U-verse TV Account

U-verse TV Account

Learn how to manage your U-verse TV account.

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U-verse App - Can't login 994 Error / Member ID drama

Hi, they had to cancel my account and recreate it when they added new equipment and attempted to upgrade the fiber account. All the devices work fine now although now I cannot login to the app.  It's saying "Logging in with this AT&T Access ID is not longer supports.  Please log in wi

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103

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U-verse mobile app

I recently installed the latest U-verse app, version 6.6.2 build 120, on my iPhone. It no longer keeps me logged in for more than an hour,even when I check the box to keep me longed in. The previous version did not make me check a box to stay logged in and it never logged me out. Also the remote con

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Dvr

I broke my USB port on dvr, can it be fixed happened months ago? And is there a charge?

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Being charged for replacement receiver box lost in the mail

I found a $150 additional charge on my ATT Uverseve bill this month for a replacement cable box not being returned. The box was lost in the mail and ATT sent us a replacement one which we did receive and then used the box to return our broken cable box. We were told there would be no charge for the

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1.7K

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Call back appointment from your customer support didn't happen

I called you several days ago to discuss my UVerse account. The wait was too long to continue on hold, so I was asked if I wanted a call back and I was scheduled a call back at 3:15 PM.  NO ONE EVER CALLED!  Why not???  

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ATT Property Claim - Referred to Sedgwick claims examiner not responding - need resolution

I have a property damage claim with ATT - 2009000630-01 On July 27th I had an overflow issue in my house.   The cause was a hole in the main sewer line of my house caused by ATT fiber optic cable.   Damage was repaired and cost me $4,100.    I was assigned to a Sedg

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Can remote login for directv stream shows be omitted?

claudettesingletonsbcglobal.net As I am getting older, it's difficult for me to sign into directv stream on my tv using the remote control. Every so often, I can't watch any shows unless I sign in using my email and password. Can signing in remotely be omitted permanently? Why can't I just turn the

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signing into my account and having to change password EVERY time

Every time I try to sign into my account to pay my bill it says I have had too many attempts at signing in. I have only done it the one time.  Every time I have changed my password and was able to get in to pay my bill. It's really the ONLY time I sign in. This last time I got so disgusted th

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UNCASHED CHECK

I have a refund check from AT&T, but the check is currently expired as it now has passed more than 180 days from the issue date. Would it be possible to have a replacement check? and what will be the process?

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Charge is for wrong person

Hello AT&T manager I called before few months ago and promised to be removed it. Let me tell you what is exactly happened. I moved to a condo around September 2022. The condo association provided the cable tv. It’s included in my association fees. Then the association changed At&T to Xfinity

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Next phone upgrade

So I turned in my iPhone 12 to upgrade for the 14pro max and I was supposed to mail it in but I wasn’t sure how to get a label so I turned it in a one of the AT&T stores. The stores sent the phone in but for a month they said they didn’t receive my phone yet and was gonna charge me so I filed a

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 • Home Phone

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

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 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

16

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

Questions

 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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117

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Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

287

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Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

274

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Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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