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New Member


1 Message

Fri, Sep 3, 2021 3:29 AM

Prepaid SIM card never delivered

Today I got a notification from FedEx that my ATT 12 month prepaid SIM card got delivered, but there's not a package for me in my building's mail room. Can ATT deactivate that card before the thief activates it and uses my money?
Also, how can I get a replacement card?

Please help :(


Community Support


192.1K Messages

10 m ago

Hello @iklemenski,


Thank you for reaching out to us.


We recommend that you contact FedEx to file a claim for this lost package.


Hope this helps!


Sean, AT&T Community Specialist

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