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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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$55 autopay

I have had the $55 autopay plan for a couple of years now. Every month I get the following message, “AT&T Free Msg: Your AutoPay payment of $55.00 plus taxes & fees will occur in 2 days on 2021-05-23. The amount will be lower if you have money in your account.” then regardless of always h

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Auto Pay

Do you still have to make a payment if you are enrolled in autopay? I received a text saying that the amount will be lower if you have money in your account. I thought they would just take it out of my bank account. What does this mean

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ACP

I recently got accepted for the ACP benefit, but my original plan was the $40 a month. I need to switch my account to the $30 a month so ACP can pay for the entire thing.. If I switch my plans over with it still pay for it or will I have to come out of pocket $30 since it's being "renewed"

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Accepted Solution

SOS no cellular. Not SIM cards . No support

Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did back

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Email-to-SMS gateway not working for prepaid

Switched to AT&T prepaid. Cannot receive text from email via [email scrubbed] nor via @mms.att.net.  Response code 550 -Recipient could not be reached.  I can receive email from text (shows @txt.att.net address in From field) but the failure code is the same if I hit reply.  T

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delete credit card from account

I have added a second card to my prepaid account and want to delete the previous credit card. The option to delete an existing card is greyed out. Any ideas on how to get this done? Bruce

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Prepaid Multi Line Account

My bill was successfully paid through auto pay, and the primary line on my prepaid Multi Line Account is active and working. However, the member line on the account isn't active, though upon examining the website, as well as calling 611, it shows that the line is active and up to date. I went throug

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Account Locked - No Resolution

I've been trying to access my prepaid account for the last 2 days. The website says my account is locked and to call customer service. I called today and the rep wasn't able to help me. I asked for a supervisor and eventually hung up after waiting on hold for 20 minutes. Can someone help me access m

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Wireless calling with ATT is supported internationally

If I use ATT Wi-Fi Calling while roaming internationally, will I be charged for incoming calls? AT&T Prepaid Elite Unlimited plan is what I'm using right now while traveling to Republic of Ireland. Since I have not purchased any international day passes, I have put my phone in airplane mode. H

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Wrong email as first time purchaser

I recently purchased a prepaid plan for 1 year. As a new customer, I need a number and SIM card, etc. I just realized that I entered the wrong email (forgot a digit) so I haven’t received any confirmation of my payment, or any details on how to activate. I have no account set up and am unable to get

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Fold 3 Defective Screen AT&T will not honor replacement

Wondering if anyone has dealt with the same issue. Bought a Fold 3 in October 2021.  Screen cracked and separated on the folding part in June '22.  Was told that there was no Samsung service center around to fix the screen and that I had an option to send Samsung my phone for 3 weeks to f

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 • Wireless

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recovering stolen number

My landline number was stolen and transfer to a cell phone. Have sent information to ATT twice only to get another phone call saying they cannot complete recovery and my file is not there. Who can I contact to find out where my number went and to whom as this is part of identity theft case.

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 • Home Phone

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Overpayment after upgrade

I have a business account. 6 devices 1 watch and 2 chrome books. I recently upgraded 3 out of the six. I paid off all installments except for 1. I am now being charge for 4 upgrades and 3 no return fees I received 3 upgrade phones and 1 return label as expected. The customer service is horrible over

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 • Wireless

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Trade in has been in “transit” for almost a month

I shipped an iPhone 11 back to AT&T for trade-in using the supplied label …. According to USPS, the iphone was delivered to the “agent” - Pitney Bowes, on 2 Nov 2022. Tracking number is { {Payment Card Number detected, text hidden}} 3806 34 (image is attached from USPS. Pitney Bowes site indicat

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 • Wireless

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HBO Max with Plan

My att account says I have acces to HBO Max free of charge with my plan but when I click the add HBO max button it takes me to a page where they charge me for the add-on. When I try logging in through HBO Max directly and selecting provider they tell me they cant "verify my subscription." How do I f

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 • TV

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Phone not reading sims card

Unable to make or receive phone calls and text messages

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.3K

8

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

496

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Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

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