
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
A valid phone number on your account allows us to contact you in the event an emergency is detected in your home.
Questions
•
Other
Accepted Solution
Official Solution
Learn How To Set Up Your Device If you're wondering how to use your new device or need help setting it up, we have you covered. You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!
Questions
•
Device Features
Accepted Solution
Official Solution
I am at a complete loss with this company. AT&T has had my service active with a returned phone attached to it for almost 4 days. I do not have a device but they are unwilling to remove it from my account so I can add a working device. For 3 days, no one has tried to help resolve this issue... all t
Questions
•
Wireless Account
Accepted Solution
Official Solution
We’re updating the way that you connect your AT&T Yahoo Mail to your BlackBerry device in December 2018. You’re impacted if you use Blackberry 10, BlackBerry 7 or earlier devices. What this means for you You may be asked to sign in again to your AT&T Yahoo Mail account and may need
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I bought an AT&T GoPhone 2 years ago for a short period of use. I let the account balance expire and more than 60 days passed without adding to the balance. According to Terms my account was probably cancelled. Can I renew this account using the same device, with or without the same number?
Questions
•
Account & Usage
Accepted Solution
Official Solution
I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther
Questions
•
Apple
Accepted Solution
Official Solution
Hello. My name is Ramin and I have a question.I have Nokia phone with Windows 8.1 and recently accidentally uninstalled some apps from the phone. I have tried to download them from Windows Store but unfortunately they are no longer available for my type of phone. Could you please let me know how can
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is
Questions
•
Android
Accepted Solution
Official Solution
I thought this would be easy since I've had a landline at my house several years ago. I need to reactivate my service but I'm having trouble reaching you. Is there a way to sign up online? Cell service is terrible where I live and whenever I reached you by phone, the call dropped within
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
After software update, noticed new features and was browsing through and made change to what I think was Smart Screen where it tells you with a voice what each thing is on the screen or any button you touch. Now that is all it does and will not take my pin to gain access to the phone. I do not know
Questions
•
Samsung
Accepted Solution
Official Solution
From the AT&T site: Purchase eligible device on a qualifying installment agreement including taxes on full retail price (upfront) and $35 activation/upgrade fee. What is a qualifying installment agreement? Only the 36 mo. option with AT&T? Or can so the 24 mo. installment plan with
Questions
•
Apple
Accepted Solution
Official Solution
trying to obtain records from jan 2018 -may 2018 text and call
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Is there a way to access a previous backup? Either in Samsung cloud or at&t backup?
Questions
•
Samsung
Accepted Solution
Official Solution
I keep getting these Emergency Alerts popping up on my phone. I have opted out of all emergency alerts on my phone (unfortunately I can't shut off presidential alerts). I have contacted AT&T several times about this and they assure me that all Emergency Alerts have been blocked on their end. But
Questions
•
Android
Accepted Solution
Official Solution
I must have done something to activate "audio assist" - or whatever it's called. The phone speaks at every link I tap. How can I turn this off?
Questions
•
Android
Accepted Solution
Official Solution
I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?
Questions
•
Apple
Accepted Solution
Official Solution
I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't
Questions
•
Apple
Accepted Solution
Official Solution
How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.
Questions
•
Account Features
Accepted Solution
Official Solution
The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom
Questions
•
Android