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laurak54
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New Member

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14 Messages

Wed, Dec 1, 2021 1:44 AM

Uverse App is dead on all devices

Help! For over a week we have been trying to use the UVerse app with no luck.  I have reset passwords.  I can access my att account online but not the uverse app.  We get an error message of "LOG IN REQUIRED Please log in with your U-verse Member ID (email address).  

I send the 'forgot user id link and get the same email addresses returned to me that I am trying to use.  

Other error message I get it 

LOGIN ERROR  The member ID and/or password you entered does not match out records. Please correct you entries and try again.  For your security, your account will be locked after multiple failed attempts. (201).

I  have deleted the apps and reinstalled with no luck.  Your help department when I called said there was a known log in issue that was being worked on.  It would seem ATT could fix an app error faster than this.

I am especially at a loss without the Uverse app to watch my shows while my husband is watching football.  

Is there any hope or do we need to switch providers  I am horribly frustrated by the delays in getting this service fixed. 

HELP!!!!!

New Member

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2 Messages

7 m ago

Hi there, I also found out that my uverse app not working anymore.

ATTHelp

Community Support

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192.1K Messages

7 m ago

We're here to help get you logged in, JWhite001!

 

Just to clarify, when trying to login are you using your U-verse Member ID(not your Access ID)? We are currently experiencing a known issue that our engineers are working on, and the current workaround is using your U-verse Member ID to login to your application.

 

Have you tried re-downloading the application, or clearing the cache on your device? This can often times resolve your concern by refreshing the information it uses on your device.

 

Please let us know. We look forward to hearing back from you!

 

Donovan, AT&T Community Specialist

laurak54

New Member

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14 Messages

7 m ago

jwhite001! check my other post on how this was finally solved.  I was using the right UVERSE Member ID - same one we have used for several years.  I'll look for the link to my post 

laurak54

New Member

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14 Messages

7 m ago

my response on how this was eventually fixed is here -

https://forums.att.com/conversations/uverse-tv-account/uverse-app/61a7f6e5d2da7a2afa794049?commentId=61acc0ece105e0646e399f5d

New Member

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2 Messages

6 m ago

I hope macys insite it works fine mypascoconnect now.

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