Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

22.8K

(22081)
Discounts for pastors

Are there discounts for pastors

Questions

927

2

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We havent received your device

I used ATT next up to upgrade my old Samsung S21+ to S22+ on 28 Dec,2021 and sent back the S21+ with included Prepaid shipping Label in just couple days later in January. I was carelessly to walk away after dropped off the package without asking for a receipt with tracking number. I call ATT and the

Questions

8

0

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Trade-In credit not received?

I traded in a phone under a promotion back in March, and my July bill just posted and I've still yet to received my credit. I was prepared to pay for three months, since the promotional said it could take three months to show up, but considering I've still yet to see it what are my options? How do I

Questions

3

0

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Going around in circles with AT&T for FAM discount, been a year and I still can't get it applied correctly or credit for the 9 months

Changed from the 30gig wireless plan to the Unlimted one.   I'm entitled under my FAM code for a discount off the service AND $10 a line.  I've got 5 lines.   9 Months of calling, getting US and foreign call centers and everyone keeps saying they will fix and nothing ever gets co

Questions

36

4

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Experian Boost does not recognize "Connect Tech" as a cell phone carrier, when you pay your bill with a credit card it no longer says AT&T

When you pay your AT&T bill now with a credit card instead of saying that the payment is for AT&T it says it is for "Connect Tech", that's ridiculous did you know that Experian boost does not recognize "Connect Tech" as a cell phone carrier? When you pay your AT&T bill with a credit card it should s

Questions

272

31

Where are the gift cards I was promised

I switched to AT&T recently from another carrier. The AT&T representative who came to my home described the great savings AT&T would provide me plus part of the great deal was that I would receive a $250 gift card for each phone I would trade in to AT&T. I traded in 5 phones. 

Questions

63

2

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trade in problems

I've been on the phone 3 times with AT and T and have been given the run around. The first call I was told that they found all my info on my traded -in phone and that I would be reimbursed for the new phone I bought.  Immediately my bill was fixed.  Next billing cycle? They charge me agai

Questions

2

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Fraud Dept Unreachable

I submitted a fraud ticket when 2 new lines appeared on my account. They replied by email a few days later saying they weren't fraudulent. Customer service told me they obviously were. When I tried calling the number in the reaponse email, it just played a recording telling me to submit an inquiry.

Questions

45

7

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What can you do when store rep lied about phones promotions?

Long story short. I had T-mobile account with 5 lines and was looking to upgrade 2 phones to Samsung S22 but they didn't have any deals on those. I walked into a ATT store and they did have a good deal just had to trade in a Samsung S phone. Perfect. The other 3 line were for the kids so those woul

Questions

49

12

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auto pay being billed after phones deactivated, Mother is 98 and dementia, no passcode, no online acct ever made

I am trying really hard to get a refund for my mother, the Phones were deactivated in Feb, last usage was March. Auto pay is still being billed. Mother had no online presence, so no passcode, even  if she did, she could not remember it. I have The SS @# used to set up the account.  I was able to

Questions

11

1

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Trade-in Problems

After signing up for a new account and requesting trade-in shipping materials almost three months ago, I still haven't received anything and am still being charged full price for the new devices associated with my account. I've requested new shipping materials from the customer service department th

Questions

30

8

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Device Returned-

My device was returned. I sent it back the day after I received my new one in the original box and everything. I received a text that the device was received and now I've been charged $303 for an unreturned device.

Questions

14

1

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