Not recieving SMS Authentication Code on iPhone 11 for Instagram

Any update to this? Same issue

Hello @Acloern1985,

Thank you for reaching out. We'd love to take a closer look into this for you.

In order to better assist, we are curious to know;

• what type of messages are you having trouble receiving, individual or group
• what network carrier are those android contacts using
• do you also have trouble sending them messages
• did you check if you are using the iMessage or the regular messaging app

Please also try the AT&T troubleshooting for iPhone 11 Pro

Please give us a feedback so we can assist further.

Doyin, AT&T Community Specialist.

Hello! I was wondering if you ever got your problem solved? I have the exact problem and haven't been able to find a solution. 

Bump. I recently ported from Verizon recently, and upgraded to an iPhone 12 Pro. I’m also receiving this same issue, other short code sms messages seemed to have worked fine. Instagram is the only that I know that isn’t working.

Yes exactly. I called AT&T about it and they said the issue was resolved but it still isn’t working. 

Everyone who is set up two-factor authentication are you using your full 10-digit phone number? I just noticed the OP referred to only 7 digits.

How does that work? My Instagram account has my full phone number, with my area code, connected to it so it should recognize all 10 digits. I’d think that works better than 7 digits. 

I believe Instagram has switched from 4 digit verification codes to 6 digits. Instagram will even allow for me to input the phone number, and I’ve tried with +1 before the area code as well without. In the following prompt Instagram will say sent to (last 4 digits of number)

bump.  Same issue