Network Coverage

Network Coverage

Learn more about AT&T's fast mobile broadband network.

7.8K

Ask a question

Pinned posts

(0)
No conversations found!
(7784)
Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

Questions

7

0

0

90272 - no cell service since Oct ‘22

Hi - there is a large part of Pacific Palisades, CA 90272 that has not had cell service since last October. The area is north and south of Sunset Blvd; between Marquez Av and Muskingum Av.  There are many, many posts on Nextdoor; as well as several neighbors who have spent hours on hold with

Questions

33

11

0

iPhone 12 Pro stuck in SOS mode after I placed order for new iPhone

My iphone 12 pro needed to be upgraded so I called and talked to AT&T and placed and order for a new phone. When I hung up I noticed my iphone 12 pro now says SOS and I can’t make calls or text. Unable to call back I drove to a AT&T store and was there 2 hours and they couldn’t fix it. They

Questions

23

3

0

Updating Smart Home Manager

When trying to update Smart Home Manager and I follow the steps in your post to Edit the name, the response is that it can't connect to the WiFi gateway. That is the name that I'm trying to change.  

Questions

26

3

0

Nighthawk box working like crap now

We had AMAZING luck with our nighthawk netgear box with at&t. Now all of a sudden the last few months service has been HORRIBLE! Drops from 4 bars to one bar constantly up and down, and stops streaming whatever we are watching, Netflix looks like garbage. We are ready to cancel and try something

Questions

43

1

Roaming

9mobile Nigeria formally Etisalat is not roaming on AT&T. It was not a cell phone issue. The sim was interchanged from iPhone 6s to an unlocked android with up to 5G capabilities but still did not connect to AT&T. Network was switch from automatic to manual choosing AT&T but cell pho

Questions

55

7

0

iPhone 14 pro

Как разблокировать оператора AT&T??

Questions

15

1

0

Apple watch radomly drops cell service

I have two apple watches for my kids. They seem to randomly lose cell service. I can tell because calls go straight to voicemail and the "find my iPhone" feature no longer works. Find my iPhone works again when they are at home and on our home network. If I restart the watch, the problem is solved.

Questions

190

3

0

Accepted Solution

Range

What are the Wi-Fi range on the sparks?

Questions

18

1

0

Long post dial delay on wifi calling for some numbers

I've got a very specific problem but I'm not sure who to contact. I have one phone number that, when dialed from an AT&T phone while using wifi calling, there is a delay of 10-15 seconds before the far side starts ringing.  If the user turns off wifi and uses the normal cell network, the c

Questions

25

5

0

Be the first to reply

(129)
High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc.

Questions

 • Internet

4

0

0

ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

Questions

 • Wireless

4

0

0

Same problem that hasn't been resolved.

I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a sbcgobal.net email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.  

Questions

 • Email

3

0

0

Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line.  I can call out but the person on the other end can't hear me.

Questions

 • Home Phone

8

0

0

Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

Questions

7

0

0

Reward cards not received

A few months ago we had an in home expert switch our service over from Sprint/T-Mobile to AT&T. She was very knowledgeable and thorough with the entire process. When she offered the Visa card or bill credit for $250 each line we specifically watched her select the customize button and select the

Questions

 • Wireless

10

0

0

Trending Accepted Solutions

(117)

Accepted Solution

Official Solution

Closed

DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.1K

108

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.2K

1

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

267

5

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

252

2

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

251

6

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.