Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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How to prevent iMessage activation activating roaming DayPass

I travel internationally almost constantly and keep my AT&T eSIM on my phone but turned off when overseas, as I have local SIMs in two other countries where I spend much of my time. I turn on the AT&T eSIM while overseas just to receive web login verification (e.g. 2FA) SMS from my bank, cre

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Don’t move your service to AT&T!

I really need to post this someplace for folks to see prior to signing up. I signed up for AT&T at a Sam’s Club. It has been a perpetual nightmare since that date almost a year ago. AT&T uses folks from the Philippines for Customer Service. They are pleasant enough but can’t seem to make any

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Customer service representatives not doing what they assure, and not being transparent with charges fees.

I need advice or someone to actually assist me with the constant either representatives not being honest and transparent. Or assuring me that they will correct my billing issues.Then to find out they infact are not true with there words and the billing matters never got resolved as promised. Causin

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Educator's Discount process

How do I apply the 25% discount to my account?

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iphone invoice

Hi AT&T, I am Eddiee from India I bought a second hand iPhone in the US last year, but it is still linked to the previous owner account. Apple told me they could remove the lock if I provide them the original invoice or a copy of it. can you help me out

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Billing and rate hikes

Is AT&T trying to run off all of their customers???? I've been a loyal wireless customer for 37 years and a Uverse customer for 11 years.  All of my services with AT&T have gone up over $165.00 per month combined in the last month with no explanation other than they want to phase out U

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Stackable discounts

I have the Signature discount and I also have the discount of having internet and wireless. Although my account has the Signature discount emblem it doesn’t give me the discount on my bill. When I called the customer service representative they told me that the internet combo discount and Signature

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Trade-in credit of $800 was not honored - instead we were given only $130 and then later charged $670

I have been a faithful AT&T customer for several years now. But this is about to push me to change cellphone providers.  I see T-Mobile with pay up to $650 per line to switch people over.  Depending upon how this situation is handled, I may be giving them my business from now on...

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Trade-in Phone Never Received by ATT

​​I bought an Apple 14 Pro Max in November of 2022 that with a trade-in, an Apple 11 in perfect condition that would have brought in an $800 credit for new phone.  ​​ ​​The return box was included in the box with the new phone, which was unusual, since I've had to wait a week or so to get th

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Charged for a Returned Phone (Next Upgrade)

Have anyone else been experiencing major issues with At&t.  This is my 3rd time having an issue with them (3 separate issues) on 3 different occasions and no one seems to listen or try to assist you with your problems.  I'm having to call back 4 and 5 times just to talk to someone with knowledge of

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Bellsouth.net

I used to have a bell south.net email address, are they still accessable?

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Duplicate transaction

Signed up for internet service on 03/17/2023 and was required to pay 100 in advance due to credit reasons, which I authorized. A couple days later I was looking at the list of transactions on my card and saw two withdrawals from AT&T, each for 100 dollars at 8:10am on 03/17/2023. I called to not

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Switch

Trying to switch from contract plan to a prepaid plan

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Financing Power

My financing power is shot because of employee error A week ago I saw AT&T was offering a new line trade in promo. I have never had service with AT&T, and my current service isn't cutting it anymore so I bit the bullet & placed an order. My order was processed online, set for stor

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Unlocking for fios

I'm trying to unlock my phone to activate my fios internet. I was approved but never got the code what should I do?

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Wound let me log in my u verse account

It keeps telling that I am using the wrong user I’d. I did forgot my user I’d and it sent the same I’d I am typing in and I even changed the password and tried to sign in it just keep telling me wrong I’d 

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Can’t access my sbcglobal email

Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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International Calling

What is the difference between AT&T International Day Pass($10/day) and AT&T International Calling Package ($15/mo.)? Which one is the cheapest to use? If I am using my phone daily(calls, text etc.) it would seem AT&T International Calling Package is the better deal? I have AT&T Int