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philliptao's profile



1 Message

Friday, April 6th, 2018 10:02 PM

HBO Go activation says my subscription does not include HBO

I have HBO as part of my Uverse TV package.


When I try to activate HBOGo, I get the following error:


It appears that your AT&T U-verse subscription does not include HBO.

HBO GO is available free to AT&T U-verse customers who subscribe to HBO. If you believe that you received this message in error, please contact AT&T at 1-800-ATT-2020 or visit

If you would like to sign up for HBO, you can do so directly from your television by going to channel 9910 and following the instructions. You may also call AT&T directly at 1-800-ATT-2020 or visit

I've uninstalled and re-installed the HBOGo app, and restarted my Apple TV and my computer. Neither of these fixes anything.

Community Support


225K Messages

6 years ago

Hi there @philliptao,

Welcome to the Community Forums! I am sorry to hear you have not been able to login to your HBO account on the HBO App. I would be glad to help!

First you want to do is verify you are using the correct email address to log in. You can verify it here.

Also, there is a limit on the # of devices that can log in and this will prevent some devices from logging in.

  1. Reset your password.
  2. Reset the device.
  3. Delete cache. Varys on phone, browser or device operating system.
  4. Uninstall and reinstall the app.(if you are using the app)
  5. Verify you have the latest software on your phone, tablet, and browser.

If you are using another U-verse internet connection besides your to login, this can cause a minor issue. The system has been setup to auto-log you in while you are at home. If you log in using another U-verse internet account, step 3 is a necessary.

Let us know if this helps or not.

Linda, AT&T Community Specialist

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