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M

New Member

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1 Message

Wed, Jun 16, 2021 3:21 AM

Why didn't autopay give me a discount on my prepaid phone bill?

Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 months ago. Previously I had the $45 plan with autopay on as well. Was that the reason why or no? Thanks.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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61K Messages

1 year ago

The new $40 and $30 prepaid plans don’t get an autopay discount. 

Accepted Solution

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ACE - Sage

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102.3K Messages

1 year ago

If you look at the chart, it shows auto pay discounts on the $65 and $75 plan only.

https://www.att.com/prepaid/plans/

ATTHelp

Community Support

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204.2K Messages

1 year ago

Hey there @Michael74, we'd like to share with you which prepaid plans offer an AutoPay discount. 

 

From the link @lizdance40 provided, you'll find that the $40 plan doesn't offer a autopay discount. In the future if you decide to upgrade your plan, we offer select plans that provide an autopay discount.

 

We hope this helps.

 

Jonye, AT&T Community Specialist  

 

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