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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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32.2K

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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2.1K

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New phone. Old line.

Hi. Can I purchase a phone in monthly installment. I already have an account but it is only a sim plan and not a phone plan account.

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will I receive discounted per line rate for Combining 2 separate multiple lines ATT UNLIMITED family plans into one

We currently have 2 separate (unlimited starter) family plans - one plan has 4 lines other has 2 lines. Can we merge them or transfer the 2 lines into one big family plan of 6 lines total to receive the discounted unlimited price per line? Also, the 2 line family plan has recently upgraded devices

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ATT Insurance DOES NOT WORK ASURION is a waste of money

Anyone thinking of paying insurance through ATT for Asurion do not waste your money .... These are the two big bullet points when looking Replace lost, stolen, damaged, or out-of-warranty malfunctioning devices. Get a replacement device as soon as the next day. They have cancelled for home

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207

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Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

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31

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Mobile Data

When i am viewing my text messages on my bill sometimes there is no number just a date and time why is there no number? How do I find out who texted me on that date and time. It just says mobile data.

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SSTNC-001

I keep getting this error when I try to accept the " Terms and conditions ". I'm bringing my own phone to ATT but I'm unable to. Please help!!

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14

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Loyalty / Retention Discounts

I have been a customer since 2005 . I wanted to upgrade my plan to unlimited 5G but can get a considerably better plan price at TMobile. I did an online chat this morning and they told me to call the 800 number and I should be able to get a loyalty diacount of some kind. The person I spoke with d

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48 hour hold on the new account. I cannot access ATT account or add more lines.

I went to Target Mobile! Ported numbers from Tmobile to ATT. Activated the first line then when the person tried to add more lines it threw a saying account look up error. When I called ATT to add passcode they said ATT has put 48 hour hold on the account. Therefore, I cannot add any more lines or d

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Unauthorized lines added to my account

I purchased and paid in full an iPhone and activated one personal line. Upon receiving my monthly invoice, it shows a total of four lines that are on a business plan. I did not authorize this; I do not have a business nor a need for three additional phone lines. The ATT employee who activated these

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How to start Active Armor

I can't seem to get Active Armor to work. I'm stuck at the "Setting Up... Hang Tight we are setting up your account; it shouldn't take too long." screen. Device is fully up-to-date. Please advise.

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AT&T phone

Unusable. No dial tone. Electricity to them but stopped working on 11/12/22. Says "No Line" (one hard-wired, 2 cordless).

Questions

 • Home Phone

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Group messaging

Unable to receive text messages from all numbers in any group chats with mixed iPhone and android users. They can see my messages but I can’t see theirs.

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 • Wireless

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error message

receive access denied error code 1020

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 • Internet

2

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Unable to login, forgot password and security questions

I have spent the last 3 days trying to access my email. I got a message saying that my password needed to be changed as it may have been compromised. I am unable to do that since I forgot my answers to the security questions. And now it tells me that my password doesn't even match my email address.

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 • Email

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New phone. Old line.

Hi. Can I purchase a phone in monthly installment. I already have an account but it is only a sim plan and not a phone plan account.

Questions

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App won't work on phone when on cellular or oh PC with using phone as hotsport, but works on all different networks via WiFi

I have an older Security Camera system. It seems at some point in the past year or so I stopped bing able to use the viewer for the sytem when on cellular network via the app on the phone or the app on the PC when using the phone as a hotspot. I have tried connecting to it using both the DNS nam

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

1.8K

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

1.3K

8

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

496

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

361

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

345

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