what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

I cannot login to Max using my AT&T wireless login information even though my service plan of AT&T Unlimited Plus qualifies.

I have been trying to reach out to someone in regards to my past due balance. When I tried to arrange something through chat, they arranged my payment for a date I didn’t request. My account was suspended. I thought all I had left to do was pay the past due balance since customer service couldn’t ge

I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan. I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times.  They are not able to fix the problem.  They kept on telli

I've tried on several different devices (Pixel 6 phone, Amazon FireTV, Amazon Firestick, desktop computer) and I have been unsuccessful. I get HBOMax through my wireless plan (AT&T) and I have several devices that I am logged in to. However, any new logins I am attempting are resulting in the fo

Hi There, I have been receiving emails about my phone plan going up by 6 bucks and coercing me to change plans to one of the newer unlimited ones ( I already have unlimited but I also have HBO for life). The new plans do not offer HBO for life - so why would I want to change my old unlimited choic

So over the weekend, I got a text from AT&T that says the following..."AT&T FREE MSG: Great news! Your AT&T unlimited plan gives you access to HBO Max(TM) at no additional charge. To start streaming: Download the app here: att.com/download4iphone1. Open the app and click Already Subscribed? Sign in.

With the announcement of HBO Max and Discovery Plus merging, I am asking for some clarification. Currently AT&T offers HBO Max as a free bonus with some internet plans.  With this merge happening, how will that be handled?  While this new combo service be offered at no charge for thos

After the initial transfer fiasco the first couple of days, I was able to successfully connect my AT&T account to MAX. Now I will login and then a day or two later it will kick me out and I have to reset my AT&T password every time because it gives me an error message saying the login attemp

Hi --I tried to call customer service, but it was after hours. So placed the order for the HBO free preview online. I was wondering how long it takes for it to go through as it hasn't yet? And it doesn't show my order number on my account.Anyone have any idea?

I recently purchased a 12-month prepaid connection and while purchasing, there was an HBO Max 1 month free offer and it said a promo code will be emailed. I still haven't got the promo code.

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says   "

Hi,   I've signed up for ATT Fibre that comes with the HBO Max bundle.   I've already pushed the HBO Max button to set an account up.   However, when I try to login to HBO Max using ATT as the provider with ATT login, it just redirected me back to the subscription page.&

Sometime early December I lost access to HBO Max, specifically "my subscription expired". My wireless plan comes with free HBO Max and therefore should not expire. Since then, I've spoken to about 7 ATT representatives to try to get my subscription back. I've tried almost every solution suggested on

Hi, I've been having this issued for over 2 months now. On my account it states that HBO Max Subscription through AT&T has expired. I signed up with the unlimited plan Sept 2nd and the rep told me, there's no expiration date on the subscription. When I click on a movie an option of "choose a pla

I signed up for the unlimited elite cell phone plan last Friday so I would be able to watch HBO Max. I have tried to log in endless times and it says it can't "verify my subscription". Have tried both on iPhone and on PC. I spend over two hours on the phone yesterday with costumer service ( two sepa

Unlimited Elite wireless plan listed as HBO max included; however, I am unable to log in following any of the instructions. I keep getting the same message with different error codes. AT&T will only answer my calls after long wait times and I've been hung up on twice trying to resolve this issue. I

Pop-up message on my HBO Go app (iphone 8 plus) says, "It appears that your AT&T U-verse subscription does not include HBO."  Well, my subscription does include HBO.  I see many similar complaints on the web dating back to 2015, but no solutions.  Lame suggestion of uninstalling/reinstalling the app

I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID n

Does anyone know how to get my subscription verified and active??? I have HBO Max with my Internet 1000 plan which was installed last Thursday June17. For the last 6 days, I have tried over a dozen times to activate it on my phone and laptop with no success. I follow the onscreen prompts but get the