
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn all about about your wireless bill, usage, and payments.
24.2K
Accepted Solution
Official Solution
Pinned
Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub
Questions
2.6K
3
Closed
Pinned
Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief
Questions
34
0
0
Accepted Solution
The short version is ATT in-home expert came to our home and gave us a very good deal in September, but later ATT charged me $60-80/monthly more than he promised. When I contacted them, they claimed I misunderstood the deal given by in-home expert while I claim the opposite. When I checked the inter
Questions
29
5
0
I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched
Questions
2
0
0
My work ID doesn't have a logo so they won't accept it. What other proof can I provide?
Questions
1
0
0
I traded in 2 iPhone 11's and sent the phones into where I was told to send them and AT&T refuses to provide me the monthly trade in value as agreed as they state the agent who took the order did it incorrectly. I have asked for my old phones back or the credits earned and I am being refused bo
Questions
6
1
0
I’m getting conflicting answers on how long it should take to get the emails to accept billing responsibility. First we were told 24-48 hrs then when we asked after that time had pasted we were told a week. We are almost at a week and no email.
Questions
7
1
0
I have called customer service I have called my bank they said to call at&t the store told me to contact at&t my bill is 118.94cents every bill has been well over that since my first bill Bill Cycle Dec 6 - Dec 6, 2022 $181.94 Bill Cycle Dec 7 - Jan 6, 2023
Questions
12
6
0
Today my services have been cut off once again when they owe me over $1000 I have all of my paper work to prove that I have been getting ripped off for months and months. Since July they have been over charging me over $100 a month for a line that i did not authorize and I a now about to fight them
Questions
107
12
I have the Signature discount and I also have the discount of having internet and wireless. Although my account has the Signature discount emblem it doesn’t give me the discount on my bill. When I called the customer service representative they told me that the internet combo discount and Signature
Questions
9
2
0
Accepted Solution
I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?
Questions
6
1
Accepted Solution
Official Solution
I have two cell phone lines on one plan. On one line I am getting charged Protect Advantage Insurance and Protect Advantage Support for 4 fees and on the other line I am getting Protect Advantage Insurance and Protect Advantage Support for 1. Does anyone know why this is? ATT support is
Questions
32
2
0
Learn how to setup or fix your device with step-by-step help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Ready to push the smartphone boundaries with the new Samsung Galaxy S23?
How do I make myself the account manager if someone else signed in first?
Questions
•
Wireless
3
0
0
I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer. I could also see if it had spam usually indicating the number(s). This way I did not have to worry about using my minutes on my 35 cent a minute plan to
Questions
•
Wireless
1
0
0
Life has become much easier with the help of the Digital world. We can access almost anything at home.
Questions
•
Digital Life
3
0
0
I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched
Questions
2
0
0
My work ID doesn't have a logo so they won't accept it. What other proof can I provide?
Questions
1
0
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
379
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
286
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
234
1