
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
Learn how to setup or fix your device with step-by-step help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
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I bought a new dual sim phone. I have an AT&T pay as you go plan and a Telcel Sim Card in there. Under preferences, it shows 5G available on the TelCel Sim which is a bit odd as I don't think they have 5G in mexico yet. On the AT&T sim is shows 4G/3G
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Features & Services
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I have ZERO cell service at my home. I used to use a Microcell which gave us good service. Our local ATT store told us to turn on wifi calling and get rid of the Microcell which we did but now we have no ability to send or receive regular SMS messages. The only people that can contact us are people
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Phones & Devices
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Hi AT&T, I am Eddiee from India I bought a second hand iPhone in the US last year, but it is still linked to the previous owner account. Apple told me they could remove the lock if I provide them the original invoice or a copy of it. can you help me out
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Wireless Account & Billing
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I have an iPhone 8. The "submit" button is hidden behind the virtual keyboard, so I can't reach it to report spam. Turning the phone 90 degrees does nothing. Does anyone know how to make the keyboard disappear or be moved, or is this a bug that must be fixed by the developer?
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Features & Services
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I have a ATT nighthawk business hotspot that I recently cancelled 2-3 months ago. Is it possible to call and have it turned back on?
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Phones & Devices
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Official Solution
Hello I'm considering getting a new iPhone 14 Pro Max with a trade-in promotion. The phone I'm trading in is still on the installment plan. Do I have to pay off first before the trade-in? I read the terms&condition, it says nowhere that the trade-in phone should be paid off first. So, is it
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Phones & Devices
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Please answer a question that has never got an answer. Is there a reason ?? Messages from Outlook to AT&T phone DOES NOT WORK! why not? All other accounts work .....GMAIL YAHOO AOL &
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Phones & Devices
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Hi, I upgraded 2 phones iPhone 12 pro max and traded in 2 old phones. But I sent the old phones using the return label by mistake. I see that these have been sent to return agent in Warrendale PA. How do I get these phones to the trade in facility?
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Phones & Devices
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Paid off my iphone 12 pro max and not able to unlock my device because its reported lost or stolen, but I've never did it Week ago spent couple hours on support line, trying to understand who reported my phone and how is this possible because att has so many levels of security and eventually th
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Phones & Devices
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One of the individuals on my phone plan, somehow took her phone when it was not paid off (I was still paying and transferred it to another carrier. AT&T allowed this now I've had to pay phone off and she has phone. What can I do? Does At&T legally allow this if so I'm swit
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Phones & Devices
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I have a ATT nighthawk business hotspot that I recently cancelled 2-3 months ago. Is it possible to call and have it turned back on?
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Phones & Devices
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Hi, I recently traded in my iPhone 12 for an iPhone 14. I used the return label instead of the trade in package that comes later. I also swapped my 12 using apple care, so the phone I sent in is brand new and not in at&t’s system. Luckily, Apple’s return process is great and I h
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Phones & Devices
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I am using my Galaxy S21 phone as a mobile hotspot (and paid for the 15GB plan) to provide internet service for my laptop in St. Augustine on my sailboat. I have checked the coverage map and see 5G service available in this area. However, my internet is terrible! My question is - would the interne
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Phones & Devices
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Good evening I have an ATT premier account and am having some issues. I have a few tablets on my plan and want to add more through Premier. I was told by a rep its good to create a new group each activation that way it doesn't affect the 10 main lines that are meant for phone lines. But the issue
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Phones & Devices
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I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe mone
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Phones & Devices
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I want to transfer my daughter's phone line to her so she can manager her own billing. However, when I go to TOBR, it says my account isn't eligible. How do I complete this?
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Wireless Account & Billing
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