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Cecmark's profile

1 Message

Friday, August 4th, 2023 2:17 AM

Lost access to max

I have the unlimited plus plan that came with hbo max, I haven’t changed my plan, I spoke to max support and was told that probably my max account was unlinked from my Att login. Please help

Community Support


225.6K Messages

4 months ago

Hello, @Cecmark! We understand how frustrating it can be to not be able to access Max (formerly known as HBO Max).


We do need a few more details to provide the most accurate information:

  1. How long have you not been able to access MAX? This way we can determine if this just happened or has been an ongoing issue.
  2. How are you accessing the Max app? Please specify if you are using your mobile device, tablet, Smart TV, or computer, so we can provide the correct troubleshooting steps.

We look forward to your response and thank you for contacting the AT&T Community Forums!


Rachel, AT&T Community Specialist

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