New Member
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2 Messages
AT&T fiber 500, Galaxy S21 ultra & YouTube problems?
I have a S21 ultra, and AT&T fiber at home. When I am at home, the YouTube app will work for a few minutes, and then it starts to buffer. The entire YouTube app acts as if I don't have an internet connection, and then wifi icon in the top right corner displays the exclamation point next to it, and says connected but internet may not be available. It kills my device wifi connection. I have to close out of YouTube, and turn the wifi off and back on for it to work again.
We also have a S9 in the house that has the same problem.
But my Samsung smart tv has no problem with YouTube, nor does the iphone in my house.
No other app such as Netflix or anything else that streams causes this.
I don't know if it's the phones or the At&T fiber, since YouTube works on mobile network, as well as any other wifi network. But everytime I try to Google for help, I cannot find anything.
Does anyone else have similar problems and/or solutions?
ATTHelp
Community Support
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231.9K Messages
2 years ago
Let's get YouTube working on your phones, @tensigeka!
You'll want to try restarting your gateway to see if that helps. It will refresh your connections.
We also recommend uninstalling and reinstalling the app on your phones. Since you don't seem to be having problems with any other streaming services, it's likely either your phones or the app itself causing this.
Please let us know if this helps!
Raiden, AT&T Communtiy Specialist
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