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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

Questions

 • AT&T Internet Equipment

5

0

0

Modem not working

Our Gateway will not power up when it's plugged in. The little green light on the back of the Gateway next to the power cord is ON, however. No other lights will come on. Has anyone experienced this? We've tried calling the 1-800 number a billion times but can't get the help we need.

Questions

 • AT&T Internet Equipment

16

1

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Virtual rewards card

Selected virtual rewards card never received email with the information. When called att was told that my card had been activated and used and there's nothing they can do about it. I was also supposed to get a rewards card for early termination fees on previous internet carrier I've uploaded the ter

Questions

 • AT&T Internet Features

21

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0

Why can't I get fiber on my street when it appears to be everywhere else in this area?

According to the FCC maps ATT fiber isn't available in a small section of my neighborhood.  Can anyone help me find out why we don't have access?  Or what we could do to change that?  It doesn't seem like it would be that hard to connect us to 500 ft away.   Fcc map: https://go.usa.gov/xw72b

Questions

 • AT&T Internet Installation

4.3K

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My router doesn't serve DNS on Ethernet ports

I have multiple devices connected to my router. One is a wireless AP, that works fine all devices connected to the AP work fine. However devices connected directly to the router have stopped working. They receive a DHCP lease but do not receive DNS answers and setting the DNS servers manually also d

Questions

 • AT&T Internet Equipment

18

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Port Forwarding not working

When i go to make a port forward thingy it just doesnt wanna work, ive done this on my old router before and it was so simple, can someone maybe help?

Questions

 • AT&T Internet Features

36

10

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AirTies 4971 identifies as wireless when connected gateway via ethernet

I have just added a second airties 4971. My home is wired for ethernet to most rooms. both are connected via ethernet to the gateway and only one identifies as wired. After resets, the new one does say wired however it reverts back after some time. Any thoughts on why or what the issue is and how to

Questions

 • AT&T Internet Equipment

7

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0

VPN Not Connecting

I'm in the IT department for an Enterprise IT-as-a-Service provider and we have two AT&T users that can't connect to our VPN. We aren't seeing their traffic at our VPN endpoint and they are unable to ping our VPNs from their home.  However, both users are able to connect to our VPN while u

Questions

 • AT&T Internet Security

17

1

0

Accepted Solution

Official Solution

McAfee free download

It says high speed ATT wireless internet and it is not true. It says McAfee free download and it is not true either or it is hiding somewhere that impossible to find. No internet security either.

Questions

 • AT&T Internet Security

2.4K

1

Configuring AT&T Fiber with Netgear Orbi

Hello, I have AT&T Fiber using an 2Wire 5268AC gateway. I also have a 2-node Netgear Orbi mesh network using RBR850 routers. I have configured them both for the gateway to passthrough the internet traffic from the gateway to the orbi, but I've been using old documentation from users in these c

Questions

 • AT&T Internet Equipment

738

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(16)
Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

Questions

 • AT&T Internet Equipment

5

0

0

AirTies 4971 identifies as wireless when connected gateway via ethernet

I have just added a second airties 4971. My home is wired for ethernet to most rooms. both are connected via ethernet to the gateway and only one identifies as wired. After resets, the new one does say wired however it reverts back after some time. Any thoughts on why or what the issue is and how to

Questions

 • AT&T Internet Equipment

7

0

0

ATT ads..

While watching Fox News shows on ATT, why do I keep seeing the ads about "STEM girls" or some such, over and over? Months ago, it was FB ad touting all the money spent to help with privacy. Just learned, after FB having to pay out multi-million dollar fines, those ads are gone. Why, why, why?

Questions

 • AT&T Internet Features

20

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Success! Problem resolved. Internet access available - BUT IT’S NOT!! HELP

We had a tornado blow through on January 12th. We lost power, cell service and internet. Power and internet came back on the night of the 13th and we had power and internet all day on the 14th. Then on the 15th, the internet went back out and it’s been out ever since. They keep saying there is an ou

Questions

 • AT&T Internet Equipment

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0

Internet outage

Is there any way to get directly in touch with the team that handles problems at the junction boxes? Our internet and land line has been out since January 22. Techs have already been out to my home and know the problem is not here. They know for a fact the problem is at the box two streets over. The

Questions

 • AT&T Internet Equipment

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Sewer line damaged

I’ve had a claim since Aug 2022. Line bored thru my sewer line Att Sedgwick unresponsive. Can’t fix the sewer line until cable is moved   So keep getting it pressure jetted.  Plumber wants 7 k to fix I’m not paying until they resolve this 

Questions

 • AT&T Internet Installation

17

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • AT&T Internet Account

1.4K

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Internet Outage

Is there a current internet outage affecting Wildwood Lane, Clinton, LA? And if so, what is estimated time of restoration?

Questions

 • AT&T Internet Account

98

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Official Solution

Closed

Add mesh wi-fi system to ATT Gateway

I want to add a mesh wi-fi system which includes a router to my ATT Gateway. What adjustments do I have to make to my Gateway?

Questions

 • AT&T Internet Equipment

61

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Accepted Solution

IPhone and iPad Wireless addresses different than reported by gateway and Smart Home Manager

I tried to verify MAC addresses from an iPhone and an iPad as detected by the gateway and Smart Home Manager (SHM). The gateway and SHM agree with the same address but they are different than shown on iPhone/iPad (status/general/about/Wi-Fi Address). Why?

Questions

 • AT&T Internet Account

39

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Accepted Solution

Smart Home Manager not providing activity for wired devices

I have a mix of wired and wireless devices, including DIRECTV Stream receivers. Both types are being detected as online but no activity is reported for any wired device. Total activity being reported is less than being recorded for billing of daily useage so apparently the wired devices are contribu

Questions

 • AT&T Internet Account

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