New Member
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5 Messages
Next Up Charges
I am very frustrated with having the Next Up added to my phone after clearly declining it at purchase. This has happened to me with 5 phones over the past year. By the time I received the bill and cancelled it, it was already into the second month with the new phone and added again. It has never been refunded and with my four most recent phones, I'm not even sure it has been taken off. It is very frustrating to have to call AT&T for this. This month, I also noticed 2 other billing errors on my bill. I am not understanding how such a big company can have such bad billing. I am also curious how many people have this happen. It seems they are making quite a nice amount of money from people who do not want the service. As I read through the forum, I can clearly see I am not the only one this has happened to.
ATTHelp
Community Support
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231.9K Messages
1 year ago
We are here to help take a closer look at the Next Up charges on your account, @Maegan96.
This is definitely not the experience we want you to have. We do understand how important it is to have Next Up removed as you did not agree to the feature.
Thank you to the ACE's for the great support.
Let's meet in a DM to further discuss this matter. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there.
Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon.
Clarissa, AT&T Community Specialist
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cbrettjr
New Member
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3 Messages
1 year ago
This is still occurring. I had it happen to me recently in a local store. I caught it the next day and thought it was resolved, but AT&T claims they can't remove the Next Up charge for 14 days (but they were able to remove all the other unauthorized charges). I filed a complaint with the FCC, which did get a response, and I suggest everyone else that has had this occur to them do the same. I was hoping that it was just one employee doing something bad, but since it appears that others are having the same issue, this appears to be "normal" for AT&T - cram your bill and hope they don't get caught.
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