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Community Support

Community Support

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2.6K Messages

Fri, Sep 8, 2017 7:58 PM

Closed

Issues with Blinking Red Broadband or Services Down

Internet Not Working or Connecting? We have Solutions! 

Wi-Fi_Black.jpg

The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following: 

Restart the modem

Secure cable connections

Reset the modem (Last)

Press the red reset button for 5 seconds Check to see if cables are unplugged, if they are, plug them back in. Press and hold the red button for 20 seconds. This will clear custom settings.
Check out our how-to videos. Just choose your modem. Check image below You can also use Smart Home Manager to reset it. 

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The reason why your service is dropping

  • Surge protectors and power strips can cause resets and over time, cause the modem to fail. Plug the modem directly into a wall outlet if possible
  • If you added a device to the modem (3rd party equipment), unplug it and test. If service returns, this points to the equipment you added
  • If there was a recent storm or power loss, there could be an issue with the equipment inside or outside your home. Use the tools below to run tests and check for an outage.
  • A device on your network is causing issues. In some instances, a single device could be causing your loss of service. A sign of this is loss of service at a specific time of day. There could be a process running in the background. Disconnect all devices and test one at a time. 

Troubleshoot and check for outages

  • To check for an outage, visit our Service Outage Page. You can use your zip code or sign in to your account to check.
  • To troubleshoot, visit our Internet Support Page. Once you sign in, a check will be automatically performed. The same tests our teams run, are the same system checks our calls teams perform.  
  • Sign up for alerts. Just select the first option on our outage page.

David, AT&T Community Specialist

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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3 Attachments

Contributor

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1 Message

3 y ago

Blinking red and lost internet after 10 hours, I have reset 3 times but failed. Man Sad

Tutor

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5 Messages

3 y ago

Yes I’ve tried unplugging my modem, I’ve tried resetting my modem, I’ve called inverse multiple times, I’ve set up four different tech appointments to which none have shown up or called to reschedule. I’ve been without internet and cable since August 23rd. When I call att they tell me it’s a line problem and I’ll have to have a tech out. But the tech never comes to the scheduled appointment. And then never rescheduled or calls me. I’m pretty fed up at this point.

New Member

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1 Message

2 y ago

Sounds like I'm not the only one having issues with the internet. I ordered wireless internet on the 2nd of Aug. received the modem (U-verse) on the 4th, hooked 2 cables in and what a total disappointment. All the lights just go haywire, green to red. Had a tech come out on the 8th, had to come back on the 9th to run wires to the house, he said it should be fine now, still not working right, I can't even stay online long enough to check my emails. I called them back yesterday, after he punched in allot of buttons, he said, it looks like you're not getting a good connection, you think? someone is supposed to come back in the morning, Aug. 21st. I told the guy on the phone if it doesn't work this time, I'm going with another service. I'm not paying $60.00 dollar's a month for this, he said they would get it up and running. I told him I hope I'm not charged for the days I've had these issues, he just said we can take care of that. I got my 1st months bill yesterday and guess what it said: $60.69, I don't think so! I've never seen anything like it. I've had internet (with another ISP) for years but I've never had an issue like this. This is my 1st time with AT&T internet service, I've always had cell phone service with them, but I won't be a customer for internet. I believe they can make it without 1 less customer. It's a sad situation. What's funny, he asked me if I had the cables hooked in correctly, WHAT? my 5 year old grand-daughter can plug in 2 cables.

ATTHelp

Community Support

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192.1K Messages

2 y ago

Hello @knfrank

 

We appreciate you reviewing our Community Forum and reaching out.This is certainly not the experience that we would imagine for our new customers and it's unfortunate that you have encountered troubles with self-installation. We're glad to respond through our Community Forum. 

 

Keep in mind when it comes to troubleshooting, basic questions will be asked regarding connections, etc. You would be surprised how many times a simple mistake can be made with connections. We certainly wouldn't question your ability for a self-installation. 

 

Sometimes self-installations can go south, no fault of the customer. Many variables are involved including outside cabling, equipment failures, etc. Not knowing the specifics, we can assume that a premise tech was initially dispatched for review and something may have been missed, therefore requiring dispatch for today 8/21.

 

We're hopeful that a resolution will be met and you can access your AT&T Internet services without further troubles. At this time, we will hope that the scheduled dispatch will resolve any outstanding issues. Should you need any further support, let us know. 

 

Chad, AT&T Community Specialist. 

New Member

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1 Message

2 y ago

I currently have the Red Service light blinking on my router, but my interent is working. I work from home and I need the internet to get through the shift. Do you think there's anything wrong with my router? I'm scared to reboot it because it's been working fine just blinking red. I'll reboot the router after work. But I'm just wondering what kind of issue this could be.

 

Thanks you.

New Member

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1 Message

1 y ago

We have att came from charter worst decision ever for internet having the same problems have had nothing but problems with internet modem cable internet connection att is the worst company on the planet will be going back to charter had no choice when moved here since charter did not offer service here now they do 

New Member

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1 Message

1 y ago

I'm in the same situation.  Fixed wireless service, only works about 50% of the time over the last 2 months that I have had this service.  I've had a technician come out about 5 times now, replacing the antenna and testing other things.  Problem returns almost immediately after he leaves.  Once I was told repairs were being done to the tower itself.  That helped for a few days but here I am again with no service.

I was told that AT&T knows it has inadequate equipment on the tower or within their system to handle all the customers at the same time.  If you're lucky enough to be connected, great.  But they are intentionally restricting access to paying customers knowing it would down the system for everyone.  So they are choosing to upset a few customers rather than everyone.

AT&T shouldn't sell this service to people if it's not ready of if their infrastructure is inadequate.  If anyone in the Lake Mills, WI area has a better solution, please respond.  I would change service if there was an alternative.  But I'm out in the country and I don't believe there is.  This is probably why Verizon doesn't offer this.  They could, but they know the service is poor and rather than take our money they don't offer.

New Member

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1 Message

1 y ago

Phế Liệu Quang Đạt: Thanks your sharing. 

(edited)

New Member

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1 Message

1 y ago

I love paying monthly for this plastic box that blinks red constantly . no matter what u do it never fails to return blinking red. Extremley consistant and beyond reliable if thats what ur looking for. The only thing i find more enjoyable is soaking all my money in soft butter for roughly 15 min then adding in 2 cans of carrots undrained and a entire jar of maricle whip then forcing it down my garbage disposal until it smokes. But honestly their both neck and neck. 

Thank u for robbing me during todays current world status. Lick my butthole att.

New Member

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4 Messages

1 y ago

i am on autopay on my at&t mobile broadband hotspot netgear nighthawk mr1100 and my service keeps getting disconnected . i take it to at&t store and they tell me my IMEI number keeps getting changed . they reset it and it gets disconnected before i get home. i contact tech support and they tell me the IMEI NUMBER IS being changed .

New Member

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2 Messages

10 m ago

I’m highly frustrated as I’ve been without internet for over a week now. I was switching frantically over to ATT for some sort of relief…only to find more issues. I received my box, reset the modem, downloaded the app and registered and the internet doesn’t connect. There was a scheduled technician who didn’t even show. What is going on? Where is the professionalism? I needed internet by MONDAY when your associate told me in a chat that I could have my box by mail ON TUESDAY!!! I have work this evening…. I’m going to lose my job.

Vipin

Moderator

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184 Messages

10 m ago

Hello @J_Grant21,

Oops! Seems like your comment got posted twice. Deleting one of your comments now.

Regards,
AT&T Moderator

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