AT&T Roadside ASSISTANCE COMPLAINT

PSA:. IF YOU HAVE AT&T ROADSIDE ASSISTANCE, CANCEL IT NOW!!

Broke down last night at 8:30; 14 miles from home, call AT&T Roadside (which I've been paying for monthly for the past 12 years and used once several years ago)get through after about 10 minutes, give all my info, ect. Looks like we're good to go, now just have to wait for a call back for them to find a tow truck company and get an ETA. An hour and a half later, I receive the call! "We've located a tow company, but weren't able to find any companies within our system, so your portion of the tow is going to be $320, now I'll need to secure that payment before we send them out" WHAT?!? Needless to say I cancelled the call after a much heated conversation. If I just called a tow company without any roadside, I'd be looking around $150 (hook truck and 5 miles-$125 then $4 a mile)

I then made a call to AAA at 10:O0pm asked if I sign up now, if my coverage starts immediately, "Yes, it does, but you won't be able to use your Plus coverage for seven days, but Classic coverage is available to you immediately (hook up and first 3 miles)PERFECT! One phone call, got my Plus Membership; $79 and the same man delt with getting me a tow. 11:01, he's there, finally I can get home!! Got me and my car home, pay tow $28 for extra mileage; total $107 for tow and coverage for a year:. THANK YOU AAA FOR SAVING MY NIGHT!!