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M

New Member

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7 Messages

Fri, Dec 17, 2021 6:58 PM

Where have they hidden live rep chat

I am in a country where I cannot connect to my ATT service and I need to get help from a live rep, HOW?

I keep getting run in circles with automated chats that want me to sign into an account that I can't sign into.  HELP!  This is really rotten ATT support.

Constructive

Employee

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29.4K Messages

9 m مضت

accounts are locked from access outside of the US your only route is to call the prepaid international support number as prepaid does not have chat availability

Pre paid Support for travel abroad
+1.408.962.1025
 

New Member

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7 Messages

9 m مضت

Mine is not a prepaid account.  I was able to find a chat about a month ago.  I cannot get service on my ATT phone here in DRC  to call the ATT number even at great expense.

Constructive

Employee

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29.4K Messages

9 m مضت

well you posted in the prepaid forum so it is assumed you were prepaid

Post Paid Support for travel abroad

+1.314.925.6925

sandblaster

ACE - Expert

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59.8K Messages

9 m مضت

Mine is not a prepaid account

You posted in the prepaid forum, though. Moving thread to correct forum.

New Member

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7 Messages

9 m مضت

I have my own phone.  I have no contract with ATT that I must use their service for x months.  Does that mean that I do or do not have a prepaid account. 

Also, how do I get to where ever my post has gone?

Constructive

Employee

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29.4K Messages

9 m مضت

if it says its required to use on at&t for 6 months then it will never be unlocked, sounds like you bought it from a 3rd party or used, at&t wont unlock it until the requirements are met regardless 

New Member

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7 Messages

9 m مضت

No, it does not say that I have to use ATT for a fixed length of time.  My phone is not locked. 

Does that mean that mine is a prepaid account or not prepaid account.

Where is my post now?  It was moved to some other forum.

Constructive

Employee

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29.4K Messages

9 m مضت

your posting in your original post now 

Constructive

Employee

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29.4K Messages

9 m مضت

@formerlyknownas can you make sense of what the op is asking? he is saying he has no at&t service and his phone is not locked my heads spinning in circles here 

New Member

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7 Messages

9 m مضت

I am in the Democratic Republic of Congo now.  I will put my ATT sim card in my original phone and see if I can get service.  I put it in a different phone and it said 'no service'.  Maybe then I can reach international service.  I will let you know.

Constructive

Employee

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29.4K Messages

9 m مضت

just an fyi you seem as if not to know if prepaid or postpaid, if in pact you are prepaid then your phone wont work with at&t if postpaid i believe you need some sort of international package, maybe someone else will pop in and help, regardless calling the international number is the only way  to contact at&t

New Member

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7 Messages

9 m مضت

I put the sim card in one of the original phones and tried to call the International Customer Support number of +1 314 925 6925.  I instantly got a message of 'Cannot connect to mobile network.'  I need SOME way of contacting customer support!  Can you help?

Constructive

Employee

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29.4K Messages

9 m مضت

3 times I told you there is no other way than calling. Sorry but that’s how it is. If the chat link isn’t available at the bottom of this page where it says contact us then it’s blocked from your area. 

New Member

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7 Messages

9 m مضت

ATT asks me to sign on and say that the question is solved.  IT IS NOT SOLVED.  I need some information to port my phone away from ATT which is providing me NO service.  If there is no way to port my number away from a company that won't let me use my number and won't provide any means of contact then my problem is NOT solved and it is the worst possible service from ATT.

MicCheck

ACE - Expert

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12K Messages

9 m مضت

Have you called either of the numbers provided? Sure, international calls are expensive, but that's really the best option. It's not AT&T fault you travelled half way around the world before trying to take care of things. I'm not sure it will be very easy for you to set up service with any other US provider from the DRC. 

Specifically, what information are you looking for? Other than a transfer PIN (if you have post paid service), you should have everything else (unless you're prepaid, in which case you need your account number). 

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