Cyber Monday Deals: Buy a Samsung Google S22 & get Free Galaxy Buds 2 - while supplies last!
Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

23.6K

Ask a question

Pinned posts

(2)

Accepted Solution

Official Solution

Pinned

AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

Questions

1.1K

3

Closed

Pinned

AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

Questions

13

0

0

(22910)
Trade-in scam, again!

Att lied again. I did trade in my iPhone about two years ago for promotion credit. They have changed their words for two years, and now they are saying that my old phone has been recycled and they can't give me any credit. It's my second time... I am sick of Att. I have the trade-in reference n

Questions

23

1

0

Accepted Solution

Trade In Value "Blank" After Device Received and Procesed

Hi all,I have searched the forums and read the nightmares about getting the credits one is entitled to when doing a trade in. My wife and I pre-ordered two iPhone 14 Pro devices and got them right at launch and our trade in materials.  We both traded in pristine iPhone 11 devices to get the $8

Questions

99

7

0

Accepted Solution

Anyone else NOT getting your trade in each month? Lets File (Edited per community guidelines)

Its been ten months, ive been battling customer service on multiple numbers, as im transferred , redirected, given other numbers, and All say they will resolve my issue. But, After about avg.27 ON HOLDS, It NEVER gets resolved . So, If ANYONE on here has had this happen, Please contact me, as I pre

Questions

70

4

ATT Global Fraud Management Not Answering

WHY IS IT WHEN YOU CALL THIS 877 844 5584 THEY DO NOT CONNECT YOU WITH SOMEONE TO TALK TOO? THEY SAY THEY WILL BE NO ONE EVER COMES ON THE PHONE , THE PHONE JUST GOES SILENT IVE BEEN ON HOLD OR 30 MINS ITS LIKE NO ONE IS ACTUALLY GOING TO PICK THE PHONE UP AND TALK TO ME I HAVE A CASE NUMBER ALR

Questions

20

0

0

Cost of Adding Apple Watch to account

Everything read and told by AT& T rep is that adding Apple Watch SE to account will add ongoing $10.00 plus one time activation fee to the bill . Customer Service Summary sent by email shows a doubling of current bill as an ongoing bill (Approx $96 to $210). Note this is not an AT&T supplie

Questions

25.3K

19

0

I’m being charged for a phone that I never had

I am being charged for a phone that I’ve never owned. When I upgraded my phone, I noticed a device with a phone number that I didn’t recognize. I called customer service and was told the device is an iPhone 11 showing zero minutes used. I’ve been paying so far back that the phone is now paid for and

Questions

517

33

Closed

What do these codes mean?

I have a number of calls to SNFC CNTRL ... What in the world is that? also,  a number of my calls are feature M2MCNG ... I assume M2M is mobile to mobile, but what is CNG?? thanks tom

Questions

29.5K

12

0

How can i lower my bill

Trying to figure out how to lower my monthly bill for wireless and home internet. Here is the breakdown of what i have now. Internet - $70.54 This is broken out as $59.99 for Fiber 1000, $10 equipment fee, plus taxes and fees. This amount went up $21.39 from last month due to the 12 month i

Questions

16

3

0

Bill Changes

My bill has been extremely expensive, and not what was discussed at the location I purchased the plan. I am now stuck paying almost $300 per month for 4 lines, 2 of which are currently not being used. Based on what I was told from the sales representative, certain discounts were not applied to my ac

Questions

16

1

0

Phone Rebates Not Being Honored

I signed up for 3 phones at the AT&T store: one Iph13 mini and two Iph12s.   The promotion included (after 6 months good standing) was to get a full rebate on the Iph13, plus a "2 for 1" rebate on one of the Iph12s.    Neither of these have been honored.   I now

Questions

30

6

0

Be the first to reply

(91)
Mi Samsung s21 ulta G998USAS4BUKK sin actualización

Tengo un s21 ultra desbloqueado pero desde diciembre del año pasado no recibo actualización alguna, no se actualizará a Android 13

Questions

 • Wireless

2

0

0

My AT&T, high-speed Internet is hacked with a bow Bogan ip address

203.0.113.42 that’s the Hacker I believe or 99.35.19.134 can anyone help me to find out where this this is playing to where it’s coming from I know it’s hacking my AT&T modem that be BG something 700 it’s a Motorola me by Motorola. It’s a model it’s a modem and I am U-verse modem gateway? He’s b

Questions

 • Internet

8

0

0

ACP

I recently got accepted for the ACP benefit, but my original plan was the $40 a month. I need to switch my account to the $30 a month so ACP can pay for the entire thing.. If I switch my plans over with it still pay for it or will I have to come out of pocket $30 since it's being "renewed"

Questions

 • Wireless

7

0

0

Wi-Fi calling on prepaid plan

Currently in Canada and using a compatible device (iPhone 13 Max) and eSIM but cannot seem to get Wi-Fi calling. Is it even possible on prepaid? Can anyone please guide on this? — I tried to enable it and toggle it etc. it’s simply not working.

Questions

 • Wireless

6

0

0

Why is it so hard to see my order status page?

I ordered fiber over a week ago and it says package is shipped and all im trying to do is track my order but i keep getting redirected to the troubleshoot and repair site and says it cant access it over and over again. Getting anywhere on this god forsaken website is a nightmare. Redirects and cons

Questions

 • Internet

7

0

0

sbcglobal.net receives emails but is locked so I cannot do anythimg except read emails

Could this have anything to do with windows 10 which I loaded on this computer? Email works perfectly on my other computer which has windows 7.

Questions

 • Email

5

0

0

Trending Accepted Solutions

(248)

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

1.7K

25

0

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.2K

8

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

493

2

0

Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

356

1

0

Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

344

1

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.