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Why didn't autopay give me a discount on my prepaid phone bill?
Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 months ago. Previously I had the $45 plan with autopay on as well. Was that the reason why or no? Thanks.
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sandblaster
ACE - Expert
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64.6K Messages
2 years ago
The new $40 and $30 prepaid plans don’t get an autopay discount.
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formerlyknownas
ACE - Sage
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113.2K Messages
2 years ago
If you look at the chart, it shows auto pay discounts on the $65 and $75 plan only.
https://www.att.com/prepaid/plans/
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ATTHelp
Community Support
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225K Messages
2 years ago
Hey there @Michael74, we'd like to share with you which prepaid plans offer an AutoPay discount.
From the link @lizdance40 provided, you'll find that the $40 plan doesn't offer a autopay discount. In the future if you decide to upgrade your plan, we offer select plans that provide an autopay discount.
We hope this helps.
Jonye, AT&T Community Specialist
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