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I have had no phone service off of wifi for 13 days straight

I had my phone plans changed to apply a ACP credit to it as ell as downgraded to their starter plan. Once that happened i lost the ability to make/ receive calls and text when im not on Wi-Fi. When i trey to make a call im presented with a message that says "Your phone's not registered on a network,

Questions

 • Network Coverage

17

3

0

Connection Problem or Invalid MMI Code

Apparently my sim card is active (paid fee on phone on and they said it was active), but when I open the phone up I get a 'Connection Problem or Invalid MMI Code', prompted to 'Sign in to network: AT&T' but when I try to sign in I then get invalid web page, and can't make or receive phone calls

Questions

 • Phones, Tablets & Devices

20

3

0

Can anyone in ATT help me?????????

I am trying to get new service as a new customer. I am a US Army Soldier who is deployed overseas right now. I have tried to order a new phone and service 6 times and each time the order gets cancelled. I have done the "ID verification" each time to prove that I am who I claim I am. I have done 3 on

Questions

 • Wireless Account

5

1

0

Transfer Number Error

The site said my number would be transferable, but never gave me the option to transfer it when activating my new sim card. I really need my old number. Everything I have to deal with is associated with that phone number. Please help ASAP.

Questions

 • Apple

13

2

0

Change email

Don't have access to my old email I want to add new email address to my account

Questions

 • Online Account Access

7

2

0

Unlocking phone sim for deployment

I have spent the last 2 days on the phone for 6+ hours trying to speed up my unlock. I’ve done EVERYTHING. Requested the unlock, sent the military orders. Waited for 48 hours. Called the military support line that AT&T offers. Nothing. Absolutely no help. Half of the people I speak to either doe

Questions

 • Device Features

14

3

0

Can't Get Pin Sent To Activate New Prepaid Account

I'm trying to set up a new prepaid account. I've inserted the sim, go through the steps saying everything is set and "Your SIM card is active." But when I click continue, I get this message: "The information provided is not valid. Please try again or use Send Another Temporary Password." So I try

Questions

 • More AT&T PREPAID Discussions

9

1

0

Forgot password

Forgot my password it asked security questions I answered what I had wrote down but it says it's wrong I can't figure out what my favorite hobby is so I need help

Questions

 • Online Account Access

9

1

0

Accepted Solution

unlocking network provider lock

SIR I HAVE PURCHASED AN IPHONE 11 PRO FROM A PERSON WITH COMPLETE ACCESSORIES AND BOX AND I DIDN'T KNOW THAT IT HAD A CARRIER LOCK/ NETWORK PROVIDER LOCK SO NOW I WANT TO UNLOCK MY PHONE FOR OTHER CARRIERS THAT ARE WORKING IN MY COUNTRY. AND I HAVE REQUESTED MANY TIMES ON AT&T WEBSITE FRO UNLOCK

Questions

 • Apple

14

2

0

want to pay off my phone installment plan, but will it affect just my phone or the other phones within the account?

Hi, so my phone is under my mom's family plan/account and I finally decided I wanted to get out of her account and open a separate account. I also don't think I will stay with this service and change to another company. However, my phone is currently being paid in installments, and I will like to pa

Questions

 • Wireless Account

13

2

0

$350 non return fee charged, when it was returned?

I’ve never had a issue with AT&T for the past couple years. On may 1, I started a claim to get a replacement phone due to the many times I had dropped my original device. By the 3rd, I received the phone, switched sims, transferred my information over and mailed in the phone by May 12/13 (I trav

Questions

 • Wireless Billing

23

2

0

Closed

List of AT&T contractors

Where can I find a list of ALL AT&T contractors?

Questions

 • Data & Messaging Features, Internet Tethering

16

1

0

Blacklisted phone - Customer Support NO HELP

My iPhone has been blacklisted by AT&T. We spoke customer service over 48 hrs ago. They said it would be taken care of in 24 hours. Nope! Still doesn’t work. Visited the AT&T local store. Had the AT&T employee help me with customer service. They canNOT or would NOT tell me WHY my phone i

Questions

 • Apple

18

1

0

$800 trade-in promo problem

I traded In 2 iPhone X at the ATT store. I was Told I would receive $800 for each. The $800 would be credited each month at $22.23 per month. I have received 5 of 36 credits. On my current bill there is NO credit on either phone.

Questions

 • Wireless Billing

70

6

0

I can't unlock my phone.

My mobile phone was purchased at eBay three years ago. Before the owner did not tell me that he had not paid the staging plan, and I couldn't contact him now, which caused me not to unlock my mobile phone. This made me troublesome.

Questions

 • Apple

22

3

0

Accepted Solution

Transfer contacts from Flip2 to Flip4 phone

Why does your AT&T store 1150 S Koeller St, Oshkosh, WI 54902 not able to transfer contacts ,from two Flip2 phones to two Flip 4 phones? All I get is excuses (we don't have the machine to do it, you have to manually transfer your contacts by yourself as there is nothing we can do, etc.) and I se

Questions

 • Android

21

3

0

Phone not registered on a network

WiFi works, mobile internet does not. I am also unable to make a phone call or send a message with the following message showing: "Your phone's not registered on a network, so you can only make emergency calls".

Questions

 • Data & Messaging Features, Internet Tethering

286

4

0

Passpoint secure wifi

Hello, I am currently trying to connect to Passpoint secure wifi with my iPad. It automatically connects to my phone, but my iPad will not connect. I used my ATT username and password, but it just spins like it is loading but ultimately will not connect. What do I do?

Questions

 • Apple

35

5

0

Unlock prepaid

Why can't a prepaid phone be unlocked? I bought it but used it on a regular phone line not a prepaid line.

Questions

 • Samsung

11

1

0

Rings before Voicemail picks up

How do I change the number of rings before the VM picks up on Samsung?

Questions

 • Data & Messaging Features, Internet Tethering

5

0

0

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