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Account Features

Account Features

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What charges to expect while using the International Day Pass?

I traveled to Canada from the U.S. in April 2022. I used the ATT International Day Pass and was expecting no charges other than $10/day.  When I returned and saw my bill, I was also charged $1/minute for a phone call I made.  I'm not sure if the charge was for a call I made to a Canadian

Questions

19

2

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Roadside Assistance is a SCAM

I have paid for roadside assistance for nearly two years without using it. Tried to use it yesterday for a tow from the road to the service center which is 3.2 miles away.  After waiting an hour, was told that I would have to pay 59 out of pocket in addition to the coverage.  Was told it

Questions

8

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0

New SIM card for existing device, plan, and number

I signed up for a data-only tablet plan but very stupidly broke the SIM card I received. A new one was supposed to be sent, but after 2 months of delays AT&T cancelled the order (so I’ve been paying for a service I don’t actually have). I bought a different AT&T SIM card elsewhere but have b

Questions

18

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0

Accepted Solution

Official Solution

Block text message spam with Active Armor?

I occasionally get text message spams. Does Active Armor also block text message spams in addition to phone call spams? If so, how do I add/report a text message as spam and block the phone number without having to add the phone number manually in Active Armor? If I go into the call log to report th

Questions

121

15

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Fraudulent surprise combined account with Direct TV

I have an ATT mobile account. I want to payoff my phone and leave ATT. I cannot because a fraudulent "combined account" is linked to my mobile phone. I cannot view it. ATT cannot uncombine it. I cannot payoff my account. Direct TV shows no account for me. Direct TV has me counted as a viewer fraudul

Questions

17

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The Active Armor support for iPhone

There is no way to report bugs about the Active Armor app. There is no useful links to do so: - Active Armor's Settings -> Help gives https://www.att.com/support/article/wireless/KM1185527 - App Store -> Active Armor app -> App Support gives the same URL It is not giving any means to a

Questions

10

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Accepted Solution

Where is Active Armor "app support"?

The Get Help section of the Active Armor app redirects you to the following site if you are having issues:Fix AT&T ActiveArmor mobile security app issueshttps://www.att.com/support/article/wireless/KM1185527In the FAQs at this link it says:Where do I report problems with the AT&T ActiveArmor

Questions

37

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Active Armor is falsely marking 3rd party VPN as a threat

I have started using Active Armor and have been quite happy with the app. However, I have come across one issue that appears to be a bug. I have two different 3rd party VPNs installed on my iPhone 13 Pro Max outside of the one that is installed by Active Armor. One is OpenVPN that I use to connect t

Questions

29

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rewards

I log onto the rewards website and it says there are no rewards, however I was supposed to receive 3 gift cards. Website said to check after 45 days, today is day 46. It's so frustrating you guys make this a labyrinth but when joining it's explained as a simple 2 step process, when in reality I have

Questions

49

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HBO Max activation issue

We recently updated our plan to the AT&T Unlimited Elite plan and it says HBO Max is included with it, however when i look into support, it says to go to the tile on a desktop on the main page. There is no tile for that, so I do not understand how to activate it.

Questions

57

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Closed

UNREASONABLE PERMISSIONS FOR VISUAL VOICEMAIL

I ATTEMPTED TO SET UP THE VISUAL VOICEMAIL ON MY NEW S7. IT REQUIRES ME TO GIVE "ALLOW VISUAL VOICEMAIL  TO ACCESS PHOTOS, MEDIA, AND FILES ON YOUR DEVICE?" WHY DO I NEED TO ALLOW THIS? I NEVER HAD TO USE VM IN THE PAST. I AM CHATTING WIHT ALBERT WHO ASSURES ME THAT VISUAL VOICEMAIL WILL NOT ACCESS

Questions

1.1K

4

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Accepted Solution

Official Solution

AT&T Call Protect Whitelist

How can I whitelist a number that is incorrectly marked as spam?

Questions

474

9

0

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