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Accidentally linked my friend's HBO Max account to my att account

I accidentally made my friend's HBO Max service provider my att wireless account. I wanted to unlink it and make my own HBO Max account for my family to use but cannot find a way to unlink the service provider on either end. I have looked through a lot of forums going through both HBO and att and th

Questions

740

3

0

Can't access HBO

Originally I was able to follow the steps for the hbo. I factory reset my phone and when I tried to watch hbo again nothing worked. I've gone through the verification process a dozen times and it wont work. I did the phone verification and its asking me to pay extra for direct TV which I don't want.

Questions

212

0

0

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HBO Max subscription cancelled notice

I have followed through on the "canned" suggestions by the ATT reps to uninstall, clear cache, power down, power back on etc. Still did not work. Went to HBO Max through ATT weblink, logged in under provider, it recognized my ID, went to select the show i was watching on sunday, only to circle b

Questions

197

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

79

4

Closed

Lose free HBO Max if I upgrade to Internet 2000?

We currently have Internet 1000 which includes Max streaming. I was going to upgrade to Internet 2000 today but when I started that process online it told me I would lose my Max streaming if I upgraded.  Sure enough, this FAQ here - https://www.att.com/support/article/u-verse-high-speed-intern

Questions

219

8

0

Dolby Atmos and 4K UHD not working on Max

I have a subscription to Max through my AT&T internet. It used to offer 4K UHD and Dolby Atmos for certain shows and movies on Max.  I am no longer getting that.  How do I get that?  I would like to upgrade to the Ultimate Tier of Max to get those but it says I have to do it thro

Questions

804

2

0

Unexpectedly-terminated HBO Max subscription (included w/ Fiber 1000)

I signed up for the Fiber Internet 1000 plan in Dec 2021, and had setup, accessed, and been enjoying the (included) HBO Max subscription for nearly a year. Then suddenly in November 2022, HBO no longer had any knowledge of my HBO Max subscription and thinks it's expired. My AT&T Fiber plan docum

Questions

287

2

0

What happened to my Max subscription?

I seem to have lost my Max subscription. I have an AT&T Unlimited Premium® Plan, and it has always included Max (previously HBO Max) for years and all of a sudden it's gone from my plan.  Was this intentional by AT&T?  It was supposed to be included for the life of my wireless pla

Questions

2.2K

5

just adding HBO to u-verse account

I have U200. I just want to add HBO and not upgrade the package I have. Very happy with U200 and don't want to pay more but just for HBO. Is that possible?

Questions

18.6K

6

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hbo access

Can't find how to reactivate free HBO that came with wireless unlimited

Questions

46

1

0

Can't login to HBO Go, says I need AT&T Watch service

I am trying to login to HBO Go on a new device with my AT&T credentials to use my HBO service that I have been receiving as part of my unlimited service. Everytime I go to login, it says that it is not part of my AT&T watch package. I never signed up for AT&T Watch service, so I am no

Questions

49

0

0

Cannot seem to access my FREE HBO attached to my Unlimited Elite Plan.

I have the Unlimited Elite Plan with free HBO, when I log into Watch TV app or HBO Go I get an error. I have tried my same login I use for the AT&T app. It fails every time. What to do?

Questions

49

2

0

Hbo max sign in

I have the wireless unlimited premium plan which means I should be eligible for Hbo Max for free but when I go to the MAX app to sign in, it says my subscription cannot be verified.

Questions

30

1

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FREE HBO Trouble

I just upgraded my wireless package that includes free HBO. But when the system checks my wireless number it shoots back that "We're Sorry, but your number isn't eligible".

Questions

41

1

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Lost access to max

I have the unlimited plus plan that came with hbo max, I haven’t changed my plan, I spoke to max support and was told that probably my max account was unlinked from my Att login. Please help

Questions

42

1

0

HBO Max Can't Verify my Subscription through Wireless Elite plan

I changed my wireless plan to the Elite level about a month and a half ago which includes HBO Max. The day I switched I was able to login into HBO Max and it's been working great until about 4 days ago when everything just stopped working on all my devices including PC, Iphone 12 pro, and TV. 

Questions

68

0

0

HBO Max and AT&T Fiber 1G

So, didn't realize until after signing up for AT&T Fiber 1G that HBO Max it's only a 30-day trial. I think it's a little misleading to repeat in the advertising and even after you log into your account and only mentioned on one page that you get HBO Max is only included for a month.  But

Questions

91

0

0

HBO Max Rebrand

Hello, I have the AT&T Unlimited Elite plan with HBO Max included, since HBO is rebranding is there any word on what is going to be happening to the subscriptions provided by AT&T? I would be very sad to lose this service as I use it quite often.

Questions

127

1

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HBO Max not available

My internet stopped working, so I had to have someone come out and fix the issue. After they fixed the issue, they also changed my internet subscription and hbo max. So after I tries a few agents to explain that my service had been changed without my knowledge and not my doing. The internet was cha

Questions

24

1

0

hbo max

I'm trying to activate hob max and I can't seem to figure out how?

Questions

133

1

0

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