Wireless Prepaid to Postpaid migration
Here is my experience with AT&T Stores and Customer services over phone.
Day 1 - I went to a AT&T store near Preston Frisco and asked I & my wife want to migrate from Prepaid to Postpaid services, they gave another At&T store and said they will do this migration.
Day 2 - I went to another At&T store and asked the same question. They suggested that they cannot see the option to convert from Prepaid to Postpaid and suggested to change to T Mobile or any other one and come back in after one month. Then will do Postpaid directly.
Day 3 - I called Customer Service and Postpaid line is connected after hold for 45mins. Then they told to visit AT&T corporate branch.
Day 4 - I visited AT&T corporate branch near Allen Texas and they said you have to visit the same area where you got this initial sim. (It means i have to go to San Francisco for this conversion)
Day 4 - Again i called Customer service, this time i got AT&T main corporate Dallas customer service and they scheduled an appointment with the same store where i went on Day 4.
Day 5 - I visited Allen Texas store again and they finally created my Postpaid account. But they cannot add my wife into the same line. It would be a separate lines.
Question here, is this so difficult to migrate from Prepaid to Postpaid services ? There is no way of contacting particular department to get our things done. I having been trying from 10 days to get this done. Finally I don't see a way.
Dear AT&T, please suggest