
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
Get Back In The Game! Hi all! I hope you are excited as I am for The Super Bowl! It is going to be on your local CBS channel! If you are not able to see The Big Game or having trouble with the broadcast, we have some steps below that should get you back in
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Im away from home and can get ESPN at home but not army daughters home. I get it on my mobiles but cannot get ESPN on Roku on their TV. They don't have ESPN service with their u-Verse andI do at my house.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
U-verse on demand is missing episode 3 of blacklist season 8.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
My ATT internet is out and I'm not sure why. The box has the broadband lights one and two blinking red. Everything's hooked up as it has always been. And, I don't show any outages in my area when I look it up. I can't get a hold of anybody for support via phone or chat. Others having outage problem?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I start playing a recorded show on TV but after a couple minutes it stops, the screen goes black, then one or two stationary gear wheels come on. Then nothing happens. Restarting the DVR sometimes works and sometimes doesn't. Also, when trying to fast forward some recorded shows, that doesn't work
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Hi I’d like to downgrade my subscription to internet only. Can someone help me accomplish that?
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Is there a comprehensive list of 3rd party modem+router combo compatible with AT&T U-Verse's service/equipment?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
We have never had AT&T internet available at my condominium. I want to know why.
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I got a letter from AT&T UVerse saying that I need to call their numbers within 45 days to prevent an interuption in service to my phone and internet. I have AT&T long distance and a Earthlink ISP for many, many years. It is my understanding that AT&T UVerse will be making hardware changes at either
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I am trying to use Emby which is similar to Plex. I can view Emby within my Network. But if i turn wifi off on my phone then we cannot connect to my Emby server. It says that we need to set up port forwarding to 8096. I have created the application under the firewall for emby and had it set up to po
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Located near zip code 78660. It’s been over 24 hours with no internet and NO HELP or ETA on when our internet will be up and running again. We’ve contacted customer support 3 times with no answers. Each time we’ve called they said there is no outage and proceeds to walk us through restarting the r
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
Check out these great tools available to you.
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Hi, I've seen multiple postings, with many suggested alternatives for placing a second wireless router behind my already-setup Motorola NVG589 Uverse RG. Can anyone direct me to DEFINITIVE instructions on how to configure the second wireless network behind the NVG589? My desired configuration is the
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I just installed a wireless receiver in my mom's bedroom. She records a lot of hallmark movies in her room. They appear in the recorded section on my TV receiver in the living room. Is there anyway to hide her bedroom recordings on my living room TV and visa versa? I don't want to see all of her
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
An AT&T U-verse sales person came to my door and banged on it today. Issues with this: He was Not wearing a mask and we're in a pandemic. I have a sign on my door saying No Soliciting. How do I contact the local sales department? Orlando, FL Thank you.
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I have ATT Fiber and the Pace 5268A U-Verse Modem and a Google Wife mesh system (recently replaced with Netgear Router). I noticed that my WiFi connection was dropping every day or every other day and thought I would have more control by replacing the Google Wifi mesh system. Through research and co
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I have Att uverse. Am I to disconnect the small black WPS device and get rid of it ? I did this and the booster worked great but then I lost all TV connection. What device am I to disconnect and get rid of but still keep my uverse Tv working. I’m most likely not disconnecting the correct box. Was on
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
I recently rearranged the room my gateway is in and need a shorter cable from my wall jack to the broadband jack on my gateway. What kind of cable would I need to use? Thanks.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
There used to be a live stream of Bravo on Uverse.com but I don't see it there tonight. I can get to it through the link below but when I try to click on it I get a message that says it's not available for my region. http://uverse.com/uv/network/bravo
Questions
•
Watching U-verse TV