
Suspend service
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Account & Usage
Plans & Features
Phones, Tablets & Devices
More AT&T PREPAID Discussions
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Accepted Solution
I have a Phonix 4 prepaid phone with a sim not activated or used since 2019, can it be re-activated
Questions
• Plans & Features
13
4
0
Accepted Solution
It appears something has gone haywire with my online portal. When I use my email it says there is not account linked to that email. But then if I do a search by phone number and zip code, it's says that the information is incorrect, but I've lived at the same address (and always use it for billing a
Questions
• Account & Usage
6
1
0
Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!
Questions
• Phones, Tablets & Devices
6
1
0
I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?
Questions
• Account & Usage
15
1
0
Deactivate my account for violation of terms and agreement
Questions
• More AT&T PREPAID Discussions
21
3
0
Accepted Solution
Closed
I'm on prepaid and started having data issues when my plan renewed. Apparently all I need to do is have the eSIM and APN reactivated. I'm on an iPhone with eSIM - is it possible to remove the eSIM plan and then re-add it again with the original data or QR code, or once it's deleted it's gone for goo
Questions
• More AT&T PREPAID Discussions
22
2
0
i paid my bill online at at&t prepaid but its been pending on my card for 12 hours
Questions
• Account & Usage
28
1
0
Accepted Solution
I have the $300 yearly ATT prepaid plan. The prepaid account shows payment is due on June 22nd. Today (1/22) I added six $50 prepaid cards I purchased from a retail store sale. I noticed from the forums that the $50 cards expire in 90 days. However, my prepaid account shows the account balance ex
Questions
• Account & Usage
92
10
0
Accepted Solution
So bit of info about this; I am from Canada and was gonna get the eSIM version of a prepaid plan but wanted to make sure my phone works with the network. My phone is an iPhone 14 capable of having 1 eSIM and 1 regular SIM which was bought in Canada this past December. Checked the bands and I should
Questions
• Phones, Tablets & Devices
32
9
0
Closed
atnt has the most fraudulent lying (Edited per community guidelines)hole data service abd needs to be closed down but theyown the (Edited per community guidelines) fcc so what do we do"
Questions
• Account & Usage
26
0
0
I’m trying this again since AT&T won’t talk to me like they said they would: I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have conta
Questions
• Account & Usage
19
0
0
Closed
I use a variety of AT&T-compatible devices, including an Apple iPhone, a Samsung Galaxy, a Google Pixel, and a Motorola Razr. In the past, switching my SIM card between them was all that was necessary to transition between devices without having to contact AT&T for ten years. When I inserted
Questions
• More AT&T PREPAID Discussions
24
0
IS there an app that will give me VPN on my 5th gen iPad? Anti armor doesn’t work.
Questions
• Phones, Tablets & Devices
23
0
0
As with all your other customers in this feed, Northlane is not accessible to have a card activated. The numbers all disconnect. My card expires 2/23 and I want use of the card before it expires. I don’t understand why ATT does business with a company like this.
Questions
• More AT&T PREPAID Discussions
36
0
0
Accepted Solution
Official Solution
Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi
Questions
• Account & Usage
287
2
0
Accepted Solution
I have the $300 yearly ATT prepaid plan. The prepaid account shows payment is due on June 22nd. Today (1/22) I added six $50 prepaid cards I purchased from a retail store sale. I noticed from the forums that the $50 cards expire in 90 days. However, my prepaid account shows the account balance ex
Questions
• Account & Usage
92
10
0
Accepted Solution
Official Solution
If I go from the basic $30 Prepaid Plan to the $40 Prepaid Plan that increases my mobile data to 15 GB, how much of that 15 GB am I able to use as a mobile hotspot for my laptop before it gets cut off. It appears under the $30 plan it's 2 gb. And then it's throttled irregardless of network activity.
Questions
• Account & Usage
76
10
0
Accepted Solution
I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have contacted Customer Service at least 30 times (really). They all are very nice and try to
Questions
• Account & Usage
73
13
0
Accepted Solution
Closed
You guys cancelled my service out of the blue on my prepaid account and I want to know why. I haven't had any ability to contact anyone either, because your centers only operate for a portion of the day.
Questions
• Account & Usage
61
4
0
We understand how frantic the new year can be. Let us help you set up your new gifts and get you ready for a great 2023!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
Learn how you can get the new iPhone 14, iPhone 14 Plus, iPhone 14 Pro & iPhone 14 Pro Max from AT&T!
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.