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New AT&T Fiber Install/Billing Questions

Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man

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Nokia 320 rejects access code printed on the label.

I tried to access my router and sign in with the access code printed on the label. The router will not accept the access code. Anyone out there with a solution? It's a new router.

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Fiber Availabity

Where can I send a petition my neighborhood has signed to have Fiber throughout our whole neighborhood. Part of the neighborhood has it, and the rest of would love to have it.

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358

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Who can tell me when Fiber line will be available?

    I have AT&T DSL service, I have been a loyal customer for 15 years. In 2014 a Fiber line was installed down Hwy 321 ( Chester Hwy) McConnells SC I live in the 3800 Block. The DSL service is now down more than it is up. We also have Direct TV at the

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How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

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Autopay Discount on Internet/TV?

Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.

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Tech says Fiber is available but Customer Service says no

A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address.  Neighbors on both sid

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452

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My Experience with Orbi Axe11000 6e and ATT Gateway Pace 5268.

I have a ATT 900+ up/900+ down Fiber Plan with ATT (Model 5268AC). I have a 3 story townhome and getting wifi from the basement of the townhome was just not viable for my family. Long ago we had a old Orbi system AC2200. The 1 Router 2 Satellite System really helped our situation at the time and has

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375

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Lease or Purchase modem/router

Can you purchase your own modem or do you have to lease from ATT?

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478

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Fiber1000 new installation

Is there a diagram that illustrates the connectivity flow? I've read conflicting information as to the actual build out.  What comes into my residence?  What type of interface is mounted?  Where is it mounted?  What type of connection(s)?  What is the connection to the mode

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808

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Address Validation for New Construction

Hi, I'm the first house on a new street. AT&T pulled fiber through the whole subdivision. I'm in the final phase of the subdivision and many neighbors have fiber. I worked with a local sales rep who requested address validation weeks ago with no progress yet. I put in my own request and haven't

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439

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Fiber install on new power lines

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

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Airport Extreme with Arris BGW210

So we just got AT&T fiber and if a computer is hooked up to it directly it works great. When I connect one Aiport Extreme, I disabled both wifi channels on the modem and turned on IP Passthrough to the Airport Extreme. When I do this the router does get a public IP and it is able to connect to the i

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I would like to request FIBER!

Hi, I/ve read a few "cookie cutter" responses from ATT. I looked on the map and it says my city of Mansfield, TX has fiber, but particularly my neighborhood does not have access to it. I have only lived here for 2 years and have been requesting faster service the past 2 years, currently i am only ge

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New Construction home/fiber net

I live in SC. I currently have fiber net at my rental. I want to transfer it when I move to my new (construction) home in a few weeks. When I check my address, it is not in the system. When I check my neighbors' address, it isn't in the system either, but I have been assured by other neighbors on th

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GlobalProtect VPN connection drops

My work VPN connection (paloalto GlobalProtect) continuously drops causing me to lose work and disrupting TEAMS calls.

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392

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Internet 5 GIG router

Hello, I am trying to find more information on the ATT 5 GIG router. My guess is that the router has 1Gbit ethernet ports and the 5Gbit speed is a theoretical speed having multiple computers connected to ethernet and to the Wi-Fi. Am I correct or the router offers 10Gbit ethernet ports so I can u

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AT&T Internet Fiber

I'd like to know when you plan on coming out our way? 1705 S. 114th E. Ave., Tulsa, OK 74128.  We are stuck with Cox Internet and are tired of overpaying!!!

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232

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ETHERNET AND FIBER PLS HELP

So a couple months ago I moved into a townhouse and my mother got the fiber wifi. I have a PC and use a USB wifi adapter which i’ve learned over a couple years are not the best option for internet on my PC. I’m currently looking into ethernet and noticed that this home has ethernet ports in the wall

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Legacy Digital Life with New Fiber Service

I moved into a home which used to have Digital life security.  The previous owners discontinued service, but all the devices and controllers installed and powered.    On one of the first move in days AT&T came out to activate my internet service.   The tech checked the

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