Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

27.9K

(27242)
impossibility to have a voice call

Hello, i’m using a french operator because i live in France. When i arrived to USA, it switched on AT&T and everything was working very well until Saturday. On Saturday, i received this text message from AT&T : “Welcome, you are roaming on AT&T. Due to network technology compatibilit

Questions

588

17

0

Trade in Scam

I traded in 2 Galaxy phones this year. One in January and one in March. In January I used my local ATT store where they pulled up my account and told me that I as eligible to take advantage of the trade in. In March I used the ATT website and the 'upgrade' option on my account for the other phone. I

Questions

17

1

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Fan Pin Question

I need some basic information. I am attempting to upgrade a Mifi Hotspot for my Church. Currently, it is a AT&T Mobile Hotspot Elevate 4G. I am interested in purchasing one of the new Nighthawk devices, and when I enter the account number for the Hotspot and the zip code, it goes to the page whe

Questions

4

0

0

Accepted Solution

Official Solution

trade in ripoff

traded my iphone 8plus for a iphone 12 pro in early november waited till mid december to receive the 12 pro. then a couple weeks before the trade in mail return kit came so did everything by the instructions and i did the check on it and tracking said it was delivered to individual at address. so s

Questions

521

12

Accepted Solution

Official Solution

Payment arrangement

No longer able to make payment arrangement

Questions

24

2

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HELP 21 YEAR OLD PHONE NUMBER PORTED OUT NOW INACTIVE/LOST

Can someone please help me. I have had my phone number for 21 years. Last month I attempted to switch carriers from Straight Talk to ATT/FIRSTNET service for first responders as I am a nurse, so ATT requested my number be ported out to them. ATT then informed me that they placed the request but wer

Questions

174

9

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Payment Arrangement entered incorrectly by AT&T. Service was suspended as a result.

We set a payment arrangement which paid $100.00 on 6/24 with the remaining $180.00 to process on 7/7. The Customer Service Rep stated it was successfully completed, but he only placed the $100.00 as a partial payment and made no notes at all in the account. Service has been suspended due to his erro

Questions

31

5

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Compliment for Excellent Customer Service by Gustav

Hi I wanted management to recognize the excellent and competent customer service of Gustav who helped me some weeks ago. Unlike the previous person who tried to help me, Gustav stayed stayed with me on the line to see if we could reach a live person at Samsung because of my phone problems. He was a

Questions

14

1

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Return Label for Old Phone

I ordered a new phone by Internet.  There is a new process now where someone comes up to your home to set up the new phone and they did not provide a return label.  The phone was not sent out as a marketing package with a return label for the old phone.  I tried to get a return label for my old phon

Questions

264

2

0

Accepted Solution

Official Solution

Closed

Signature Program/Student Discount

Hi! I know a few students at my school have received the student discount using their student email in the Signature Program. However, my student email has not been working. When I slightly altered the email address to test it, it worked, but obviously sent the next steps to an address that doesn't

Questions

2.4K

10

0

CANT!! MAKW PAYMENT ONLINE!

I have been facing this for a while and I guess I will have to SWITCH PHONE CARRIER!!! Sorry, this account isn’t eligible for bank, credit, or debit card payments. Please visit an AT&T authorized payment location to pay with cash or a money order. (EXP3013) above is what it says, and what is a

Questions

19

1

0

Worth it to upgrade plan from old 22gb (throttle limited)?

Hi, I have an old AT&T unlimited 22gb (throttle afterwards). No hotspot access. Unlimited talk and text. Single line. 88$ a month. The app is saying I can upgrade to the unlimited elite plan for $10 cheaper a month “truly” unlimited data, 40gb hotspot data, hbo max etc. 75/month Just wonde

Questions

29

1

0

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