New Member
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2 Messages
iPhone 12 Pro stuck in SOS mode after I placed order for new iPhone
My iphone 12 pro needed to be upgraded so I called and talked to AT&T and placed and order for a new phone. When I hung up I noticed my iphone 12 pro now says SOS and I can’t make calls or text. Unable to call back I drove to a AT&T store and was there 2 hours and they couldn’t fix it. They tried 2 new SIM cards and an eSIM and finally said we’ve never seen this before you’ll just have to wait for the new phone to arrive. It’s been 4 days and I’m pretty aggravated having no cellular service. Anything you can do to help would be amazing!
I’m concerned the same issue will carry over to my new phone.
OttoPylot
ACE - Expert
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20.2K Messages
2 months ago
Did you call Apple to rule out the phone?
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Kcam
New Member
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2 Messages
2 months ago
I have not yet called apple. I’ll try that tmrw.
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ATTHelp
Community Support
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211K Messages
2 months ago
We understand the impact of not be able to make or receive calls. Let's try a hard rest which is sometimes called a force restart.
If that does not work you can reach out to Apple Support.
Feel free to reach back out if you have any other questions or concerns.
Carlton, AT&T Community specialist
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