Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
Cynycole's profile

New Member


2 Messages

Sunday, November 27th, 2022 9:07 AM

Prepaid Multi Line Account

My bill was successfully paid through auto pay, and the primary line on my prepaid Multi Line Account is active and working. However, the member line on the account isn't active, though upon examining the website, as well as calling 611, it shows that the line is active and up to date. I went through the power cycle but it isn't helping. What could be the issue 

Community Support


231.4K Messages

1 year ago

Hello Cynycole, we're here to help you with troubleshooting your device.

Let's meet in a Direct Message to troubleshoot your device. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.