ACE - Expert
Microcell Technical Guide
I try to keep my guide as current as possible given the ever-changing nature of ISP’s, equipment, customer’s needs/expectations etc. It is meant as a supplement to AT&T’s Customer Support but is not officially supported by AT&T. It is a rather long document but is a nice reference guide. You can always ask your questions here in the forum and we will try to get back to you as soon as possible. It is difficult at times for us to troubleshoot here in the forum so the more information we have about your setup, ISP, equipment, etc. the easier it is for us to help you. To that end, in addition to the link above, I’ve listed below the types of questions we ask if we don’t have enough information from your original post.
MicroCell™ TroubleShooting Questions:
Have you read the Tech Guide first? 3G MicroCell Technical Guide by Otto Pylot
Do you have an active postpaid AT&T mobile account?
Is your MicroCell white or black?
Who is your ISP and is your service ADSL, cable, wireless or satellite?
What are your subscribed download and upload speeds as stated by your ISP?
Have you tested your internet speeds? (http://speedtest.net)
Please run the test and post your latency, download and upload speeds.
Have you tested your connection for VoIP? (http://voiptest.8x8.com)
Please run the test and post the results that are listed under the "Advanced" tab.
Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)? The alternate connection is not possible with the black (DPH-154) MicroCell.
Are all of the cables firmly in place?
Do you have a combined modem/router (gateway) or a separate modem and router? What are the makes and model numbers for your equipment?
Have you met the minimum requirements for router settings as outlined in the Tech Guide?
What other equipment (access points, switches, computers, WiFi components, gaming consoles, etc.) do you have connected to your network?
What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
Have you done a hard reset of the MicroCell? See the Tech Guide for instructions.
Have you deactivated and reactivated your MicroCell using AT&T's MicroCell website?
Test the output voltage of your MicroCell's AC adapter with a voltmeter. It should read 16 VDC +/- 0.5 VDC. Post your results.
And by the way - welcome to the community!