AT&T PREPAID

AT&T PREPAID

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How do I complaint about the ATT customer services?

Hi, I bought a prepaid SIM card from a store in Plano, Dallas which was supposed to work with BYOD phones. However, am struggling to get the SIM registered on ATT network even after the activation. I spent time and money calling the ATT customer support which is the most difficult to reach out du

Questions

 • More AT&T PREPAID Discussions

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Accepted Solution

Official Solution

How to cancel unused Prepaid plan Add-Ons

I have a Prepaid plan account. I accidentally bought an International Travel (Roaming) Add-One that I don't use. I haven't used the Add-On (I've never been to countries where prepaid roaming is supported since I bought it). The Add-On has not expired yet, but it'll expire in a few days. Is there

Questions

 • Plans & Features

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No internet service on my M1 Hotspot

i pay for the plan every month but early today my internet just completely went off on my hotspot device with no explanation and i’ve reset and tried everything it still will not work and i’m not paying for a device that won’t give me internet.

Questions

 • Account & Usage

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multi line invitation failing

While looking to lower my cost on my 5 AT&T phones I contacted the online chat in the beginning of June. I seen the 8gb plan had 8gb bonus data if you switched-activated before July 7th. I told her I wanted to switch my 5 post paid phones over and questioned her if the 8gb bonus was online only or i

Questions

 • Plans & Features

268

12

AT&T PREPAID INTERNATIONAL ROAMING NOT WORKING

I'm currently in Spain and I activated my international add on, I have an iPhone 13 and I'm not able to make calls or send texts, unless I'm in wifi. Not sure what to do, I've called support and they haven't been able to figure it out!

Questions

 • Account & Usage

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Problem accepting invite for multi-line account

In May, I changed my account to a multi-line account as an account owner. After doing this, I added a family member's phone that we ported from Straight Talk to the multi-line account with no issues. Then, we added another family member with a new line to the multi-line account with no issue. That s

Questions

 • Account & Usage

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Blacklisted iPhone

Hi, a friend gave me a new iPhone a few weeks ago and I put my AT&T prepaid Sim in it and it turned out the phone was reported stolen. So I put the same back in my old iPhone which I’ve used for years with AT&T prepaid and now that phone is blocked from service two. Can you please help me wi

Questions

 • Phones, Tablets & Devices

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Locked SIM

I’m a senior and my brother in another city pays for my AT&T prepaid every month. I somehow locked my phone and need that PUK code. Trouble is is that he can’t remember the email he used at the time that he doesn’t use anymore. We’ve tried everything and both have communicated with AT&T. Wit

Questions

 • Account & Usage

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question

hi I will have a a trip from US to Canada, I don’t know how to buy a SIM to used in Canada. I want my SIM can you the data and can call or text. Thank you!

Questions

 • Plans & Features

25

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Accepted Solution

Official Solution

Esim

I would like to purchase and esim to start prepaid service with AT&T can anyone help me??

Questions

 • Plans & Features

27

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Sim Card is active but cannot create password for log in

I’m transferring my number from T-mobile to AT&T prepaid. This is what i got Activate your AT&T PREPAIDSMdevice Your SIM card is activeGood news! You can skip the activation process. Be sure to Write down your device number so you don’t forget it. Add fun

Questions

 • Account & Usage

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Ipad 6th generation cellular+wifi. At&T SIM not working anymore

I have had a pay as you go AT&T account for 10 years, presently I have a iPad 6th generation. I buy the monthly cellular several times a year.  Tried to activate it again for a month, and says, Invalid.  In my iPad settings>cellular>manage AT&T account>Invalid Access. (

Questions

 • Account & Usage

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Device unlock

How do you unlock prepaid phone

Questions

 • Phones, Tablets & Devices

21

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Att prepaid password reset

I’m trying to login to my att prepaid account to pay my bill but I keep getting the error “the system cannot reset your password at this time. call 611 for help.” I have the SIM card in a hotspot box so I can’t call.

Questions

 • Account & Usage

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Why is extending expiration date is no longer free?

I have a prepaid plan that I am only using occasionally as an emergency number - barely spend more than $3 per month - and have always a balance with over $200 on my account. For years I could extend the expiration date by a year just by calling the support once a year. And it was a free service. Si

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