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Community Support

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2.7K Messages

Fri, Sep 8, 2017 7:58 PM

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Issues with Blinking Red Broadband or Services Down

Internet Not Working or Connecting? We have Solutions! 

Wi-Fi_Black.jpg

The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following: 

Restart the modem

Secure cable connections

Reset the modem (Last)

Press the red reset button for 5 seconds Check to see if cables are unplugged, if they are, plug them back in. Press and hold the red button for 20 seconds. This will clear custom settings.
Check out our how-to videos. Just choose your modem. Check image below You can also use Smart Home Manager to reset it. 

vdslcable2.png.jpg

 

The reason why your service is dropping

  • Surge protectors and power strips can cause resets and over time, cause the modem to fail. Plug the modem directly into a wall outlet if possible
  • If you added a device to the modem (3rd party equipment), unplug it and test. If service returns, this points to the equipment you added
  • If there was a recent storm or power loss, there could be an issue with the equipment inside or outside your home. Use the tools below to run tests and check for an outage.
  • A device on your network is causing issues. In some instances, a single device could be causing your loss of service. A sign of this is loss of service at a specific time of day. There could be a process running in the background. Disconnect all devices and test one at a time. 

Troubleshoot and check for outages

  • To check for an outage, visit our Service Outage Page. You can use your zip code or sign in to your account to check.
  • To troubleshoot, visit our Internet Support Page. Once you sign in, a check will be automatically performed. The same tests our teams run, are the same system checks our calls teams perform.  
  • Sign up for alerts. Just select the first option on our outage page.

David, AT&T Community Specialist

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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3 Attachments

Contributor

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2 Messages

4 years ago

They never told me! They simply fixed it in the overnight period and we
suddenly had service the next am. I hope it happens for you. Be sure to get
a credit for the days you are without service!

Tutor

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5 Messages

4 years ago

Thank you for your response! Mines been out since I got home from work yesterday, but was fine when I left for work that am.. it’s still out and the internet customer service said that it was an outside line that had been damaged. We’ve walked the yard, checked all lines inside.. can’t see a problem.. I’ll update when they fix it and tell everyone what the problem on our end was. 

Broadband lights continuously blink green and then go normal for a few seconds, then blink red. We can hook up to WiFi but have no service when we do. I get the message that the person a few above me did. Anyways, I appreciate you taking the time to respond! Having something you pay so much for mess up is always a headache! 

Contributor

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1 Message

4 years ago

My internet Uverse is down for a day now we called and told us the available tech will be in the next 3 days. What in the world! What a crappy service of At&t! 

Contributor

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3 Messages

4 years ago

I tried all the above solutions and still no service!!! 

Tutor

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3 Messages

4 years ago

We have a similar experience. Broadband and Power lights are green but service light is red and then out. Att says its an outage but cannot give us an ETA on when the case will be resolved. More than one week without internet now and we work from home. Very disappointing service from ATT.

Contributor

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4 Messages

4 years ago

BGW210- It was working fine until about 9am CST today. Broadband suddenly went red. Power light solid green, broadband solid red. I've gone through the troubleshooting procedures multiple times.

 

-Unplug power cord for 10 seconds.

-Hold reset button for 3 seconds.

-Check cables.

 

Any resets will have just the power light turn solid green. A couple seconds later, red broadband lights comes on solid. No blinking at all.

Note: This comment was created from a merged conversation originally titled Broadband Light Solid Red
davemize

ACE - Professor

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3.6K Messages

Sounds like an interrupted connection. Have you called 800.288.2020 for a line test to verify and to log the problem?

"Some people without brains do an awful lot of talking...."

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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4 Messages

Yeah I called them earlier. They just scheduled a technician for Tuesday. So I guess I'm stuck without for a couple days.

Contributor

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2 Messages

What was the problem with it? Mine seems to be doing the same thing. 

Contributor

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3 Messages

I'm having the same issue. I've reset the modem/router, unplugged and reconnected multiple times, I've reset it multiple times and even left it unplugged overnight; I have reset it through the att site and called the help line and they have reset it, all to no avail. I have unplugged all connected wires, including the green phone line and still nothing. My wifi is detectable, I just have a solid red light on broadband and no ability to connect to the web. Techs checked outside wiring and all is fine. Help!

New Member

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2 Messages

I'm having a similar issue (solid red light), but despite that indicator, I am getting wifi and broadband connectivity (I can access the internet). Throughput isn't great, but it does work. Does the red light just mean that my connection isn't "great?"

Contributor

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1 Message

4 years ago

Our power light is solid green but our ethernet and wifi is blinking green when before it was solid green. It was fine the night before but woke up this morning to problem. Laptop says we need to sign in to network's internet service provider to get access which we have never had to do before. I tried reset but it just went back to blinking green. 

Contributor

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2 Messages

3 years ago

Yep...same for me.  I am not sure why a tech cannot be dispatched immediately when service is completely down.

Contributor

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2 Messages

3 years ago

Still not working...tech should be dispatched immediately.  I bet ATT can shut down service immediately if you don't pay the bill

 

davemize

ACE - Professor

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3.6K Messages

3 years ago

What have you tried to diagnose your problem? Have you unplugged your gateway for 20 seconds? Have you called 800.288.2020 and asked for line and equipment tests? If the tests indicate a problem, a tech can be dispatched to diagnose your issue.

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