Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
Ask a question

Latest conversations

View More

(53813)

Closed

Discounts for pastors

Are there discounts for pastors

Questions

 • Wireless Billing

927

3

0

We havent received your device

I used ATT next up to upgrade my old Samsung S21+ to S22+ on 28 Dec,2021 and sent back the S21+ with included Prepaid shipping Label in just couple days later in January. I was carelessly to walk away after dropped off the package without asking for a receipt with tracking number. I call ATT and the

Questions

 • Wireless Billing

8

0

0

impossibility to have a voice call

Hello, i’m using a french operator because i live in France. When i arrived to USA, it switched on AT&T and everything was working very well until Saturday. On Saturday, i received this text message from AT&T : “Welcome, you are roaming on AT&T. Due to network technology compatibilit

Questions

 • Wireless Account

588

17

0

Trade-In credit not received?

I traded in a phone under a promotion back in March, and my July bill just posted and I've still yet to received my credit. I was prepared to pay for three months, since the promotional said it could take three months to show up, but considering I've still yet to see it what are my options? How do I

Questions

 • Wireless Billing

4

0

0

Going around in circles with AT&T for FAM discount, been a year and I still can't get it applied correctly or credit for the 9 months

Changed from the 30gig wireless plan to the Unlimted one.   I'm entitled under my FAM code for a discount off the service AND $10 a line.  I've got 5 lines.   9 Months of calling, getting US and foreign call centers and everyone keeps saying they will fix and nothing ever gets co

Questions

 • Wireless Billing

36

4

0

Trade in Scam

I traded in 2 Galaxy phones this year. One in January and one in March. In January I used my local ATT store where they pulled up my account and told me that I as eligible to take advantage of the trade in. In March I used the ATT website and the 'upgrade' option on my account for the other phone. I

Questions

 • Wireless Account

17

1

0

Fan Pin Question

I need some basic information. I am attempting to upgrade a Mifi Hotspot for my Church. Currently, it is a AT&T Mobile Hotspot Elevate 4G. I am interested in purchasing one of the new Nighthawk devices, and when I enter the account number for the Hotspot and the zip code, it goes to the page whe

Questions

 • Wireless Account

4

0

0

Experian Boost does not recognize "Connect Tech" as a cell phone carrier, when you pay your bill with a credit card it no longer says AT&T

When you pay your AT&T bill now with a credit card instead of saying that the payment is for AT&T it says it is for "Connect Tech", that's ridiculous did you know that Experian boost does not recognize "Connect Tech" as a cell phone carrier? When you pay your AT&T bill with a credit card it should s

Questions

 • Wireless Billing

272

31

Accepted Solution

Official Solution

trade in ripoff

traded my iphone 8plus for a iphone 12 pro in early november waited till mid december to receive the 12 pro. then a couple weeks before the trade in mail return kit came so did everything by the instructions and i did the check on it and tracking said it was delivered to individual at address. so s

Questions

 • Wireless Account

521

12

Where are the gift cards I was promised

I switched to AT&T recently from another carrier. The AT&T representative who came to my home described the great savings AT&T would provide me plus part of the great deal was that I would receive a $250 gift card for each phone I would trade in to AT&T. I traded in 5 phones. 

Questions

 • Wireless Billing

63

2

0

trade in problems

I've been on the phone 3 times with AT and T and have been given the run around. The first call I was told that they found all my info on my traded -in phone and that I would be reimbursed for the new phone I bought.  Immediately my bill was fixed.  Next billing cycle? They charge me agai

Questions

 • Wireless Billing

2

0

0

Accepted Solution

Official Solution

Payment arrangement

No longer able to make payment arrangement

Questions

 • Wireless Account

24

2

0

Fraud Dept Unreachable

I submitted a fraud ticket when 2 new lines appeared on my account. They replied by email a few days later saying they weren't fraudulent. Customer service told me they obviously were. When I tried calling the number in the reaponse email, it just played a recording telling me to submit an inquiry.

Questions

 • Wireless Billing

45

7

0

HELP 21 YEAR OLD PHONE NUMBER PORTED OUT NOW INACTIVE/LOST

Can someone please help me. I have had my phone number for 21 years. Last month I attempted to switch carriers from Straight Talk to ATT/FIRSTNET service for first responders as I am a nurse, so ATT requested my number be ported out to them. ATT then informed me that they placed the request but wer

Questions

 • Wireless Account

174

9

0

What can you do when store rep lied about phones promotions?

Long story short. I had T-mobile account with 5 lines and was looking to upgrade 2 phones to Samsung S22 but they didn't have any deals on those. I walked into a ATT store and they did have a good deal just had to trade in a Samsung S phone. Perfect. The other 3 line were for the kids so those woul

Questions

 • Wireless Billing

49

12

0

Not finding what you're looking for?
Fix, replace or check device delivery

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.