Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

UVerse DVR and stored programs

Will I lose my UVerse recorded programs if I change my Wi-FI gateway?

Questions

153

1

0

Accepted Solution

Official Solution

WE NEED A 2ND DSL LINE only for internet. Is it possible? - For expenses we r roommates.

Good evening, We'd like to have a 2nd DSL line.   In this house our room-mate and owner has a UVERSE (Internet, cable, TV and voice). But I'd like to have my own DSL Line for Internet.  Is it possible?

Questions

710

6

0

0

Accepted Solution

Official Solution

Internet

We have never had AT&T internet available at my condominium. I want to know why.

Questions

224

10

0

Accepted Solution

Official Solution

Closed

Getting Started with U-verse

Check out these great tools available to you.

Questions

2.3K

1

0

0

Accepted Solution

Official Solution

Is My DVR no longer on my PC?

I have UVerse TV and I used to be able to check what is recorded and set up recordings on my PC.  I cannot find where to do that anymore.  All I can see is how to download the UVerse TV app, but it is no longer available for Windows.   Thanks, Janet

Questions

738

3

0

0

Accepted Solution

Official Solution

Thunderbird will not access outbound server

The message could not be sent using SMTP server outbound.att.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

Questions

1.3K

1

0

0

Accepted Solution

Official Solution

U-verse sales people legal violation

An AT&T U-verse sales person came to my door and banged on it today. Issues with this: He was Not wearing a mask and we're in a pandemic. I have a sign on my door saying No Soliciting. How do I contact the local sales department? Orlando, FL Thank you.

Questions

220

3

0

Accepted Solution

Official Solution

How to get AT&T as provider versus Frontier for Fiber Internet

Frontier currently is only provider for fiber internet in my neighborhood in Southlake Texas. Prefer AT&T.1) What are limitations for AT&T to become a provider? 2) How do you request area be evaluated for service? 3) Why is Frontier allowed to have a monopoly on fiber internet?We need options!

Questions

235

1

0

Accepted Solution

Official Solution

Uverse - Can you keep it if you move?

Is AT&T allowing existing users with uverse to keep it if they move or is it that once you move even if in the same neighborhood where it was available you lose it? For example, I know that it is available on my block as me and my neighbors have it now. If I move next door, will they force me of

Questions

296

2

0

Accepted Solution

Official Solution

Blacklist, season 8, episode 3 missing from on demand U-verse....Why?

U-verse on demand is missing episode 3 of blacklist season 8.

Questions

327

3

0

Accepted Solution

Official Solution

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

503

4

0

Accepted Solution

Official Solution

Can someone help me downgrade to Internet only?

Hi I’d like to downgrade my subscription to internet only. Can someone help me accomplish that?

Questions

254

1

0

Accepted Solution

Official Solution

Att Uverse outage

​Located near zip code 78660. It’s been over 24 hours with no internet and NO HELP or ETA on when our internet will be up and running again. We’ve contacted customer support 3 times with no answers. Each time we’ve called they said there is no outage and proceeds to walk us through restarting the r

Questions

408

1

0

Accepted Solution

Official Solution

Removing Premium Channels

Please tell me how to remove premium channels from my U450 tv package?

Questions

2.8K

2

0

0

Accepted Solution

Official Solution

U300 Cable service still available?

I have been out of the AT&T service area for the past 13 months. I moved back, and would like to start a U-Verse U-300 service again. I ONLY have very unstable DSL in this area, but the cable system worked very well in the past. However, the AT&T website emphasis is apparently on streaming

Questions

320

2

0

Accepted Solution

Official Solution

Trouble playing recorded shows on TV

I start playing a recorded show on TV but after a couple minutes it stops, the screen goes black, then one or two stationary gear wheels come on. Then nothing happens. Restarting the DVR sometimes works and sometimes doesn't. Also, when trying to fast forward some recorded shows, that doesn't work

Questions

164

1

0

Accepted Solution

Official Solution

U-verse time stamp 5 hours ahead

Questions

1.1K

4

0

0

Accepted Solution

Official Solution

I can't unmerge e-mail address.

Hello, I moved apartment and unfortunately, new apartment has another provider. I canceled U-verse Sep 20th and returned my U-verce equipment. When I canceled, I heard that I will not be able to log in to my account in 90days. I saw "If i cancel my AT&T account will I lose my email address

Questions

144

2

0

Accepted Solution

Official Solution

U-verse TV

U-verse TV keeps freezing in the evening…..started this week. Works fine during the day.

Questions

841

9

0

Accepted Solution

Official Solution

What do I disconnect when installing the new ATT cell booster

I have Att uverse. Am I to disconnect the small black WPS device and get rid of it ? I did this and the booster worked great but then I lost all TV connection. What device am I to disconnect and get rid of but still keep my uverse Tv working. I’m most likely not disconnecting the correct box. Was on

Questions

233

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.