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Device Features

Device Features

Learn about all the wireless features available to you!

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Visual Voicemail not working on Motorola 5G Ace

I recently replaced my Samsung JS with a Motorola 5G Ace. Everything working fine except visual voicemail. Was working on the samsung but hangs on setup in the Motorola. Can you help? Steps tried: - Restarted phone - checked app, disabled and re-enabled, then restarted phone - uninstalled then

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Att is a terrible company

I recently returned a damaged phone in Sept 2023. Att said they never got it and charged me the fee of 220. And told me my insurance was going to go up bc I was high risk now. I have never NOT returned a damaged phone. I've been with them for 17 years. Not anymore! A muti billion company is not goin

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How to Unblock Calls - Solutions from the AT&T Community

Learn how to unblock calls you have blocked in error There are a variety of ways a call may have been blocked. Via the phones app or AT&T Active Armor. Below you will find information on how to unblock calls on the apps you may have.   The different ways to unblock numbers  The Active

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Still Unable to Get ActiveArmor to Display Block List

This is a follow up to my original post on December 21, 2022 titled "How to Get ActiveArmor to Display Block List." Since then, I had been in a direct message chat with AT&T Help but had to pause for a while to take a trip, and the chatbot aborted the thread - advising me to start a new post if

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Software updates for s20 plus 5G

The software updates aren't the problem. It's the fact that it happens like once every two weeks and wipes out certain simple settings like themes widgets background on my lock screen and home screen etc etc. It's becoming an annoyance and I'm trying to figure out why I would need this many updates

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ITS NEVER ANYONES FAULT

my day started after realizing for two months now the (Edited per community guidelines) in the store upgraded the wrong line on my account and as I go to remove that line today I realize it’s been upgraded instead of the correct number being upgraded as I’m talking on the phone with the rep she was

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Switching carrier to AT&T, how long does activation take?

Hello all! I activated my phone tonight after midnight mountain time and there’s still no service and it’s been over an hour now. I’m switching from T-Mobile and keeping same number. How long should I expect this whole activation process to take? Thank you for your time!

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active armor

I had an alert about a password breach at PayPal so I opened the alert to read it and act on it. However, the alert icon, red !, still shows on the app on my phone and I can't get rid of it.  Anyone have an idea?

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Visual voicemail not working

I have samsung galaxy S21 5G . Since we switched to AT&T I cannot use the visual voicemail. I got the phone from them. I spend over 2 hours on the phone with support and they couldn't fix it. I can call my voicemail by dialing 1 and check messages but not on the Visual Voicemail app. I get a not

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Imei

I just recently got a used phone off someone and I went to the settings and was needing the imei number for this phone but when I click on the imei slot to pull up the number it says unknown, What do I do to fix this to where I will have an imei number? Also, is there any way I can unlock the servic

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Bellsouth.net email 'suspended'

24+ year Bellsouth/ATT customer. They discontinued DSL. I cannot move to Fiber. I was told to call and 'cancel' the DSL in order to make the bellsouth.net email account a 'free' account. I was told 24 hours after the cancellation it would move to be a free account. So went that path. Now I'm told th

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 • Email

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No data coverage around my house even though map shows I should have 5G+

Map shows I should have full coverage. There is no data coverage in the area around my house an customer service is helpless. See attached. My neighborhood is red area

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 • Wireless

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Smart home manager not pausing internet

My smart home manager app is not pausing internet on some devices. It will pause most every device except my son's windows 11 laptop. The ip address connected on the laptop matches the ip address that the app shows device connected to. The app says the device is paused but is is not.  Iv

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 • Internet

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How can I delete an email account

I was hacked so I set up a new email account and want to delete the previous one

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 • Email

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Return of equipment

I have returned all equipment by the due date with Fed EX and ATand T called me and asked me why I have not returned equipment

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 • TV

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Buried Fiber in my front yard. Yard left in ruins.

How do I get AT&T to come fix my front yard? I have a corner lot in my neighborhood and AT&T recently finished laying fiber.  They fix most of the home's yards, but most we small.  My yard has three holes, with one being gigantic and right in the front.  They need to smooth i

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 • Internet

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Sim card activation

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

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 • Wireless

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ATT email ask me to update my email account

I keep getting this email from AT&T Email Desk???? asking me to click on a link to update my email account. Does anyone know if this is real or a scam to get me to click on the link???? Thanks Jerry

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 • Email

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Closing outdated versions of AT&T Yahoo mail. Is this a scam?

Received this email today. Is it a scam or should I click the link? Thanks This is to notify you we are closing all Outdated versions of our Mailbox as

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 • Email

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

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how do i get the fiber lines installed?

how do i get the fiber lines installed

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 • Internet

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