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Account Features

Account Features

Learn about all the account features available to you!

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Free hbo max stopped working

Free hbo max stopped working

Questions

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Downloaded App

I downloaded an app a couple of years ago, at least, that kept your phone from ringing if the phone number was not in your contacts. But, it does show up as a missed call. This app was a feature that ATT provided. Now, I would need to remove the app but I have no idea how to find it much less remove

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Help

I've already been approved for the ACP program but, it says at&t will call or text me with instructions on what to do next. The only problem is I don't not have a phone number at the moment. So what do I do???

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11

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Too difficult to compliment an ATT CSR

I would have liked to compliment an ATT CSR for a great job but could not find anywhere on the ATT site to do it. The fact that I am filling out a form to describe the negative customer experience I am having trying to provide feedback about a positive customer experience compounds the irony. 

Questions

13

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Active armor sec app

Why would my application count go from having 568 apps to having 900 something apps wo me adding all those apps? I understand it could raise a few apps cause of new system apps or few games I could've downloaded. But to over 100 apps! Please help?

Questions

55

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"Request number" What is this? I got the IMEI and the next field asks for "REQUEST NUMBER". What?

"Request number" What is this? I got the IMEI and the next field asks for "REQUEST NUMBER". What is this? I have put in the phone number +country code, w/o +country code, the IMEI again, nada. HELP. I wanted the status cuz it might already be unlocked and i wish to know. thank you.

Questions

23.4K

4

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VoLTE, Voicemail Password requirement

to at&t Employees: FeedbackWish the engineers would fix the Voicemail system to recognize when VoLTE is calling the Network / System recognizes the phone number of the customer who is calling it.. Evidently, it doesn't currently and asks for the password.. pretty inconvenient

Questions

29

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Accepted Solution

International calling

I have international calling on my phone. But every time I try to call from the Bahamas ( where I live) it tells me I can’t make the call from here.  

Questions

28

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No functional way to swap esim from iPhone 14 to Galaxy Note20 Ultra!

I bought a 12 Pro Max a while ago for work. When I'm not working I pop the sim card out of the iPhone and into my daily, a Note 20 Ultra. I ended up upgrading to the iPhone 14 recently even though I was hesitant because of the esim, ONLY because ATT said they have a way to swap the esim back and for

Questions

154

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Towing for tire pressure issue

Ask for air tire pressure issue so I can drive my car without having a flat the first response came without air pressure tools and the next time the towing was to respond it was over a three hour wait when they promised within 45 mins of the call I finally called them and they just apologized for th

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29

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Mi Samsung s21 ulta G998USAS4BUKK sin actualización

Tengo un s21 ultra desbloqueado pero desde diciembre del año pasado no recibo actualización alguna, no se actualizará a Android 13

Questions

 • Wireless

2

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Wireless DVR rebooting itself every night at EXACTLY the same time!

95% of the time.....my WIRELESS DVR will reboot itself at 1:00am (actually 1:01am according to Alexa). WHY?  I've had techs come out for the past 7-8 YEARS and they cannot figure it out.  I would say that about 40% of that 95% I have to physically go into the living room and reboot the AC

Questions

 • TV

4

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My AT&T, high-speed Internet is hacked with a bow Bogan ip address

203.0.113.42 that’s the Hacker I believe or 99.35.19.134 can anyone help me to find out where this this is playing to where it’s coming from I know it’s hacking my AT&T modem that be BG something 700 it’s a Motorola me by Motorola. It’s a model it’s a modem and I am U-verse modem gateway? He’s b

Questions

 • Internet

8

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ACP

I recently got accepted for the ACP benefit, but my original plan was the $40 a month. I need to switch my account to the $30 a month so ACP can pay for the entire thing.. If I switch my plans over with it still pay for it or will I have to come out of pocket $30 since it's being "renewed"

Questions

 • Wireless

7

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Wi-Fi calling on prepaid plan

Currently in Canada and using a compatible device (iPhone 13 Max) and eSIM but cannot seem to get Wi-Fi calling. Is it even possible on prepaid? Can anyone please guide on this? — I tried to enable it and toggle it etc. it’s simply not working.

Questions

 • Wireless

6

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Why is it so hard to see my order status page?

I ordered fiber over a week ago and it says package is shipped and all im trying to do is track my order but i keep getting redirected to the troubleshoot and repair site and says it cant access it over and over again. Getting anywhere on this god forsaken website is a nightmare. Redirects and cons

Questions

 • Internet

7

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Trending Accepted Solutions

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

1.7K

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Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.2K

8

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

493

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Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

344

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Accepted Solution

Android 13 | One UI 5 | Samsung Galaxy S22

I have SM-S901U ATT unlock. When will the update come to my smartphone? Friends with SM-S901U1 ATT have already received Android 13.

Questions

 • Wireless

289

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