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1 Message

Tuesday, November 23rd, 2021 10:19 PM

Trouble playing recorded shows on TV

I start playing a recorded show on TV but after a couple minutes it stops, the screen goes black, then one or two stationary gear wheels come on. Then nothing happens. Restarting the DVR sometimes works and sometimes doesn't.

Also, when trying to fast forward some recorded shows, that doesn't work and it just jumps back to the starting point. 

Both issues just started a few days ago.

Accepted Solution

Official Solution

ACE - Expert


26.1K Messages

2 years ago

Equipment dies.  Call CS.  A replacement DVR can be sent for a self-install.  You have 21 days to return the bad one via UPS/FedEx.

Bear in mind that you will lose your recordings but your (recording) schedule will stay intact.

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