Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.6K

(6511)
No internet service on my M1 Hotspot

i pay for the plan every month but early today my internet just completely went off on my hotspot device with no explanation and i’ve reset and tried everything it still will not work and i’m not paying for a device that won’t give me internet.

Questions

21

3

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AT&T PREPAID INTERNATIONAL ROAMING NOT WORKING

I'm currently in Spain and I activated my international add on, I have an iPhone 13 and I'm not able to make calls or send texts, unless I'm in wifi. Not sure what to do, I've called support and they haven't been able to figure it out!

Questions

864

14

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Problem accepting invite for multi-line account

In May, I changed my account to a multi-line account as an account owner. After doing this, I added a family member's phone that we ported from Straight Talk to the multi-line account with no issues. Then, we added another family member with a new line to the multi-line account with no issue. That s

Questions

7

0

0

Locked SIM

I’m a senior and my brother in another city pays for my AT&T prepaid every month. I somehow locked my phone and need that PUK code. Trouble is is that he can’t remember the email he used at the time that he doesn’t use anymore. We’ve tried everything and both have communicated with AT&T. Wit

Questions

34

4

0

Sim Card is active but cannot create password for log in

I’m transferring my number from T-mobile to AT&T prepaid. This is what i got Activate your AT&T PREPAIDSMdevice Your SIM card is activeGood news! You can skip the activation process. Be sure to Write down your device number so you don’t forget it. Add fun

Questions

27

3

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Ipad 6th generation cellular+wifi. At&T SIM not working anymore

I have had a pay as you go AT&T account for 10 years, presently I have a iPad 6th generation. I buy the monthly cellular several times a year.  Tried to activate it again for a month, and says, Invalid.  In my iPad settings>cellular>manage AT&T account>Invalid Access. (

Questions

48

8

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Att prepaid password reset

I’m trying to login to my att prepaid account to pay my bill but I keep getting the error “the system cannot reset your password at this time. call 611 for help.” I have the SIM card in a hotspot box so I can’t call.

Questions

18

1

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What's my Account number

I need my Account number

Questions

22

1

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iPhone features and unlock issues on prepaid

I'm a longtime AT&T prepaid user, going back to 2007. I purchased a new iPhone SE (the 2020 version) last December and am having a couple issues. The phone was activated on December 4, 2021 and the phone's IMEI was updated on my account on December 9 through the paygonline.com site. Since I g

Questions

17

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My ATT pre-paid mobile is showing way too much internet usage, I don't use that much

ATT is showing me that i have used 8 GB in less than 12 days. I am new to ATT but I know I have not used it to this extent, whats ATT's deal? I have restricted all my apps not to hook up unless on wifi, and I have never used this much dat, I was averaging 3 GB a month on my previous carrier...Are yo

Questions

43

7

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Hotspot

Earlier today I purchased a 5 GB hotspot and without notification it was taken from me before I finished using it I still have proof of payment & my usage. I want a refund.

Questions

27

3

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MVNO with ATT prepaid phone

Trouble shooting connection with ATT network from MVNO with ATT Prepaid phone

Questions

22

1

0

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