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Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

Trying to unlock fully paid iPhone XR and getting message. Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

Questions

196

13

0

No Cellular Data working in Canada

I’m traveling in Canada with my husband and 2 kids. All of us are on the same ATT plan and we all have the same/similar iPhones (2 XRs and 2 12's.). I have an iPhone 12 & It shows I’m connected to Bell and I have full bars HOWEVER am not able to send or receive data when not connected to WiFi.

Questions

30

4

0

At&t

How do i know if my at&t phone is unlocked? And can be reset

Questions

22

2

0

Accepted Solution

Official Solution

Apple Watch says no sim

It’s says no sim and no connection all of a sudden. Why? I’ve tried everything to fix it…

Questions

19

2

0

Device you're trying to unlock is associated with fraud so we can't unlock it.

I am trying to unlock my Iphone 5S that was purchased and paid off with AT&T. I finished the terms of my two year contract and (+ some additional time) and the phone should not be associated with any type of fraud. Why can't it be unlocked? I switched to Verizon and closed my account with AT&T, is t

Questions

177

2

0

Unlock iPhone error

Hi My husband and I have been trying to get our phones unlocked since June 26, 2022. His phone was unlocked that day, but mine has still not been unlocked. 3 request tickets have been put in. We have left the country and I can only use my phone on WiFi. I need to get a new sim here so I can use my

Questions

22

5

0

We can't unlock this device for you because we didn’t sell or activate it.

I bought an iPhone 12 while in the US. I asked the store if the phone is unlocked and they mentioned the iPhone is on US Reseller Flex Policy and that I should be able to use it with any carrier. So I inserted my AT&T SIM and activated the phone. It worked fine. But then I traveled out of the st

Questions

39

9

0

Voicemail not working

My voicemail hasn’t been working, I’ve left test voicemails and I don’t get them. Even if I actually call into my voicemail it says I have none. I haven’t gotten a new phone or anything it’s just stoped working

Questions

7

0

0

Unlock Company provided iPhone 7

Retiring, Company said I could keep my Iphone 7, since it was Company paid, I do not have last 4 digits of account number as required by ATT unlock portal. The phone is several years old, well out of any prior contracts. I want to move from ATT employer network and phone number to my personal number

Questions

32

4

0

I need the trade in kit sent to me

They did not send trade-in kit after my upgrade. Need kit to obtain credit. How do I get the kit sent?

Questions

4K

4

0

Accepted Solution

Official Solution

Stopping ATT Spam Texts

I receive several texts a day claiming one problem or another, or rewarding me for paying my bill etc., and they include links they want me to click. I know better than to click on them but I want them to stop. How can I stop this?

Questions

71

3

Unlocking IPhone

I'm trying to unlock an iPhone that was previously tied to a corporate account that I don't have access to. It was a device I purchased that was tied to my work's ATT plan. I recently upgraded the work phone and deactivated the old one from the corporate plan. I'd like to unlock the older phone so t

Questions

29

2

0

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