Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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Pinned

How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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International Day pass

I wanted to get the day pass to get service in paris but its saying my wireless account is not active!

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Flagged For Fraud Error

Please At&t How to Unlock

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Trade in status

​I sent my phone in mid January and here it is almost April and still no update. When I called some foreigner took my call and was more interested in selling me another line, just told me it should show next bill, next bill came and went and still nothing. Another call and they asked me if I had the

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Lost phone return

On April 26, 2022, I ordered 2 cell phones on line for my wife and me. Since I want to use our old #, I went to the store and asked for help. We were told they cannot do that at the store, so they advise us to return the phones ordered on line and buy new phones from the store. Since they cannot kee

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I get error TBWLSB-118 when trying to transfer billing responsibility

Hello, My wireless account is under my wife's name. Unfortunately, she passed away a few years ago and I need to transfer the billing responsibility to my name. Every time I go through the TOBR process, I get the following error during the credit check step: We're sorry. Based on your credit

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Hays manger name brandon clapp crosses the line when he abuses his power towards a customer who just wanted to be part of the at and t fami

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

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Refund from credit owed after cancelling service

Att has been double billing my elderly mother for over two years. When she first noticed it she called them multiple times and just got transferred from one person to the next. She finally (after a year) got them to recognize that they owed her this money and just added a credit to her bill. They ne

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AT&T Retail Store Lost my trade in phone

Not only did I hand in my iPhone 12 to the associate the day I upgraded, but also had to come back the next day to process the paperwork for it. I saw my trade in phone that day also. Manager called me weeks later to say that couldn’t find the phone and I’d have to pay full price for new phone if no

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I have poa for my grandfather

I have a poa for my grandfather and he has dementia. I just tried to get him a new phone at his request and the store associate and manager informed me they can’t do anything to the acct without the pin. He can’t remember and is in a wheelchair at a nursing home. Traveling for him is difficult. With

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IP Address is being blocked

I get the following message when trying to send emails from my AT&T serviced iPhone: SMTP error from remote mail server after end of data: [Personal Data Sensitive Information Removed] When sending emails from wifi connection, I do not get this error.

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Locating my wife's phone that was stolen

My wife phone was stolen before I got this app so I never got a chance to pair her phone to mine. Is there a way that I can still locate her phone with this app. Thank you

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International Day pass

I wanted to get the day pass to get service in paris but its saying my wireless account is not active!

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3

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Flagged For Fraud Error

Please At&t How to Unlock

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Tax form W-2

How do i get my W-2 form

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Paying over $60 For 15mb, when it's supposed to be "High Speed Internet"

​​​My family has been using AT&T for years, and I finally realized that you guys are quite literally scamming my family, like really now $60 for a measly 15mb? My cousin pays the same price at Verizon for 100mb, we might need to switch.​​​ ​​​The Account number is (Edited as per​ community gu

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Does router bgw320 allow for nat loopback

i am trying to hook up to a gaming grid, os grid, and i am having problems and it seems it traces back to a nat loopback situation

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Do