New Member
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6 Messages
Cannot Sign-In with Unlimited Elite Plan - Customer Service unable to help- "We need to verify your subscription loop"
Spent 5+ hours with att support in various departments and they keep bouncing me around to Technical Support, Advanced Technical support, Password Support, ATT Watch Now tv support , FAQ pages and one of the reps even told me to go to a ATT store to figure this out. Seriously, I was sold and upgraded to ATT unlimited Elite plan saying you get HBO Max included and after 6 weeks they still cannot figure out on how to get me to be able to login ?
All paths including startwatchinghbomax url , verify , att watchnow url to resetting password, nothing helped and one rep told me you are not eligible because you have unlimited Elite membership :)
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We need to verify your subscription
Here are some things to try:
- Follow these detailed steps to confirm if your plan is eligible and take action to get HBO Max™.
- Explore the HBO Max™ sign-in FAQ for more answers.
- Be sure to sign in with the user ID and password that gives you access to HBO Max™.
lintbrush
New Member
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1 Message
3 years ago
I've got the same issue which is insane ecause I keep getting these messages from AT&T by SMS:
AT&T Free Msg: Did you know HBO Max comes with your Unlimited Elite plan? To start streaming, just go to att.com/DownloadHBOMax and sign in using your AT&T user ID and password. Compatible device req'd.
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ATTHelp
Community Support
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231.9K Messages
3 years ago
Hi @lintbrush, let's take a closer look into getting you access to HBO Max with your Unlimited Elite account.
We would need a little more information from you to be of further assistance:
You may want to call AT&T and ask to speak with the Digital Assistance Center. Here they will be able to ‘re-synchronize’ your my AT&T & HBO Max accounts, so that you can log into HBO Max using your my AT&T credentials.
We hope this information helps, and thank you for reaching out to the Community.
Jeff, AT&T Community Specialist
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