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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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(22910)
ticket number CM20221014154867106

No one has gotten back to me on the status of my trouble ticket. My order number 55-679000011112048 is only for 99cents and I am being charged for the value of the phone over $600. Please advise!

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What happens to installment credits after transferring upgrade eligibility

I want to transfer upgrade eligibility from line A to B. Line A is paid in full with no installments due.  Line B has a balance that is being paid on installments and also gets monthly credits from an old trade in.  I understand the installment balance will transfer to line A after transf

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Getting bills for a disconnected line and no way to reach support

Hi, I moved out of the US so I called AT&T support and ended my subscription. All good, except months later I am getting emails about my overdue bills. I can't respond to the e-mails because they are automated addresses, the Chat service simply says "Thanks for that" to whatever I ask, and phoni

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Charged for a trade in that was received By AT&T

My husband had traded his phone in and shipped the old phone back. Phone was received by the wear house on 10/07/2019. We were charged for that phone and I’ve been in contact with customer service for the past year to get the charge taken off my account and I get the run around every time and nothin

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Pharmacists are excluded as a health care provider

I always receive excellent service from AT&T and even this last encounter was informative. To my dismay, when inquiring about a discount for health care workers (nurses) and first responders; my own profession has been denied and forgotten. Every provider listed has done an exceptional part duri

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Iphone 11 Pro Black Friday Promo

I purchased two IPhone 11 Pros on 11-25 for the $1 a month promo. I understand that I need to pay the normal installment payment for three months, and then I will start receiving credits. However, the e-mail I received after completing the order contained the contracts for paying the phones in full

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Wondering if adding a line is a Deceptive Trade Practice

Simply speaking, I would never have agreed to this. The upgrade was $1099 in January 2020. They said, at the Apple store, "pay in installments on your account?" I said sure. They said, done. Next thing you know, I paid $45 per month for 30 months = $1350 for a line I never knew I had (no sim card, n

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High Mobile Data Usage

I've been nearing my data limit for the month (4GB) over the last 3-4 days. AT&T sends me a text every morning that I am anywhere from 500-800MB of usage closer to, and then beyond, my limit. Both my phone data usage menu and AT&T's data usage logs do not show anything more than 200MB of dat

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ATT charging me for a trade in I sent back.

I traded in my iPhone XS in December. I got the deadline mixed up and went over my 14 days to mail in the old phone. I called ATT and the agent told me it was no problem and just to mail it in asap and my bill would be credited the $500. After waiting a month the bill still shows the fee and now the

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Autopay and paperless billing discount

Hi I have a mobile share plan, I wanted to see if I do Autopay and Paperless billing would I get a discount?

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ANDROID 13 UPGRADE

Greetings: I have a locked AT&T S-21 Ultra (Build G998USQS5CVIG) that as of 11/28/2022 have not received the Android 13 Upgrade. Kindly appreciated your assistance. Regards Wilfredo Lagares

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Mi Samsung s21 ulta G998USAS4BUKK sin actualización

Tengo un s21 ultra desbloqueado pero desde diciembre del año pasado no recibo actualización alguna, no se actualizará a Android 13

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 • Wireless

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My AT&T, high-speed Internet is hacked with a bow Bogan ip address

203.0.113.42 that’s the Hacker I believe or 99.35.19.134 can anyone help me to find out where this this is playing to where it’s coming from I know it’s hacking my AT&T modem that be BG something 700 it’s a Motorola me by Motorola. It’s a model it’s a modem and I am U-verse modem gateway? He’s b

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 • Internet

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ACP

I recently got accepted for the ACP benefit, but my original plan was the $40 a month. I need to switch my account to the $30 a month so ACP can pay for the entire thing.. If I switch my plans over with it still pay for it or will I have to come out of pocket $30 since it's being "renewed"

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 • Wireless

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Wi-Fi calling on prepaid plan

Currently in Canada and using a compatible device (iPhone 13 Max) and eSIM but cannot seem to get Wi-Fi calling. Is it even possible on prepaid? Can anyone please guide on this? — I tried to enable it and toggle it etc. it’s simply not working.

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 • Wireless

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Why is it so hard to see my order status page?

I ordered fiber over a week ago and it says package is shipped and all im trying to do is track my order but i keep getting redirected to the troubleshoot and repair site and says it cant access it over and over again. Getting anywhere on this god forsaken website is a nightmare. Redirects and cons

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 • Internet

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

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