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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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It won't let me set up auto pay.

It won't let me set up auto pay. I had to reset my account pin and now I have to enter a saved credit/debit card. I no longer have that card.

Questions

 • Wireless Account

1

0

0

Mental Health and (Edited per community guidelines) Crisis

Is there a discount for mental health professionals? Many of us work in hospitals, clinics, and crisis. We have been working all pandemic and I notice many companies do not offer discount because they do not see it as “health care”.

Questions

 • Wireless Account

130

2

0

REQUEST NUMBER FORGOT AND SMS NOT DILIVERY MY MAIL

i forgot request number my email not dilivery sms  i dont know how to fix this problem please help me    my mail  [email scrubbed] my  imei  (Edited as per Community Guidelines)

Questions

 • Wireless Account

8

0

0

talk and text usage

details on talk and text logs seem to be missing a LOT of data recently. Anyone else notice that? I need this data for tracking employees. HELP AT&T - FIX THIS!!!!!!

Questions

 • Wireless Billing

166

14

0

Request Number for Unlocking Phone Missing!!!

I cannot locate the request number for unlocking my phone. I tried requesting a new unlock but I get this notification: "Looks like we're already processing a request for this IMEI. Check your request status for more info." However, I never got an email with a request number. I have been stuck for a

Questions

 • Wireless Account

222

2

0

Upgraded phones and plan, still not showing changes

I upgraded two lines and to unlimited plan on 5/2/22. It's now 6/14/22. Bill cycled on 5/12/22. I've called and chatted with CS and was told there is "no pending changes" on my account. I spent over 2 hours at the store on 5/2/22 making these changes. How does this happen? How do I get this fixed? D

Questions

 • Wireless Account

90

4

Accepted Solution

Adding a new phone line to my mom's At&t account

I'm originally with Metro PCs but I want to join my mom's At&t phone plan with an iphone instead of the phone I currently have with Metro. I want to keep my Metro phone number but switch over onto her plan with a new iPhone. What steps am I needing to take to do this?

Questions

 • Wireless Account

28

2

0

Accepted Solution

How do I cancel a second line on my account

The site says to call. When I call it says the hold times are unusually long and to go to the site. Then the site says to call. Endless loop. Frustrating.

Questions

 • Wireless Account

17

2

0

Can not remember pin

I do not have my 4 digit pin, and lost my phone. The verification not goes to my phone which I do not have. any help would be great! went to the store and online and they tell me there is no other way to access my account.

Questions

 • Online Account Access

15

1

0

Accepted Solution

Will I be charged an upgrade fee (new iphone 13 mini)

I am an AT&T customer updating form an older iPhone.OK, I decided I like the mini form factor and so buying an iPhone 13. If I buy the phone at Apple, I have the choice of them activating it with AT&T or getting it without any activation. Price is the same. BTW, I notice that all the other c

Questions

 • Wireless Billing

40

3

0

Accepted Solution

Official Solution

Closed

Corporate and executive representatives of AT&T.

I went to this supposed AT&T authorized retailer store number 46968 to obtain service in October. Customer service was atrocious.I was in the store for at least 3 hours waiting.More people would come in being helped while I was left still waiting for my Service to be in stalled. I want to make clear

Questions

 • Wireless Account

1.9K

11

0

Online account viewing

What does it mean when you’re viewing your account online and it has group 1 above the cell phone numbers and all the other information?

Questions

 • Wireless Account

23

1

0

Why am I getting charged for $19 on surcharge fee and tax per line

I just switched to ATT from Verizon, my first bill just came. Each of my line charges for $22.5 unlimited starter, however I am getting charged for $4.41 on federal universal service and $6.32 on Texas universal service . I underhand that I have to pay for them, but it should not be this much. I cal

Questions

 • Wireless Billing

52

16

0

accepting billing responsibility

I am trying to accept billing responsibility on a line and after filling out information to make an account this message shows up : “Make a payment to continue your transfer request. (TBWLSI-012)” what does this mean?

Questions

 • Wireless Billing

9

0

0

Issues logging in

So my husband and I just started a new account and I've gotten the verification email with just states the last 4 digits of my account number. However I can't find the full account number and my email I used for my order isn't registered with at&t and obviously we don't have our phones we ordere

Questions

 • Online Account Access

24

2

0

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