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2.6K Messages

Fri, Sep 8, 2017 7:58 PM

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Issues with Blinking Red Broadband or Services Down

Internet Not Working or Connecting? We have Solutions! 

Wi-Fi_Black.jpg

The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following: 

Restart the modem

Secure cable connections

Reset the modem (Last)

Press the red reset button for 5 seconds Check to see if cables are unplugged, if they are, plug them back in. Press and hold the red button for 20 seconds. This will clear custom settings.
Check out our how-to videos. Just choose your modem. Check image below You can also use Smart Home Manager to reset it. 

vdslcable2.png.jpg

 

The reason why your service is dropping

  • Surge protectors and power strips can cause resets and over time, cause the modem to fail. Plug the modem directly into a wall outlet if possible
  • If you added a device to the modem (3rd party equipment), unplug it and test. If service returns, this points to the equipment you added
  • If there was a recent storm or power loss, there could be an issue with the equipment inside or outside your home. Use the tools below to run tests and check for an outage.
  • A device on your network is causing issues. In some instances, a single device could be causing your loss of service. A sign of this is loss of service at a specific time of day. There could be a process running in the background. Disconnect all devices and test one at a time. 

Troubleshoot and check for outages

  • To check for an outage, visit our Service Outage Page. You can use your zip code or sign in to your account to check.
  • To troubleshoot, visit our Internet Support Page. Once you sign in, a check will be automatically performed. The same tests our teams run, are the same system checks our calls teams perform.  
  • Sign up for alerts. Just select the first option on our outage page.

David, AT&T Community Specialist

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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Accepted Solution

Official Solution

Community Support

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2.6K Messages

5年前

Get more information at our support center about the Troubleshoot & Resolve Tool

 

David, AT&T Community Specialist

(edited)

Contributor

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1 Message

4年前

Mine  is the same issue but they never said I needed a new modem.  I am very upset because I work from home and could not do my job.  They said it was an internet connection in my area... they said it would be fixed within 24 hours and still nothing.  I hope ATT will compensate me in some way.  This is horrible.  They said the would keep me updated and never a message, nothing!!!  

Contributor

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2 Messages

4年前

Blinking red broadband because of att outage last night.   How long will this take to fix?

Contributor

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2 Messages

4年前

On a BGW210 router, the Broadband light remains steady red. I reset the router and waited.  The router followed it's normal routine for reset and returned to a steady Broadband red light.  In other words, no change.  I can access the internet without a problem via wifi, but a second computer can only connect to the network via wifi and provides the word 'limited', which of course indicates that there is no connection to the internet.  This also prevents the second computer from connecting to a shared printer.

 

Over a period of the last couple of months or so, the Broadband light has remained steady red for the most part, though a couple of times the reset button has allowed the Broadband light to turn green for a brief period.  However, it soon returns to red.

 

Can anyone help solve this mystery?

Note: This comment was created from a merged conversation originally titled Broadband light remains steady red.
curiouscat

Professor

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1.9K Messages

The issue is either with the gateway or with your lines.

Call 800-288-2020. Technical Support is open everyday until 10 PM PST.

Community Support

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2.6K Messages

Hi all,

We see this post is getting a lot of views. As @my thoughts mentioned, resetting the modem can help restore services.

In some instances, you may need more than a reset and that is where the myAT&T app comes in. It's the fastest way to troubleshooting your service or check for outages. Just text myATT to 556699 or go straight to it via the web.

I have personally used it and was able to get a tech appointment setup within 5 minutes.

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Contributor

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1 Message

4年前

AT&T is very frustrating with the intermittent service we have been receiving lately

Contributor

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1 Message

4年前

I continue to have the same issue with ATT service.  My broadband light is blinking red, service light is off. I work from home as well and have a project due in 30 minutes.

 

ATT offers no help or solution every time I call. When the service techs come out, it is never a quick fix, usually need to order a part which they do not seem to have on hand and takes a week to come in.  Very frustrating and inconvenient.  Time to look for a new provider

Contributor

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3 Messages

4年前

I'm having this issue right now. This is a straight AT&T issue. Nothing has happened around here at all. No service whatsoever. Uverse, internet or phone! This is frustrating!

Contributor

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1 Message

4年前

I held the reset for 20 seconds and the broadband is still red .. but the power is green. I pressed the wps thing on the front which did nothing and checked all the cables and they’re all fine.

Contributor

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1 Message

4年前

Currently having the same issue. All troubleshooting options have been tried multiple times. No known outage in my area. Customer service said the next available appointment wasn't until 4-8PM tonight. Which is very inconvenient. There should be an easier fix than having to set up an appointment and try to schedule your whole weekend around it. My husband relies on the internet to work from home on the weekends when needed. We have only had UVerse for about 2 months, and this is our first issue, but VERY frustrating when customer service has no answers.

Contributor

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3 Messages

4年前

There's a problem in the att service connection mainline outside post about
4000 yards from my house. It had been damaged from other workers
unbeknownst to us. That was our issue after the hassle of them sending a
new gateway box didn't solve the problem. A qiick fix if service technician
comes out.

Contributor

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1 Message

4年前

I have the same issue with my ATT UVERSE WIFI. Technician came in to check on June 7 at home. My wife spoke with the technician. Technician told my wife there was no problem with the Modem. There was a problem with line itself away from my backyard. Problem from a nwighbor's backyard. Problem happened apparently when the"SURVEYORS" made a mistake with the line. My wife is now on the phone and still on hold with AT&T personnel trying to wait for the "Manager".  THIS IS DISAPPOINTING!!!

 

Contributor

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1 Message

4年前

my internet was totally out!  however it was restored by Nate (tech) who did an excellent job and also a follow up call to make sure that the internet was working well . he is a great asset to AT&T. real fabulous customer service and good manners.

Contributor

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1 Message

4年前

We had a network outage today in the morning, and immediately our internet went down.  Received text message about 1:45 pm stating service was back. Umm, nope.  Called AT&T, while I was still at work, and they supposedly tested the lines (while I was on hold) then came back to state our modem was faulty, and they would send new modem, arriving in one week(!). Seriously, it was all working fine BEFORE the outage. This was a service outage for AT&T internet, not a power outage.  I arrived home, and confirmed our modem's Ethernet and Wi-Fi are both working (green), only the Broadband 1 and Broadband 2 are blinking red.  Husband ran diagnostics on the router and reported that DSL can't be found.   I called again (spoke to a great person who was very patient), and diagnostics are run again, and it's the same story.  We are pretty sure it's the outside line(s)  since I drove by an AT&T truck on our road on my way home (after being told outage was all fixed). Now a technician is coming in two days, and we will have to pay $149, depending on where they find the problem. Super frustrating!! 

Contributor

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3 Messages

4年前

Yep that's sounds very familiar. However, once the technician fine out that
the problem is in fact on at&t end, you shouldn't be charged anything.

Contributor

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2 Messages

4年前

The issue that I have is that ever since I got the higher speed modem the broadband 2 light has always blinked red. Guess I wasn't smart enough the know better. But I did get a tech out to look at my internet and found out the second of 2 bonded pairs was dead like 4000 feet away. Hope I get some results soon. My feeling is that I should get some money refunded or something. Have had the modem for probably 3 to 4 years paying for more service

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