2022 Acura MDX - Mobile Hotspot issues
I have a 2022 Acura MDX that has a built in AT&T Hotspot. After speaking with Acura, they have confirmed that this car is fully supported with AT&T and contains all the hardware required to function.
I was able to visit att.com/acura and create a new account using my vehicles VIN number and sign up for a data plan. (I verified the VIN number entered 5+ times, it is correct)
When attempting to use the hotspot in the vehicle, I get returned a message from AT&T stating that my car is not supported. When I call AT&T to troubleshoot, they tell me they do not support the Acura MDX.
I called Acura back and Acura confirmed that the new, 2022, MDX is FULLY supported as it is following the remodel from the RDX which is also supported.
So, Acura is stating the car is supported, and they can not help me further as it is working on their side, the issue is AT&T refusing to support it. When I call AT&T, I get the run around on how they do not support this car although they allowed me to create an account and begin payments using the VIN. At this point I am stuck in the middle, loosing money with no service.
Any help would be GREATLY appreciated.