Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Prepaid call center went home more than half an hour early and your webpage for online payments has been broken since last year

I just tried to change my payment info online, but when I go to make a payment, paygoonline asks for a different password than the one I use to sign into AT&T. I tried to get a temporary password or pin number from this page but no matter how many times I try, it won't accept my Captcha input. I

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how can I get unlimited mobile hotspot data?

I am currently living off the grid and do not have access to Wi-Fi satellite, fiber, net work, or any other type of high-speed data so I have been using my mobile hotspot data. I have the unlimited premium plan and used 50 gigs then added another 50 and used that and now I have added another 10 and

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Acquiring port pin

I have tried calling *port and utilizing instructions on att web site and neither work for me. How do I acquire the 6 digit pin to port out of ATT? I've been told it's my account pin but it's 4 digits. I don't want to screw up and create a multiple day fiasco trying to port. Any help would be apprec

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Receiving SMS in Uk

Hi, I currently have prepay sim. I’m due to travel to UK for a couple of months and I need to be able to receive texts whilst I’m over .. two factor authentication etc.. Do i need a specific plan for this. Don’t need calls on sms texts. Thanks in advance 

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after activation with transfer from other carrier to att,cannot login paygoonline

As subject, always information invalid

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Billing

I canceled almost two years ago when leaving the country and have not used the prepaid service. How do I get AT&T to stop billing me?

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Unlocking my device

I bought my phone from Dollar general never put service on it cuz I used Wi-Fi now I need service but don't want to use at&ts service

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Account number

Where can I find my account number

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AT&T Prepaid maximum account balance

What is the maximum account balance you are allowed to have on an AT&T prepaid account? I have heard different amounts such as $500, $700, and $899. Also what will happen if you go over the limit? Thanks.

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AT&T prepaid activation issues

Hi AT&T, I've been encountering a lot of issues trying to activate my AT&T prepaid eSim. Despite following all the instructions on the eSim activation guide, and attempting to activate it through att.com/activateprepaid, I have been unsuccessful in doing so. Upon clicking the link provid

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Who can I speak to about an easement on property I am buying?

I am closing on a parcel of land that had a ATT easement from 1900s (land easement says Souther Bell Telephone and Telegraph Company). The city is asking to but a 8ft sidewalk in the area and I need to get written permission (or denial) from ATT to proceed with the hotel project. This is the require

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"Hit a Snag" error message when accessing Call Protect Feature in ActiveArmor

Everytime I try to access the Calls feature of AT&T's ActiveArmor app, I receive an error message stating "We hit a snag: That was unexpected. Let's try again." It is not blocking any calls and not allowing me to reverse look up numbers. I have tried deactivating the app to uninstall, then reins

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AT&T Roaming Hot Spots

I could swear that I saw somewhere that if you were an AT&T U-verse Internet subscriber that you might have some kind of ability to hook up to AT&T Wi-Fi "hotspots" located at various places scattered around the city (Fort Worth, Texas to be exact). Is there a list of where these hotspots ca

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wifi calling security issue samsung

SECURITY issue with samsung phones it is recommended to turn OFF wifi calling. scrippsnews reports how-to-turn-off-wi-fi-calling-on-android-to-combat-hackers  NOW, question - how do we get informed when this security flaw is patched by samsung, since it strongly affects many samsung model

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Change account manager

How do I make myself the account manager if someone else signed in first?

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what happened to my alert on laptop re phone alerts

I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer.  I could also see if it had spam usually indicating the number(s).  This way I did not have to worry about using my minutes on my 35 cent a minute plan to

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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