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mrmachost's profile

Contributor

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2 Messages

Mon, Nov 26, 2018 7:01 PM

Moving out of apartment and need to put account on hold for several months

So I am moving out of my apartment at the end of the month. I do not move into my new apartment until the beginning of the new year. Which is a month away. Is there a way for me to put my account on "HOLD" and pay a small fee or do I just do the Moving to new address and schedule for the installation and pay a full months bill when I am not using the service? 

Responses

Contributor

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2 Messages

3 y ago

To mythoughts,

 

I have AT&T U-verse TV U200 and Internet 18 and I have just payed off my bill of $167.50. What is ETF?

New Member

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2 Messages

10 m ago

Do you still provide this service? Now I stay in 2 bedroom apartments forest hills, the best place for me and my pet. I love it because they received me during the quarantine and this apartment is one of the best where I have ever lived. I'm very happy with it. The neighbors are quiet people. There is a beautiful view around. However, the big problem is in router which was installed wrong by stupid guys. This doesn't work at all. Now I wait to come someone to change it with a new one. Thanks, that the owner is receptive and solves fast all the problems.

(edited)

JefferMC

ACE - Expert

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24.1K Messages

10 m ago

There is a way to put your service on hold.  However, doing it during a move can cause issues.  You may find that you cannot move back into an AT&T U-verse-serviced property when you expect to, which can complicates matters.  There are minimum and maximum times you can stay on suspended service.  And there is still a monthly per-service charge.  If you're leaving the country for 2 months and know you're moving back into your same home, this is a reasonable things to do.

I've seen multiple reports of users who have done it when moving and found several issues when:

(1) Future Home not ready on time, need to cancel and equipment in storage and can't be accessed.

(2) Future home doesn't have AT&T available and you've paid for months for nothing.

OTOH, this may let you keep AT&T U-verse which you otherwise couldn't install new (maybe not).

ACE - Professor

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5.1K Messages

9 m ago

...back when I thought Internet 18 was fast and the internet speeds had names like Basic, Ultra, Max and Pro.

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