Hi, I/ve read a few "cookie cutter" responses from ATT. I looked on the map and it says my city of Mansfield, TX has fiber, but particularly my neighborhood does not have access to it. I have only lived here for 2 years and have been requesting faster service the past 2 years, currently i am only ge

    I have AT&T DSL service, I have been a loyal customer for 15 years. In 2014 a Fiber line was installed down Hwy 321 ( Chester Hwy) McConnells SC I live in the 3800 Block. The DSL service is now down more than it is up. We also have Direct TV at the

The way my foundation and basement are configured, I need to have an electrician pre-run a cable from outside the house to my basement. My understanding is AT&T Technicians won't run cable inside the house to an interior room (not adjacent to the exterior wall). My question is, if I need to have an

So we just got AT&T fiber and if a computer is hooked up to it directly it works great. When I connect one Aiport Extreme, I disabled both wifi channels on the modem and turned on IP Passthrough to the Airport Extreme. When I do this the router does get a public IP and it is able to connect to the i

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

I'd like to know when you plan on coming out our way? 1705 S. 114th E. Ave., Tulsa, OK 74128.  We are stuck with Cox Internet and are tired of overpaying!!!

Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Hi, I'm the first house on a new street. AT&T pulled fiber through the whole subdivision. I'm in the final phase of the subdivision and many neighbors have fiber. I worked with a local sales rep who requested address validation weeks ago with no progress yet. I put in my own request and haven't

I tried to access my router and sign in with the access code printed on the label. The router will not accept the access code. Anyone out there with a solution? It's a new router.

Hi all. I have been an incredibly thrilled AT&T Fiber customer for several years.  I have never had an issue with speed or connectivity ever.  However, the past few days, this has not been the case.  My fiber speeds have been the slowest they have ever been (both upload and do

Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c

A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address.  Neighbors on both sid

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

I have a ATT 900+ up/900+ down Fiber Plan with ATT (Model 5268AC). I have a 3 story townhome and getting wifi from the basement of the townhome was just not viable for my family. Long ago we had a old Orbi system AC2200. The 1 Router 2 Satellite System really helped our situation at the time and has

Hello, I am trying to find more information on the ATT 5 GIG router. My guess is that the router has 1Gbit ethernet ports and the 5Gbit speed is a theoretical speed having multiple computers connected to ethernet and to the Wi-Fi. Am I correct or the router offers 10Gbit ethernet ports so I can u

We have a pave 5268ac with a ONT with fiber jack. Phone support mailed a BGW320 to replace it since it has been having issues. The fiber line runs to the top then terminates in a port then connects fo the PON port. Then the ethernet runs to the modem. Can I disconnect the black fiber cable and r

Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.

Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif

Is there a diagram that illustrates the connectivity flow? I've read conflicting information as to the actual build out.  What comes into my residence?  What type of interface is mounted?  Where is it mounted?  What type of connection(s)?  What is the connection to the mode