out, but there is just no response. I also reset the network settings b

Questions

 • Phones & Devices

11

0

0

My messages are not sending

I recently purchased my att prepaid and I noticed my messages are not sending, non delivery to my friends. But I can receive messages and calls 

Questions

 • AT&T PREPAID

12

0

0

Trending Accepted Solutions

(220)

Accepted Solution

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Phones & Devices

4.4K

19

Accepted Solution

Official Solution

AT&T Trade-in SCAM

Don’t fall for the AT&T scam. I also had a iPhone8 that I traded in for the new iPhone14 in the latest AT&T promotion.  The trade in iPhone8 was in perfect condition and warranted a $350 trade-in value.  I even had my crack screen replaced ($100) in order to turn the iPhone8 in in

Questions

 • Phones & Devices

174

3

Accepted Solution

Official Solution

how can i transfer my line to another account

can i transfer my phone and phone number from my dad’s accounts to my boyfriend’s without paying it off?

Questions

 • Wireless Account & Billing

162

1

0

Accepted Solution

Official Solution

Account suspension

Hello, I'm in Europe currently and don't know when I will be back but I can't suspend my plan because there is no connection in Europe so the system cannot identify it's my so how can I suspend my account?

Questions

 • Wireless Account & Billing

152

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Accepted Solution

Official Solution

How to do a device unlock on an iPhone to be used with a different carrier.

So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?

Questions

 • Phones & Devices

144

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