AT&T Community Forums

2022 Acura MDX - Mobile Hotspot issues

Hello,

I have a 2022 Acura MDX that has a built in AT&T Hotspot. After speaking with Acura, they have confirmed that this car is fully supported with AT&T and contains all the hardware required to function.

I was able to visit att.com/acura and create a new account using my vehicles VIN number and sign up for a data plan. (I verified the VIN number entered 5+ times, it is correct)

When attempting to use the hotspot in the vehicle, I get returned a message from AT&T stating that my car is not supported. When I call AT&T to troubleshoot, they tell me they do not support the Acura MDX.

I called Acura back and Acura confirmed that the new, 2022, MDX is FULLY supported as it is following the remodel from the RDX which is also supported.

So, Acura is stating the car is supported, and they can not help me further as it is working on their side, the issue is AT&T refusing to support it. When I call AT&T, I get the run around on how they do not support this car although they allowed me to create an account and begin payments using the VIN. At this point I am stuck in the middle, loosing money with no service.

Any help would be GREATLY appreciated.

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Askeptic9

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2 Messages

3 years ago

I was able to resolve this issue. For anyone else with the issue (All 2022 Acura MDX owners at the moment) here is how -

Final Update - Resolution - 3.24.21

I was able to figure out how to fix the issue with the new 2022 Acura MDX's not properly working with the AT&T Hotspot.

First and foremost, the errors shown in the pictures of my original post are cosmetic software bugs. ( Service Not Supported | Error getting data ) These bugs are scheduled to be fixed in the first OTA Infotainment patch from Acura coming sometime in the future. These messages can be ignored for now, as the Hotspot can still work despite them being present.

Steps to resolve the issue. This assumes you have already created an account with AT&T and either have an active subscription with your VIN number or a free trial.

01) Open the AT&T Hotspot app, and turn off the WiFi Hotspot in the upper right. (Make sure the Hotspot is 'RED' Ie. off)
02) Turn off the car and wait 30 seconds.
03) Turn the engine ON and ensure you are in park for safety.
04) Press and hold the (3) individual buttons that are found on the top of the touchpad for ~5 seconds. (Back, Home, and Menu * Guessing at those names, but you will see the three)
05) When you enter a diagnostic menu on your infotainment screen, select "Detail information & settings"
06) Select "Hardware Auto-Detect" which then displays a bunch of hardware that you either have or do not have.
07) Hold the touchpad down and swipe with another finger to scroll to the bottom where you want to then select "Apply"
08) Select 'OK' to the pop-up "Align System Application from FactorySetting information is done"
09) Click "YES" to the pop-up "The system will be restarted. Is this OK?"
10) The Infotainment system will then reboot itself.
11) When the system comes back up, go to your AT&T Hotspot all and click through the errors as normal. Then re-enable your WiFi Hotspot so that it turns green.

** Your AT&T Hotspot should now be functioning as it should, despite the cosmetic errors. **

Hopefully these directions will help others as it appears to be effecting all 2022 models at the moment. At this time, Acura Relations and dealerships are unaware of the fix, and those who know about the issue are not informing the call centers so it is very frustrating.

~ Cheers