How to return your trade-in to AT&T - Information and Help from the AT&T Community
Learn what you'll need to do to send your trade-in
I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time since I last upgrade using the AT&T Trade-in Program, I decided to update this article.
The Trade-in Box - What You Need To Do
If you're like me, you'll probably wondering what you need to do to open it. Easy, just pull the tab that says "Pull to open". Once opened, You'll see a step-by-step pamphlet and a padded envelope, that you'll put your device inside once it has been reset/ content removed. Once information is cleared from the phone, place it in the padded envelope and put it inside the box, and seal it. Pull the red tab to expose the adhesive to close the box.
The shipping label is located under the shipping label. Remove the return label and stick to the box.
Check the information below to learn more about the trade-in kit, the steps to trade in, and some tips to ensure a seamless trade process.
Shipping Your Trade-In
You'll receive either a box or an envelope that contains:
- Bubble wrap
- A shipping label
Did you trade your device with the Next Program? It is a bit different.
Things Not To Do, Shipping & Important FAQs
- Do not use the shipping label that came with your NEW phone. That label is used to return the New Device and will not be sent to the AT&T Trade-In Program facility.
- Do Not use one package to return multiple trade-ins. Each trade-in has its own tracking and mailing information.
Before you ship, Make Sure You
- Reset the phone to remove all of your data, text, pictures, and passwords
- Remove the SIM card
- Take pictures of your device, front to back
- Take a picture of the tracking number
- Return the device within the offer window. Not returning your device voids the AT&T Trade-In Offer.
- Reorder your shipping supplies. DO NOT send your trade-in with the new phone packaging. It goes to the wrong place.
- Trade-in device must be mailed to us within 14 days.
- Take Home, Trade Later Program - You have 30 days to return the device to the nearest USPS.
- If you submitted a Trade-In online, you may receive an envelope and not a box.
- It can take 3 billing cycles before credit is applied to your bill.
- Trade-in lost in Transit? If you initiated your trade-in:
- If the device is damaged or does not meet requirements, like the right plan, you may not qualify for the credit.
- Some broken or damaged devices still have enough value for customers to trade in. If not, AT&T accepts them for recycling.
- Customers don't have to turn in power cords and accessories with their trade-in.
- All trades are final. Don't return a phone after it's traded in.
- Need to reorder your kit? Go to https://tradein.att.com/contact-us and fill out the information in the section labeled Lost Your Shipping Kit.
AT&T Trade-In Links & More
ChrisZ, AT&T Community Specialist