Smart Home Manager (SHM) stopped working

@mayalt,

Thanks for clarifying! Have you tried to factory reset your gateway? If not, you can follow these instructions to do so"

• Locate the small red button & pinhole on the lower rear of the gateway
• Depress for ~15 seconds.

WARNING: This will return all gateway settings to a default state. Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost.

Please let us know if that helped!

Rury, AT&T Community Specialist

Hey @mayalt,

Let us see if we can help!

Are you getting this message on the Smart Home Manager app or desktop site? Have you tried accessing SHM by other means? Here's a couple of different ways you can try to access Smart Home Manager:

• The myAT&T app: Select My Internet > Scroll Down and Select AT&T Smart Home Manager 
• Your Desktop (Internet Explorer (IE) 11 or above (or using, Chrome, Safari, or Firefox).
• Our Troubleshooting & Resolve Online Tool

• Smart Home Manager app - Android device or Apple Device

Try them out and let us know how it goes!

Rury, AT&T Community Specialist

I get the message on all 4 of your suggested methods of accessing SHM.

Thanks Rury for responding.

While a factory reset is a bit painful (I have quite a custom setup), it did get SHM working again.

Thanks!

Also, doing the factory reset of the router via the router's web interface worked fine.

Awesome, @mayalt!

Thank you for reaching back to us, glad to hear that you got the Smart Home Manager working.

Please feel free to reach out to us if you need anything else, we're always here!

Thank you for choosing AT&T!


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Yetty, AT&T Community Specialist