Wireless Billing

I called previously to this, and was told a credit had been applied, as they mistakenly charged me for international calling when we had the international plan in place and were charged for it. I assumed it was done.  It was not and now I am unable to reach a human anywhere and I am ready to c

On December 16, 2022, I went to an Apple store to purchase an iPhone 14 Pro Max and add it to my AT&T account for my partner as a Christmas gift. While attempting to check out, we received an error during the part of the process that activates the line on my AT&T account. The Apple rep decid

I recently was forced to get a new phone due to the former one ceasing to function. I went to the AT&T brick and mortar store to get said new phone. The employee indicated that we were on an older plan and that if we switched to the newer plan it would be less expensive and save us about $10 per

Why after a full year can't a Large corporation clear up a Billing issue? Why is it that ATT doesn't have an Email option to Customer Support?

On February 14, I applied to one of the ATT stores in order to connect the prepaid plan. I asked them to connect me to the cheapest prepaid plan. When it find out that my phone would not be able to work on the ATT network, I asked to cancel all actions. Instead, the weird guys from ATT hooked

for over 4 mths I have been told I will get a refund of over $200. and it is yet to come.

I switched from a grandfathered plan to the new unlimited plan. On my first bill I see that the total for my Federal Universal Service Charge, State Gross Receipts Surcharge, County Sales Tax - Telecom and PA State Sales Tax - Telcom has increased from 2.03% of my total for plan, equipment and add o

I am the Executor of my friend's estate and need to cancel/close out his ATT Pre-Paid card that charges monthly to his credit card.   I do not have a password to his account but I have his name of course.

I have had the ATT Home Internet Fiber plan (300 Mbps) since May of 2022. I saw the current promotional offer of a 25% discount on ulimited wireless plans for current ATT fiber customers setting up new wireless lines, plus an additional $200 in bill credits per line ($10/mo for 20 months) when you b

I'm an international student in the US but I'm taking a year out. I won't be back in the US til January 2025. Is there a way to pause my phone contract and keep my phone number?