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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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Accepted Solution

Official Solution

Offer details on phone trade in for new service - "Fine print"

I have a question about the fine print on the offer details with trading in a qualifying phone. The reason I ask is that my cart is reflecting a lesser charge than what I'm led to believe will be reality with reading the fine print of the offer.  It seems that the fine print contradicts the of

Questions

349

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0

Accepted Solution

Family Plan without SSN

I am the international student from this fall. Does family plan necessarily require the SSN? Or we can apply for the plan with the deposit instead of SSN?  Thank you.  

Questions

41

2

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What happened to my benefits?

I received this message earlier today. “AT&T Free Msg: Important notice - You recently removed your employer benefit through the AT&T Signature Program. This impacts your eligibility to receive the Unlimited Elite plan discount. To reinstate your discount, you must re-enroll in the AT&T

Questions

28

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How long to wait for lost USPS phone?

I returned a phone on June 29th using the USPS tracking label that AT&T provided me. Currently, the tracking shows that I dropped it off at the post office on June 29th at 1:54 pm, a Shipping Agent picked it up 2:41 pm the same day and there have been no updates since. I called AT&T support

Questions

22

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How Change Name under each phone on my paper bill?

I want to update the name for one of the phone number in the Family plan and get bills generated with that name.

Questions

9

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Promised Discount is not yet provided

Hello, I am a loyal customer of AT&T for past 12 years ( old number from 2010 to 2017 , current number 2017 onwards ). In Dec 2021 I traded a pixel 3 phone for Pixel 6 pro. As per the promotion I was promised a total $800 credit ( $22.23 per month ) towards my bill within first 3 billing cycles.

Questions

40

9

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Alert -Your bill includes a talk overage of $4.00.

This month's bill includes an International long distance, 1 minute : $4.00 charge. Where do I find the details about this charge on my bill? I have looked at the Usage Details for the line in question and cannot locate the phone number that is considered an International call. I have looked through

Questions

18

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Discrimination

Does anyone else find the Physician and Nurses Appreciation discount discriminatory against other medical personnel? I would like to know their logic in offering this only to physicians and nurses. I’m a lab tech and work right along side physicians and nurses as do other medical employees. I’m add

Questions

17

2

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Integrated Solutions Consultant

ATT - what a nightmare. The “Consultant” came to my house with the fiber repair tech. All the promises if we changed from Verizon. Should have never done that. First, told our monthly bill including taxes would be $139. First month it was $199. It was for 4 lines but we only transferred 3 lines. I g

Questions

63

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Phone sent using att label said they didn't get it

I ordered a new phone and sent my old one back using the box and label att sent me and they said they never got my phone. They are now charging me for the phone I sent back. I called customer service they just said sorry didn't receive that's it.  I don't even have a tracking number didn't thi

Questions

27

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Accepted Solution

Official Solution

ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

79

7

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Unlock my phone I bought from someone it's puk locked

It's puk lock I bought it from on line market I need it unlocked please IMEI: (Edited as per Community guidelines)

Questions

29

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