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Need help understanding your bill?
J

New Member

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3 Messages

Monday, November 29th, 2021 2:49 PM

Closed

I need help with my bill

I recently had fraudulent activity with my business bank account which cause my AT&T bill to be returned because there was not enough funds in my account. I desperately need phone service not only to run my business.  But also I need to be able to communicate with my bank regarding the fraudulent activity. Please help

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

This forum is not customer support. No one here can restore your service. If service was suspended for non payment, the only way to restore is to pay the balance owed.

New Member

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3 Messages

2 years ago

My account isn’t the concern. The concern is why is AT&T locking a device that was unlocked to begin with. Especially when the original owner has verified their identity through Apple customer support, which lifted the lost/stolen device lock that Apple enabled. 

Former Employee

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32.9K Messages

2 years ago

Once a phone is unlocked it can’t be re locked however they can blacklist the phone 

ACE - Sage

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117.4K Messages

2 years ago

why is AT&T locking a device that was unlocked to begin with. Especially when the original owner has verified their identity through Apple customer support, which lifted the lost/stolen device lock that Apple enabled.

Locked?  Or blacklisted? 

   If it was blacklisted, that's fishy. 

These are totally different things. 

AT&T doesn't lock or unlock iPhones.  It's activation with Apple servers with a Sim that locks a phone.  And permission from the carrier and then connection to Apple server that unlocks an iPhone. 

Apple sells carrier locked and sim free unlocked phones.  The later can't be locked.  The former is automatically locked to the carrier. 

IPhones sold by big box retailers, like best buy or Walmart, lock to the first carrier used per Apple's US Flex activation policy. 

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