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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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25% Discount on Wireless for internet customers - not applied even after 1 year

I was supposed to get a 25% discount on my wireless bill because I was an existing internet customer. It's been an year that I signed up for wireless service but my discount didn't start. Several months back I was helped here in the community forum by a gentleman and I was told that there was a t

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transferring a phone number internally

Trying to transfer a phone number internally. was told i cannot do this with a unified account?????   I had Direct TV several years ago.. I tried customer service (terrible)  was on hold for hours being transferred  from Phillipines to several so called experts who told me I would h

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Business Account to Personal Account

I originally had a personal account and my husband and I opened a small business, so we changed to a business account. I had a wonderful rep who was easily accessible and always willing to help.  He stopped responding to my attempts to contact him and I have been left hanging for over a year.&

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international texting

What is the cost to send a text from my phone here in the US to a mobile phone in Ireland?

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SCAMMED into getting DirecTV with current AT&T plan

I was scammed by an ATT rep who said my bill would be lowered by $70 per month for putting an atrocious dish on the side of my property. I’m paying $30 per month not attached to my bill. I’m receiving no combined bill or discount. It’s treated as a separate account. I spoke to ATT which said there w

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Have I been scammed by an AT&T rep?

About six months ago, I changed my AT&T plan to one a bit more affordable. We had been paying about $90/month (I had a teacher's discount) before taxes and fees. New plan was $75 with unlimited data. A good deal. Before formalizing the switch, I saw a summary indicating that this plan was sig

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International call

Does the person in the US get charged for calling someone from the US is out of the country and is on the International Day Pass? Also, do they get charged for texting that person?

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International Day Pass

I'm trying to find the details behind my International Day Pass charges, specifically, the phone number, date and time. On my bill I only see one transaction under "roaming", but I have 8 separate charges for International Day Pass. Where do I find more details?

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Combining Two Accounts Into One

My husband and I have been trying for over a year to combine our two personal accounts into one account. Not only will this help lower costs, but it will be easier to manage just one account instead of two.  Our accounts are two different billing cycles so they claim they cannot combine them.&

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Additional charges after starting a new plan????

I just signed up yesterday for 4 lines on black friday deals and paid $290.72 which (according to the email receipt is for sales tax and shipping to my location). There were $0.00 down payments for each line because of the black friday deals. Today, I have 2 charges on my card in addition to the $2

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New phone. Old line.

Hi. Can I purchase a phone in monthly installment. I already have an account but it is only a sim plan and not a phone plan account.

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 • Home Phone

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App won't work on phone when on cellular or oh PC with using phone as hotsport, but works on all different networks via WiFi

I have an older Security Camera system. It seems at some point in the past year or so I stopped bing able to use the viewer for the sytem when on cellular network via the app on the phone or the app on the PC when using the phone as a hotspot. I have tried connecting to it using both the DNS nam

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 • Wireless

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Mobile Data

When i am viewing my text messages on my bill sometimes there is no number just a date and time why is there no number? How do I find out who texted me on that date and time. It just says mobile data.

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 • Wireless

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What is necessary to get ATT Wireless to update CNAM.

We obtained a phone number in April 2022 that was previously used by a different company. We obtained the number through Twilio. We changed the CNAM at that time. Today (11/28/22), ATT Wireless customers still show the old CNAM while Verizon and TMobile show the new (correct) CNAM. What do we need t

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 • Wireless

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Retrenching private driveway (with utility having easement rights) - Who pays?

If a customer lives on a 300ft private driveway (3 residences are located along this driveway) of which the utility companies have easement rights, would att cover the cost of re-trenching the driveway to install fiber-optic, or would the property owners have to pay for the installation? Property

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 • Internet

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TABLET WITHOUT IMEI number

I bought a tablet at Best Buy through the samsung website, so I don't have an IMEI number. Can I still add to my ATT plan?

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

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