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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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No credit for trade-in on bill.

Last month I contacted an agents regarding a trade-in credit not having been applied after 3+ months. They credited me the missing months and said I'd be receiving a credit monthly until the trade-in was fully applied, however this month I'm not seeing that credit on my bill anywhere. I should be re

Questions

25

4

0

Postpaid plan for only 1 month?

I have an unusual situation I'm hoping you can help with. I currently have a work cell phone on AT&T that's owned by the university I work for. I am leaving this job and ideally would like to keep my number as a secondary/work line by porting to google voice eventually. That way I wouldn't have

Questions

19

1

0

Accepted Solution

Chicago Amusement Tax, why am I being charged this?

Why am I being charged a Chicago Amusement Tax if I live nowhere near Chicago? I live approximately 150 from Chicago, can someone explain why I am being charged this. Furthermore when did State/Municipal Telecommunication Tax go up in Illinois?

Questions

36

4

0

Accepted Solution

Official Solution

Offer details on phone trade in for new service - "Fine print"

I have a question about the fine print on the offer details with trading in a qualifying phone. The reason I ask is that my cart is reflecting a lesser charge than what I'm led to believe will be reality with reading the fine print of the offer.  It seems that the fine print contradicts the of

Questions

349

8

0

Accepted Solution

Family Plan without SSN

I am the international student from this fall. Does family plan necessarily require the SSN? Or we can apply for the plan with the deposit instead of SSN?  Thank you.  

Questions

41

2

0

What happened to my benefits?

I received this message earlier today. “AT&T Free Msg: Important notice - You recently removed your employer benefit through the AT&T Signature Program. This impacts your eligibility to receive the Unlimited Elite plan discount. To reinstate your discount, you must re-enroll in the AT&T

Questions

27

2

0

How long to wait for lost USPS phone?

I returned a phone on June 29th using the USPS tracking label that AT&T provided me. Currently, the tracking shows that I dropped it off at the post office on June 29th at 1:54 pm, a Shipping Agent picked it up 2:41 pm the same day and there have been no updates since. I called AT&T support

Questions

20

2

0

How Change Name under each phone on my paper bill?

I want to update the name for one of the phone number in the Family plan and get bills generated with that name.

Questions

9

2

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Promised Discount is not yet provided

Hello, I am a loyal customer of AT&T for past 12 years ( old number from 2010 to 2017 , current number 2017 onwards ). In Dec 2021 I traded a pixel 3 phone for Pixel 6 pro. As per the promotion I was promised a total $800 credit ( $22.23 per month ) towards my bill within first 3 billing cycles.

Questions

38

9

0

Alert -Your bill includes a talk overage of $4.00.

This month's bill includes an International long distance, 1 minute : $4.00 charge. Where do I find the details about this charge on my bill? I have looked at the Usage Details for the line in question and cannot locate the phone number that is considered an International call. I have looked through

Questions

18

1

0

Discrimination

Does anyone else find the Physician and Nurses Appreciation discount discriminatory against other medical personnel? I would like to know their logic in offering this only to physicians and nurses. I’m a lab tech and work right along side physicians and nurses as do other medical employees. I’m add

Questions

15

2

0

Integrated Solutions Consultant

ATT - what a nightmare. The “Consultant” came to my house with the fiber repair tech. All the promises if we changed from Verizon. Should have never done that. First, told our monthly bill including taxes would be $139. First month it was $199. It was for 4 lines but we only transferred 3 lines. I g

Questions

63

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