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1 Message

Friday, January 15th, 2021 1:53 AM

Service Cancellation Confirmation

I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation letter and/or email?

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Official solution

Former Employee


32.9K Messages

3 years ago

You don’t need to show a letter. Just drop it off. Have your account number with you. And keep the tracking number for several months. 

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